Audi West Palm Beach

Leased my 2nd Q5 Probably because Rony Michel has made me feel very comfortable with the entire process. My first lease with Audi was a 2016 Q5 and it was that visit Probably because Rony Michel has made me feel very comfortable with the entire process. My first lease with Audi was a 2016 Q5 and it was that visit that I met Rony. More

Very nice dealership. Hector and Sara, our sales reps, were very helpful and we were very happy with the service. It was not stressful or chaotic. The dealership did not Hector and Sara, our sales reps, were very helpful and we were very happy with the service. It was not stressful or chaotic. The dealership did not have the car we wanted, the 2019 Q3. We were told they had no idea when it would be available. So, we leased the Q5, which is a lot bigger. Still getting used to the size! More

Q5 First Service Adam Romeo was a dream to work with. He was efficient, informative, helpful and very pleasant to deal with. Such a pleasure to be at a dealership w Adam Romeo was a dream to work with. He was efficient, informative, helpful and very pleasant to deal with. Such a pleasure to be at a dealership with service people....who aren’t making a commission on a sale...make you feel comfortable about your car, it’s care and it’s service! More

Top notch customer service. The service manager did an excellent job. I wish I could remember his name, but it escapes me at the moment. He eas extremely courteous and friendly a The service manager did an excellent job. I wish I could remember his name, but it escapes me at the moment. He eas extremely courteous and friendly and made the service experience hassle-free. More

Another Excellent Service Dropped car off at appointment time. Waited for service. Everything handled in a reasonable time and was on my way. Service Advisor Allan Wolfson i Dropped car off at appointment time. Waited for service. Everything handled in a reasonable time and was on my way. Service Advisor Allan Wolfson is easy to work with and is very professional. More

Fantastic experience From the moment we entered the showroom our experience mirrored the Audi brand. The salesman, manager, and service managers were all focused, custome From the moment we entered the showroom our experience mirrored the Audi brand. The salesman, manager, and service managers were all focused, customer oriented, and friendly. I would recommend Audi West Palm and Hector without reservation. More

I love Audi West Palm Beach It has been my experience since I leased an Audi A4 in 2007, that everyone at this dealership is focused on being interested and sincere in dealing wi It has been my experience since I leased an Audi A4 in 2007, that everyone at this dealership is focused on being interested and sincere in dealing with their customers. Rony Michel has sold three cars to me and in each instance has been extremely courteous and helpful. I highly recommend him and the entire team at West Palm Beach Audi for all that they do! More

Great attention to detail and focus on customer service Fantastic service and great attention to customer satisfaction. My wife took our Q7 for service and she was delighted with every step of the process. Fantastic service and great attention to customer satisfaction. My wife took our Q7 for service and she was delighted with every step of the process. Not common to find a place with a team so focused on making the customer feel this well cared for. Thanks Adam Romeo and Audi WPB More

VERY SMOOTH TRANSACTION. My purchase of the Audi q8 was very pleasant. All the employees I dealt with were extremely knowledgeable. I was treated fairly, quickly and honestly My purchase of the Audi q8 was very pleasant. All the employees I dealt with were extremely knowledgeable. I was treated fairly, quickly and honestly making this a wonderful experience More

Total Incompetence, horrible customer service We own a 2015 A8 which we bought new in Silver Spring Md. The purchase date was March 31, 2015. 28,000 miles on car. A/C broke,, so we called Bra We own a 2015 A8 which we bought new in Silver Spring Md. The purchase date was March 31, 2015. 28,000 miles on car. A/C broke,, so we called Braman Audi last Saturday (March 2, 2019) and was told we could bring in late and get loaner car. After waiting 1/2 hour, the service advisor (Louis) tells us the warranty expired on January 1, 2019, even though we showed him documentation that we bought on March 31, 2015. He said maybe be bought used. HA HA. He refused warranty service. So, another hour, back home, and called my sales guy at Silver Spring Audi. He said we were under warranty, didn't know why we were refused, and gave us further documentation that it was under warranty - in fact, extended now to June 30, 2019 - he didn't know why. Make another appointment - advised Service lady of prior problem, she looks up and says to bring back up and have wife talk to Louis. I explained she needed to just leave car, and needed loaner, had an appointment to make so couldn't stay long. She says ok, come up about 11:00 AM, a little later or sooner no problem. Wife goes up, sees Louis, gets another run-around, checks with "warranty manager" who backs him up (they can't verify warranty) waits another hour, and then needs to leave for meeting. Called my sales person back in Silver Spring, he was incredulous. He then had his regional representative get in touch with the South Florida regional representative, who contacted BRAMAN and "straightened everything out". I had told my sales guy in Silver Spring that I wasn't going to make the 2 hour trip for a THIRD time, and instead demanded that a loaner to be brought to me. When he told me "everything was straightened out" he also told me they were going to provide me with "valet service" due to the way i had been treated. Later that PM, I recieveD a call from Louis, who, without any apology, and clearly annoyed, stated that they now would honor the warranty, and asked me "when do you want to bring the car in?". Obviously, either the valet service component was not communicated to him, or just more incompetence on part of BRAMAN. I told him that I had no intention of bringing it in, that I expected a loaner car be brought to me and that they should take mine in for service. He said OK, he would get in touch with me today (March 6) in am to arrange a time. it is now 6:00 PM the next day and still waiting. Still no ac in car. THIS DEALER IS INCOMPETENT, CLUELESS, OR BOTH. The customer service couldn't be worse, whether from Louis, the Warranty Manager, or whomever. (did get a free bag of chips, however) AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID. More