Audi West Palm Beach

WORST SERVICE DEPARTMENT EVER! If i can give a minus on this review i would do -5 stars. What i experienced during my warranty process with this dealer is HORRIBLE. I was left car l If i can give a minus on this review i would do -5 stars. What i experienced during my warranty process with this dealer is HORRIBLE. I was left car less for 11 days and not a single loaner during the process. Another service advisor in front of me was criticizing my car while i was talking to the service advisor i had... My Audi had a issue where it was locked in SAFE mode. So i contacted Audi and i brought the car in for a warranty claim. During my 10 days of waiting my service advisor told me multiple stories along the way. First it was the power steering rack needed to be replaced UNDER WARRANTY. Second issue. The car needs a harness for the control module from the TCM to the control module. That gets replaced. Then i get the phone call. The service advisor states that the car was scanned and that my ENGINE has been modified. I asked how is that possible? I never did anything to modify my car. Iv'e only owned the car for 4 months! could have it been the previous owner? He states he needs to talk to a district manager and he will keep in contact., After a few more days, I get a call back. The advisor states that the work they did, Audi is going to cover it BUT the car is not FIXED and that the car needs transmission work. Then he said my car is TD1 and all my warranty is voided . told me the repairs will be about $7500 including labor... This was handled is such a unprofessional matter. I am shocked, clearly shocked what i have just went through. I work hard for my living and i wanted to be a proud owner of my Audi. Now i have no way of what to do next. They basically handed my keys with a big smile and told me good bye... I will let everyone know what happened and i hope this dealership learns a lesson. More

Professional, Friendly, Will be Back My run-flat tire hit a pothole at speed and everything went downhill from there - until I called the service department. The person who answered the My run-flat tire hit a pothole at speed and everything went downhill from there - until I called the service department. The person who answered the phone told me who to call to arrange for a tow, explained the process, and made it sound like business as usual - in a good way. After a tow, then meeting with Allan Wolfson, everything was great. It was all handled so professionally, seamlessly, and was done right the first time. Thoroughly enjoyed working with Allan- he went the extra mile to make sure my tire was covered, and that a rental vehicle was provided. He kept me informed during the next few days and gave me options as they arose. When I returned, he took care of all the details and I didn't have to go to several different people or offices to pay, return the rental, etc, It was all take care of in one stop. More

Very good experience. Nice waiting area. Only suggestion - have some enclosed areas where private calls can be made. Otherwise - everything was handled quite well, I will be back! - have some enclosed areas where private calls can be made. Otherwise - everything was handled quite well, I will be back! More

Dennis Turner was very professional and helpful , it was a pleasant experience, no pressure. I’m very pleased with my Audi A4. Thank you. Sonia Bunch a pleasant experience, no pressure. I’m very pleased with my Audi A4. Thank you. Sonia Bunch More

Outstanding Service I had an outstanding buying experience working with team Braman Audi West Palm Beach. Hector our salesman was extremely knowledgeable and very helpfu I had an outstanding buying experience working with team Braman Audi West Palm Beach. Hector our salesman was extremely knowledgeable and very helpful. Jenna was also very helpful and friendly. We negotiated the deal over the phone because we came down from Tampa. When we got to the dealership they had my wife’s car in a delivery room with a beautiful red bow on it. This was a very professional touch and it made my wife’s day. The sales manager Phil Roe was very personable and made us feel right at home. There was some confusion with some numbers in the deal and he took care of it immediately. I would recommend to this dealership also because it was worth the trip to make the purchase. More

3 year maintenance This the third time I have brought my 2017 Q3 to Braman West Palm Beach Audi. Each visit has been extraordinarily satisfying. My Service Rep Adam Rome This the third time I have brought my 2017 Q3 to Braman West Palm Beach Audi. Each visit has been extraordinarily satisfying. My Service Rep Adam Romeo has always been very helpful in getting my car serviced exactly as it should be. More

The dealership was clean the salesman I dealt with was exceptional in doing his best to get me in the car I wanted and at a good price. I would certainly refer friends and associates to my salesman. Great exceptional in doing his best to get me in the car I wanted and at a good price. I would certainly refer friends and associates to my salesman. Great job!! More

First time Buying an Audi Always stayed with BMW out of habit. Wanted to try something different. Jenna and Michael listened to what we were looking for. They made a great o Always stayed with BMW out of habit. Wanted to try something different. Jenna and Michael listened to what we were looking for. They made a great offer. We took a few days to think it over. When we were ready to commit they held to the initial offer. There were no surprises signing the final paperwork. On the day of pick up Craig Seager was also very helpful answering technical questions. More

Buying a new car was never easier The Audi team was organized and helpful. My buying experience was relaxing and I did not feel any sales pressure. I bought a great car at a terrific The Audi team was organized and helpful. My buying experience was relaxing and I did not feel any sales pressure. I bought a great car at a terrific price! More

amazing service I bought over 10 vehicles from Audi West palm beach. Their sales and service is impeccable. they always go beyond their duty. I wish all dealers could I bought over 10 vehicles from Audi West palm beach. Their sales and service is impeccable. they always go beyond their duty. I wish all dealers could deliver this type of service. More