Audi West Palm Beach

Worst experience ever for a first time Audi Customer Very unpleasant experience, in fact if I would have a choice for 0 stars that would be my rate. A customer service representative emailed me six times Very unpleasant experience, in fact if I would have a choice for 0 stars that would be my rate. A customer service representative emailed me six times to make sure I was going and when I arrived she was not there (we spoke over the phone so no need of that amount of emails if i previously confirmed I was going). Later they were looking for my car, which i did not like it (2019 Q5) and I asked for another model (Q7) but the colors I was looking for were not available. They came with an offer for the for Prestige package 2018 Q7 with only 6000 miles. I liked the car but the price which was over my budget and after negotiation after negotiation I accepted the final offer. After waiting for more than 20 minutes I asked the financial person what was going on and they told me they were waiting for credit approval. My credit was locked and I told the guy who was taking care of me since I arrived that they should let me know when they were about to run my credit so I can unlocked it. Guess what happened??? Well, they were trying to run my credit without letting me know and when I unlocked the access to my credit I have three inquiries in my credit report (why they did not notify me what they were doing). To add more problems to the calvary, when I was about to sign the papers the monthly payments were 138 dollars more than the agreement for 72 months and the APR was higher too. My credit score is around 800 using 7 different formulas; however the financial person was trying to run my credit without letting mr know (I believe his name is Richard); He was not even able to offer a business car or a simple greeting when I entered to his office, neither he provided me with a paper with the actual score. Obviously with this level of service for a first time Audi customer I did not have another choice other than leaving the dealer....What level of professionalism is this??? Who is going to pay for the four hours I spent in the dealer?? What about the two hours and 81 miles and I had to drive from Miami to West Palm Beach and viceversa??. I do not really have words to describe this distasteful experience. More

No one better than AWPB Always the best in customer satisfaction, speed service and attention to detail. The dealer always returns my car clean and driving better than before Always the best in customer satisfaction, speed service and attention to detail. The dealer always returns my car clean and driving better than before. The staff is friendly and the place is clean, with a comfortable waiting area. More

First check up The car was brought in for its annual (and first) tune-up, or whatever it is called. I was surprised that Audi did not provide another Audi during the The car was brought in for its annual (and first) tune-up, or whatever it is called. I was surprised that Audi did not provide another Audi during the time the car was worked on. That was a new experience for me because in over 60 years of driving, whenever the car was serviced I was always given a car by the dealership for my immediate use. this did not happen. I arrived at 7:30 AM as instructed but had to wait over a hour for a loaner - and it was a Chevy. Both the wait and car were a bit of a surprise. fortunately, I will not have to return until next December. Hopefully it will be a bit more of a seamless c=experience at that time. More

Everyone works as a team to make services smooth and easy. I had a seal fail on my coolant chamber and arrived by tow truck Saturday five minutes before closing. Rafeal saw me immediately as Jennifer ha easy. I had a seal fail on my coolant chamber and arrived by tow truck Saturday five minutes before closing. Rafeal saw me immediately as Jennifer handed me keys to a loaner car. As a single mother, this support is invaluable to me. I will always buy Audis! More

Excellent Service! Always a pleasure to work with Allan in Service. He is accommodating, goes out of his way to make sure I am happy not to mention getting the work need Always a pleasure to work with Allan in Service. He is accommodating, goes out of his way to make sure I am happy not to mention getting the work needed on the vehicle in a timely and efficient manner. More

What an outstanding team! I love the service at Audi. I always feel completely taken care of by my 2 Jenn’s!! They are awesome always feel completely taken care of by my 2 Jenn’s!! They are awesome More

Excellent friendly professional effective timely Adam Excellent friendly professional effective timely Adam was superior in providing consistent high quality customer service He listens he anticipates Excellent friendly professional effective timely Adam was superior in providing consistent high quality customer service He listens he anticipates he delivers Ty From the arrival thru departure he is on it More

Purchased audi 8l Sales person was helpful and knowledgeable about vehicle . Austin offered to take car to my home to make sure it would fit in garage. I thought tha Sales person was helpful and knowledgeable about vehicle . Austin offered to take car to my home to make sure it would fit in garage. I thought that gesture was terrific. More

No pressure - Just wonderful As an entertainer the song "You Are My Destiny" sums up my experience in working with our sales consultant - Destiny. She found me the exact specs in As an entertainer the song "You Are My Destiny" sums up my experience in working with our sales consultant - Destiny. She found me the exact specs in a 2020 Q3 that I wanted and within a week I was the first to drive out of the dealership a new 2020 Q3 Premium Plus S Line. Not to mention that because I had to wait a week I was given a loaner to use until delivery, Everything from finance to delivery was handled great. Also Craig Seager who handles the infomat systems in the car came to our home to set up the system. Could not ask for a better pain free, no pressure service. When we first moved to FL. I was looking at an A4 Conv. Needless to say I did not have a good expierence with this dealership so I was alittle apprehensive in dealing with them. All that has now changed and I am very satified. Make sure you get the maintenance package - it's well worth the few extra dolloars. More

Leasing a new vehicle The dealership is operated in a very high class manner. Everyone I met is knowledgeable and helpful and the cars are top of the line The dealership is operated in a very high class manner. Everyone I met is knowledgeable and helpful and the cars are top of the line More