Audi Westmont

Customers Beware, Deceptive, Poor communication, and Misleading... My 1st service call was on 4/9 and, the second service call was on 4/23 for the same problem. On 4/9 I paid for a defective driver's s Misleading... My 1st service call was on 4/9 and, the second service call was on 4/23 for the same problem. On 4/9 I paid for a defective driver's side low beam bulb approximately $151.00. On 4/23/22, I returned to Audi of Westmont for the same problem and, also had condensation and moisture in the driver side headlight assembly after the first repair. I was told by the service advisor Michael, that I would need a whole new driver side headlight assembly which would cost 3k and some change. I asked why the technician did not find this problem the first time and, long story short. I currently have a defective drivers side headlight and was left with no other alternative but, to pay or leave with nothing.. Do your homework and, don't just except what you are being told. get a second opinion. Goodbye Audi of Westmont you lost another customer of color!!!!!!! More

It was nice experience, honest salesman, I would go back in case I need another car. in case I need another car. More

Everything about my first visit to Audi of Westmont was outstanding! Kara, my service consultant, listened to my concerns about my vehicle and the issues I had with my last dealership and was so kind. She outstanding! Kara, my service consultant, listened to my concerns about my vehicle and the issues I had with my last dealership and was so kind. She made me feel truly valued as a client, which made me feel so much more comfortable at this dealership. I also loved the video from the tech of exactly what work my vehicle needed!! While I do not want to bash the other dealership, I feel so much more confident that my vehicle will now be properly serviced and maintained. Thank you to the entire team! More

Best dealer experience! Edward was one of best specialist I've worked with. He took a lot of time to understand my requirements and not only he got back to in few hours but Edward was one of best specialist I've worked with. He took a lot of time to understand my requirements and not only he got back to in few hours but he provided the best rate in 100 mile radius. He found a car which met our requirements and also had additional packages installed. The rest of the team was great, Ishan from finance was friendly and definitely explained all the maintenance packages that are available but let me make the decision without trying to overall the packages. Definitely recommend and I definitely didn't mind the 2 hours drive for the service and pricing I received. More

Very accommodating on a really busy day. Really good approach and addition by sending the service technician video of work performed and findings. Very happy with the service performed. Will Really good approach and addition by sending the service technician video of work performed and findings. Very happy with the service performed. Will keep returning to this dealer. More

The dealership was bright and clean. The 11:00 am appointment was for the most part "on time" The service and complete car washing was perfect. My drive home was great as it drove like The 11:00 am appointment was for the most part "on time" The service and complete car washing was perfect. My drive home was great as it drove like a new car! Thanks Walter Randerson More

Hi All the employees are very nice and helpful. Thank you for the complementary car wash. The diagnostic fee was a little high for my taste, but it is Audi. The dealership is easy to deal with 😊 Thank you for the complementary car wash. The diagnostic fee was a little high for my taste, but it is Audi. The dealership is easy to deal with 😊 More

Dave went above and beyond to make sure I comfortable with all the functions on my new car. with all the functions on my new car. More

Mike the technician very pleasant and accommodating And explain all that I needed done Thank explain all that I needed done Thank More

When I arrived at my service appointment all the paperwork was ready Vehicle serviced Andy explained future service needed Applied all discounts applicable Very satisfied paperwork was ready Vehicle serviced Andy explained future service needed Applied all discounts applicable Very satisfied More