Audi Westmont

My name is Al Forte. I visited this dealership in search to buya new 2014 Audi Q7. They did not have or we're able to locate what options and color scheme I was looking for. Dan Yusko and Ozzie Haleem bent to buya new 2014 Audi Q7. They did not have or we're able to locate what options and color scheme I was looking for. Dan Yusko and Ozzie Haleem bent over backwards to help my wife and I. I ordered what I want and was extremely please with the sales transaction, price, trade-in, and delivery on the new vehicle. I would highly recommend this dealership to any one of my friends. Ask for Ozzie Haleem, he will go above and beyond your expectations. He is really an asset to that establishment. More

I could not believe the experience I've just had at this Audi dealership. The sale person was rude, condescending and extremely disrespectful during the 15 minutes negotiation. Outraged, but didn't w this Audi dealership. The sale person was rude, condescending and extremely disrespectful during the 15 minutes negotiation. Outraged, but didn't want to make a scene, I put on a smile, thanked for his time, shook his hand and walked out in disbelieve. Example of the unprofessionalism: Salesman: "The price you offer is ridiculous, not worth discussing. If you want cheap car, let me find you a cheap car..." (Threw his offer paper into the trash bin, then opened up his browser, typed something in. Apparently looking for a cheap car to sell to me) Me: "I'm not looking for cheap car. I'm trying to see what you can do for me with the price of the car we're discussing and with my trade-in value". Salesman: "You're not looking for a cheap car? So how did you come up with that ridiculous price? Did you even think before you opened your mouth rattling off that ridiculous price?" Salesman (continued): "Can't do anything about your trading value either. For your information, as soon as I bought your car, I have to IMMEDIATELY put it on auction. Can't have it sitting in our lot. It degrades the prestige of the our business. People coming here to by 80K cars, if they had to walk by that car in the parking lot, they will say 'what kind of dealership is this?'" Me: "Well, I see better prices on automotive web sites" Salesman: "Edmunds.com is where you should go to get real pricing" Me: "As you can see here, for a car with the exact year, model and options, Edmunds Fair Market Price is $2K cheaper than what you're offering" Salesman: "Does Edmunds have a car to sell to you? Can they sell you a car? Huh, do they have a car like this to sell to you? Huh? Can you buy a car from them?" Not sure how much of it was used car salesman tactic and how much was just personality, and not sure if they are profiling as another reviewer has said. Regardless of the reason or tactic, it's a disgrace to the Audi brand. None of my friends own an Audi so I don't know if this experience is typical at Audi dealerships, but a few who own BMWs rave about the great and professional treatment they received at their dealerships (during the sale process and subsequently when they brought their cars in for service). Audi makes great cars, but if their dealerships are so unprofessional, Audi is not a brand worth buying. I have contacted the Audi corporation and Autonation.com (the dealer's parent company) to report the incident. They both said they were sorry to hear about the incident and promised to have managers contact me on a weekday next week to discuss. I'll update this review after the discussion. Until then, beware of Audi Westmont. More

We have purchased a new 2012 Audi Q5 . Sales team sold us a package " appearance package" for $400. During a sale we have asked if we can use this service once per year for outside buff and the answer was "Y a package " appearance package" for $400. During a sale we have asked if we can use this service once per year for outside buff and the answer was "YES". After a year I had asked if we could get our car buffed - the answer was "yes" but I would need to pay for it. Called AUDI USA - open claim with them. Called Audi Westmont - not luck...... Working right now with BBB- May be we can get luck at BBB. I even asked Audi of Weastmont to get our money back. More

Gregory Palys and the team at Audi- Westmont did everything the could to make the buying process as simple as possible. I am very happy with the car and the attention given to customer service. everything the could to make the buying process as simple as possible. I am very happy with the car and the attention given to customer service. More

I had been looking at a number of different brands for a Certified Pre Owned vehicle. The process from having identified this particular vehicle to purchase took around 2 weeks. I met Greg Palys on my initi Certified Pre Owned vehicle. The process from having identified this particular vehicle to purchase took around 2 weeks. I met Greg Palys on my initial visit to the Audi Westmont dealership and worked with him over many visits, phone calls and test drives. Greg knew the vehicle and was able to point out the vehicle's features and functions. I had many questions and requests and Greg was able to work with me to gain a comfort factor with the brand and vehicle. While Greg's job is to sell cars, he allowed me to step through my buying process to determine that this was the right vehicle, deal and dealership without being pushy and driven by his or the dealerships needs. The team supporting Greg, from trade-in appraisal to finance, were all friendly, professional and courteous. Greg has been in touch with me after the vehicle purchase to make sure that things are good and to answer any questions as I continue to learn the nuances of this vehicle. So far, so good. More

Outstanding patience in locating my car and in negotiating, willing to negotiate with my staff, immaculate conditions. Accommodated my availability. Attentive, responsive but not aggressive. A negotiating, willing to negotiate with my staff, immaculate conditions. Accommodated my availability. Attentive, responsive but not aggressive. A real pleasure, and we will return to this dealer (and ask for Sinine!). More

Mitch was absolutely an awesome salesman. He explained everything about my car. After working with Mitch, I knew I should buy my vehicle. The car was within my budget and was exactly what I was looking everything about my car. After working with Mitch, I knew I should buy my vehicle. The car was within my budget and was exactly what I was looking for in the Audi line. He did not pressure me into making my decision and I felt totally at ease during the entire car buying process. Thank you MItch!! More

I walked into the dealership and was met with a warm face and welcome. Zach listened to my hopes, wishes and fantasies and directed me to what I wanted. We discussed what I wanted and didn't deviate from tha and welcome. Zach listened to my hopes, wishes and fantasies and directed me to what I wanted. We discussed what I wanted and didn't deviate from that. Financing was a surprise to me. It took only a few minutes. I was there for a total of about 1.5h and most of that time was spent being introduced to my new Audi. I would definitely recommend Westmont Audi and use them again. More

Mitch was excellent to work with. From the moment we arrived to the day I drove off the lot with my Audi, Mitch answered many questions and made our purchasing experience fairly seamless. The first nig arrived to the day I drove off the lot with my Audi, Mitch answered many questions and made our purchasing experience fairly seamless. The first night I arrived home, I had to call him to help close the wind screen. His demonstration at the dealership looked so easy, but once at home was a little tricky. He talked me through it and the screen will most likely never be used again! I would highly recommend the Westmont Audi dealership to friends and have them ask for Mitch. More

Mitch had excellent knowledge of his cars. He was friendly, professional, and extremely helpful. He worked to get us the best possible price for both our trade in and new A6. He also went way out of friendly, professional, and extremely helpful. He worked to get us the best possible price for both our trade in and new A6. He also went way out of his way to find us the color, interior, and features that we wanted. I would recommend asking for him if you are at all interested in an Audi. Hopefully we will be able to work with him again soon. More