Audi West Palm Beach

We traded in our leased 2018 Q5 SUV for a 2020 Q5 SUV IYAD Zouhairi was accomplished, efficient and most responsive to our customer needs. I would definitely return to buy another Audi...the staff and se IYAD Zouhairi was accomplished, efficient and most responsive to our customer needs. I would definitely return to buy another Audi...the staff and service department are very attentive. More

Let me start by saying I love my Audi Q5. However the cost of service at this dealership is outrageously high. I was charged $629 for labor for a 20000 mile service which could not have taken more than cost of service at this dealership is outrageously high. I was charged $629 for labor for a 20000 mile service which could not have taken more than 4 hours to complete. My car was picked up at 9:30 and I was called at 2:30 to inform me that the service was complete. In addition they sold me a wheel alignment service for which I was charged $390, which also is much higher than the going rate. Before this service experience I was prepared to get another Audi Q5 when my lease was up, but now I’m having second thoughts. After my car was returned and I saw the detailed breakdown of the charges as well as a charge for gas I called my service advisor and left a message expecting a call back, but it’s now 2 days later and he hasn’t returned my call. More

Dealer Preparation and Detailing - Subpar For starters upon inspection of the car, there were black scuffs on numerous areas of the chassis for which the salesman removed with some cleaning fl For starters upon inspection of the car, there were black scuffs on numerous areas of the chassis for which the salesman removed with some cleaning fluid. The Interior of the car had a black mark on the driver's side pillar, still visible even after cleaning attempt. Dashboard has some sort of glue on the glossy area, I had to remove. Aluminum frame around the plastic has some defect (not horrible). A rubber band apparently is still dried onto the turn signal. Two weeks after accepting delivery, the car was low on washer fluid and I literally used it maybe 4-5 times, it took over 1 gallon. Is this not "dealer prep"? More

Could not fix my squealing steering wheel after more than a handful of visits. They claimed to have changed the entire steering system but NO success. This is surely a manufacturing DEFAULT. a handful of visits. They claimed to have changed the entire steering system but NO success. This is surely a manufacturing DEFAULT. More

New car The service was perfect and made me realize the fantastic customer experience and services Audi offers....no comparison with Mercedes. It was a perfec The service was perfect and made me realize the fantastic customer experience and services Audi offers....no comparison with Mercedes. It was a perfect shopping experience. Thank you More

Audi West Palm Beach always takes great care of me regardless of the situation. Dustin is great, Jen Rodriguez helped as well. Service staff always available regardless of the situation. Dustin is great, Jen Rodriguez helped as well. Service staff always available More

Great service at Audi WPB continues. Been a customer for years. Highly recommended to friends and family. My daughter is also a customer. Like the pick-up and delivery offered now. years. Highly recommended to friends and family. My daughter is also a customer. Like the pick-up and delivery offered now. More

Always extremely pleased with Adam‘s help and service. Adam gives me 150% perfect service at all times. Audi’s service department is always clean pleasant nice friendly and helpful. Adam gives me 150% perfect service at all times. Audi’s service department is always clean pleasant nice friendly and helpful. More

lease a new car lee aksoy is the best!!! he gives great service and is always very responsive. norbert tobon was also very nice and very professional. that pretty m lee aksoy is the best!!! he gives great service and is always very responsive. norbert tobon was also very nice and very professional. that pretty much sums it up More

Management and Sales were exceptional I had a very good experience with Phillip Roe who was professional and accommodating. Amin Rahi the sales agent was very thorough with the particul I had a very good experience with Phillip Roe who was professional and accommodating. Amin Rahi the sales agent was very thorough with the particular car RS3 that I was interested in without any pressures. I was quite happy with the outcome.. More