Audi Westmont

I came in as I needed a tail light bulb replaced. There also seemed to be a sensor error causing the brake lights to not come on. I told the representative working with me that I needed to pick u There also seemed to be a sensor error causing the brake lights to not come on. I told the representative working with me that I needed to pick up my kids from school and was on a time limit. I asked if 2.5 hours was going to be enough time and I would be waiting there during the repairs. They spoke with the mechanic team and assured me that the team knew I had to get my kids and told me 2.5 hours was enough. I asked to be made aware of any changes as I was on a time schedule. After 2.5 hours I was told that they had just finished going through a thorough evaluation and had an appraisal for my repairs! I was shown a well edited video walking me through all the optional repairs and regular maintenance work they recommended I receive. The long list of items came to over $18,000. More than the car is even worth right now. I now was late to get my children and then told that it would definitely take more time to repair. I opted for the $145 bulb replacement and $500 sensor work and not the $18,000 they were digging for. This dealership works on a upsell model that forces their customer service and mechanic team to recommend more work than you need. They pushed me hard on "safety" and tried to make me feel guilty for not choosing thousands of dollars worth of repairs. Their team is ranked by customer satisfaction and they will call, text, email and hound you to get a 5 star rating. The repair work was great. The upselling aggressive behavior was not. I would not recommend them. More

I've bought several cars from Audi Westmont and had them serviced there. They have always been fair and a pleasure to deal with. serviced there. They have always been fair and a pleasure to deal with. More

Service was excellent, everything that need to be done was done and I was also informed of things that needed to be done and was done on time and for the money that was quoted to me. Thank you for the fin was done and I was also informed of things that needed to be done and was done on time and for the money that was quoted to me. Thank you for the fine service. More

The service agent, Chris, did an excellent job in setting the right expectations and follow up. the right expectations and follow up. More

Excellent service and people. very happy with my Audi A4. I wouldn’t hesitate to recommend your dealership. very happy with my Audi A4. I wouldn’t hesitate to recommend your dealership. More

Excellent dealer, quick service, free lyft rides to home and back comfortable lounge and n and back comfortable lounge and n More

Mike was great. He helped explain the costs associated with the service. I also enjoy the video from the mechanic. He helped explain the costs associated with the service. I also enjoy the video from the mechanic. More

I knew this service was going to be a long time, so I worked around my schedule and the dealer's availability and got in for a 1st-in-the-morning and hoped that all work could be done by late afternoon. worked around my schedule and the dealer's availability and got in for a 1st-in-the-morning and hoped that all work could be done by late afternoon. Yes. Katie let me know the progress, explained all that was done etc. All looks and works good! More

Quick and fast transaction. Edward is really helpful thought this. Definitely going back to this dealer again. Edward is really helpful thought this. Definitely going back to this dealer again. More

The customer service is subpar and with the unacceptable and unsuccessful loading of Audi connect with the Audi salesperson was not a good experience. Further, him telling me it was on me to correct. and unsuccessful loading of Audi connect with the Audi salesperson was not a good experience. Further, him telling me it was on me to correct. More