Audi Westmont

Taking advantage of the current situation. My wife went in to drop off her Q5 for its 55K service. She specifically stated she did not want any extras, and even passed on replacing her relative My wife went in to drop off her Q5 for its 55K service. She specifically stated she did not want any extras, and even passed on replacing her relatively new wipers; which they recommended. After a couple of hours the advisor called back and said the service would be about $1000. Since this was her first service after Audi Care expired at 50K she did not know what to expect, but being an Audi, knew it wouldn’t be cheap. She picked up the car, paid the bill and returned home. When I reviewed the 7 page RO it quickly became obvious that Audi Westmont slipped in $500 worth of unnecessary services that are not part of the 55K service. The Q5 is in perfect condition and needed no repairs per the inspection, yet they added an injector service and motor oil treatment for $500; doubling the normal cost of the 55K service. We have left 2 messages for the Service Manager (Jerry Mitre) and have not received any response. It is this type is thievery, and failure to follow up, that gives dealers like this a well-deserved bad reputation. We will be contacting Audi USA as well as the BBB to report this unethical behavior and complete disregard for our attempts to reach them. Potential customers beware, and avoid this Service Department! More

Unique blend of Crooked, Deceitful & Narcissistic Unusually slimy, narcissistic & deceitful; even for a car dealership. and I've been to my fair share of car dealerships, I know how they go. But Audi Unusually slimy, narcissistic & deceitful; even for a car dealership. and I've been to my fair share of car dealerships, I know how they go. But Audi Westmont is a very unique combination of crooked, predatory & untrustworthy. Steer clear if you can More

So disappointed with your service. Yesterday 21 oct 2019. I have an oil change appointment at 8:30 am. So i arrived there on time. I left my car parked with the keys in it. i spoke to T Yesterday 21 oct 2019. I have an oil change appointment at 8:30 am. So i arrived there on time. I left my car parked with the keys in it. i spoke to The customer service agent and told him what im here for. So her took his ipad to make his round started the car and took pictures from different angles. After that we went to his desk so he can pull out my info. I mentioned to him that i have Audi care program. But he told me that he couldn’t access that. So i said thank you have a good and left so as im getting in my car to start it i discovered that the start button is pushed all the way in and now it looks like a hole. So i went in to tell the CS agent about what i saw and he called his manager. That last one without even looking at the car he accused me of creating that hole and asked me to leave. I asked to see the pictures that the agent took of my car and he refused to show them to me and asked me to leave. I was very disappointed it was not Necessary to treat me like that. More

Great customer service; pricing and inventory come up short I've had two encounters with Audi Westmont, an AutoNation dealership. My most recent experience was with the service department. I live and work prima I've had two encounters with Audi Westmont, an AutoNation dealership. My most recent experience was with the service department. I live and work primarily on the North Shore, but I had an appointment in Westmont one June weekday afternoon. I was driving my recently acquired 2019 Audi Q8 on I-294 when a tire pressure warning appeared on my dash. I dismissed it at first. TMPS can be volatile and unreliable in my experience. However, after the tire pressure warning continued to appear after my meeting across the street concluded, I decided to stop over to get some advice from them. I'm disappointed that I did not get his name, but a gentleman in the service department immediately walked up to me and asked me if there was anything he could do. I explained to him that I had a tire pressure warning in the virtual cockpit. He checked the tire in question and quickly found that a nail had punctured the tire. I asked him if it was safe to drive back to the northern suburbs, and he said that it was. A porter took the car and filled the tire with some extra air and reset the values in the MMI. I have no idea how to do that, so I appreciated him asking. I enjoyed this customer service, especially in light of the fact that I leased my vehicle from McGrath Audi Morton Grove. My first encounter with Audi Westmont was in May. I was shopping for a new car, and one of the models that I was considering was the Audi Q8. An internet inquiry led me to Juan Andino, whom I believe represents different brands in the AutoNation family, Audi being one of several. I appreciated the easy customer friendly way to generate a trade evaluation. While AutoNation does not automatically match CarMax, I appreciate that they have an online method to determine your trade-in value. That was of benefit to me because I am not fond of trekking all over Chicagoland getting trade appraisals (Note: Dealerships know what they are going to offer before they see your trade-in. Them demanding that you bring in the trade-in is just a way for them to get you in the door and have you captive. Please don't fall for it!). Their offer matched CarMax and other local dealerships perfectly. However, ultimately, AutoNation's lease proposal was not competitive. It was among the higher quotes that I received. I was looking for a 36 month lease, and their proposal included a money factor markup (be sure to find out what this is as well as the buy rate when evaluating a deal), did not include AudiCare (AudiCare increases the residual value), and also demanded cash down (I don't put money down on leases. Why would you pay rent in advance?). I was able to negotiate a significantly better deal at McGrath Audi Morton Grove on a car that better suited my specifications. Even so, their communication is timely, and they are eminently polite over email and phone. More

Highly recommend We recently purchased a pre-owned Audi from Audi of Westmont and have to say it is one of the best dealer experiences we have had in 30 years. The veh We recently purchased a pre-owned Audi from Audi of Westmont and have to say it is one of the best dealer experiences we have had in 30 years. The vehicle described online was exactly what we encountered upon both our visits to the dealership. The first day we decided to stop in the showroom, our Account Manager, Juan Andino, was off that particular day, so John Tinault, the Sales Manager stepped in and walked us through the entire "1st visit" experience. He was highly competent, extremely professional and responded to every question and request for additional information we needed to make our final purchasing decision. All the service records were readily available and demonstrated the level of detail we needed to "seal the deal". Upon returning a few days later, we finalized our purchase with very professional experiences with both Juan Andino, our dedicated Account Manager and Scott Kropf, Client Finance Manager. We would highly recommend this dealership and their team for your future car purchasing experience. We will be recommending them to our friends and family for many years to come... More

Good so far We are a loyal Lexus family (currently own 3 of their top models, 5 overall), but I decided to venture into an Audi A8. Kevin (my Service Advisor) We are a loyal Lexus family (currently own 3 of their top models, 5 overall), but I decided to venture into an Audi A8. Kevin (my Service Advisor) has been nothing but phenomenal in keeping me informed of progress, and makes no decision without checking with me. Note that I did not even purchase the vehicle from their dealership. Understandably, Audi is an expensive make to own and operate, but I have had very good experience through Kevin handling my vehicle. More

Unpleasant Experience I never write a review usually, but my recent experience has prompted me to voice my displeasure with the sales management team. They were antagonisti I never write a review usually, but my recent experience has prompted me to voice my displeasure with the sales management team. They were antagonistic and condescending during the entire process; treating you less like a customer and rather has a commodity they wanted to rid of. There are plenty of other Audi dealers in the area, do not waste your time with this one. More

a good dealership experience due to Julia Peacock I surprisingly had a very good dealership experience mainly due to Julia Peacock and her customer service. If you are in the market for a used or new I surprisingly had a very good dealership experience mainly due to Julia Peacock and her customer service. If you are in the market for a used or new Audi, I would not go or speak to anyone else but Julia at Audi Westmont. She was quick to respond to emails and had the car ready to be shown upon arrival. While the process to purchase a car is long, Julia went out of her way to answer any questions that we had. The rest of the staff was friendly as well including a gentlemen in service that prepped the car and swapped over my plates. More