Audi West Houston

What a disaster Had to pay almost $2500 in extra labor and parts during a recent trip to a new dealership (I've moved out of the Houston area), after they discovered Had to pay almost $2500 in extra labor and parts during a recent trip to a new dealership (I've moved out of the Houston area), after they discovered that the work done by Audi West Houston was...well...I'll let you be the judge of what to call the work done by the good people at Audi West Houston. From my latest service report: "left broken bolts", "coolant hose was mounted incorrectly", "engine control module holder was not installed back correctly", "broken bolt to the holder", and "pinch (sic) wires in the harness" Of course, Audi WH claims that because the warranty on that repair had expired, they won't do anything. Nevermind that they were the only ones to ever service the car, and of course it would have never been discovered as long as the one's who did the shoddy work to begin with were the ones checking the vehicle. The car was purchased CPO from them, and they showed me maintenance records that they had been maintaining the car before I bought it. To recap, no one touched the car to do work on it except for Audi West Houston staff either before or after I bought the car until I moved across the country and the new dealer found all the mess AWH left behind. I've been taking my car to a independent shop for the past year and half and they keep finding things that make me wonder how any car that comes out of Audi WH's shop stays on the road. Do yourself a favor, and if you need work done on your Audi, look for a good independent mechanic. Avoid these people at all costs. More

Hassel Free Sales My sales representative, Shaun Hannon, at Audi West Houston was easy to work with, friendly, and knowledgably with Audi vehicles. My experience compa My sales representative, Shaun Hannon, at Audi West Houston was easy to work with, friendly, and knowledgably with Audi vehicles. My experience compared to most dealers do not compare. More

Nice dealership and we bought the car we wanted! Trevor Hanes And Kendrick Benson did an really good job in taken care of me and my with on our Audi A4 purchase. We drove away in the car of our dream Trevor Hanes And Kendrick Benson did an really good job in taken care of me and my with on our Audi A4 purchase. We drove away in the car of our dreams. The dealership was really nice and we were taken care of from start to finish. Everyone we worked we did an good job! Nice! More

Top of the line service! I walked in and out with the exact car I wanted in under a few hours. Shaun Hannon in sales got me through the whole thing haggle and pressure free. M I walked in and out with the exact car I wanted in under a few hours. Shaun Hannon in sales got me through the whole thing haggle and pressure free. Mark in finance was so fast and efficient at finding me good terms on the loan. Everyone was really friendly and helpful and the new dealership looks great! More

Another great review I went in to this dealership to check our a few models. I ended up leaving with the car I wanted. Muhammad made the process very easy, with little h I went in to this dealership to check our a few models. I ended up leaving with the car I wanted. Muhammad made the process very easy, with little hassle. I will come back when I am ready for another car. More

Exceptional warm, professional, and friendly service I am a proud new Audi owner thanks to the excellent service and support provided by the team at Audi West Houston. In particular, James Watts went abo I am a proud new Audi owner thanks to the excellent service and support provided by the team at Audi West Houston. In particular, James Watts went above and beyond to work with me and find the Audi that met my wish list - from out of state and in just a few days! Krista Grimes did a great job too getting me up to speed with all my new technology, and Mack Albukhari was very helpful in my Audi selection too. Overall this was a great and very enjoyable car buying experience. I look forward to being an Audi owner and a satisfied Audi West Houston customer for many years to come. More

First Time Audi Buyer - Customer of Audi W. Houston for Life Stopped by Audi of West Houston on our way back from a recommended dealership in Katy. We're from Seabrook, so Audi of West Houston is way out of our Stopped by Audi of West Houston on our way back from a recommended dealership in Katy. We're from Seabrook, so Audi of West Houston is way out of our way. We stopped just to look, not knowing if Audi was within my budget. My wife and I were shopping for her an SUV. Thankfully, we were introduced to Shawn Echols. Mr. Echols actually listened to what we were looking for. He introduced us to the Q5 and accompanied us on two test drives. Mr. Echols did a fantastic job showcasing all of the Q5's features. After the test drives, Mr. Echols escorted us inside and thoroughly explained price points, financing and rebates available. The whole thing was no pressure. My wife was in love with the Q5. The next day I called Mr. Echols, worked out a great (honest) deal and picked up our new Q5. I would gladly drive from Seabrook again for the experience we received from Shawn Echols. More

Great purchasing experience My second Audi purchased at Audi West Houston. LaShawn Echols worked with me through the ordering and taking delivery of a 2017 Q7. The experience was My second Audi purchased at Audi West Houston. LaShawn Echols worked with me through the ordering and taking delivery of a 2017 Q7. The experience was flawless with continuous communication. Excellent dealership with excellent personnel- on the Service side Mike Ferrel is tops! More

"PURCHASE OF MY FIRST AUDI" "FIRST TIME AUDI PURCHASE"" I really appreciate all the professional, courteous, and friendly assistance of the Audi west Staff while purchasing my "FIRST TIME AUDI PURCHASE"" I really appreciate all the professional, courteous, and friendly assistance of the Audi west Staff while purchasing my new 2017 Audi Q7 Quattro vehicle. In particular I have to mention Ray Williams, my salesman, Shaun Hannon, - Audi Brand Specialist, and Mark Sahagun, - Finance Manager. All these persons show an outstanding professionalism and dedication to their work making my buying experience a pleasant one. I really recommend this dealership if you are in the market for an Audi vehicle. Sincerely, Luis W. Rios More

New Audi purchase I was on my way to purchase a new Lexus, but thought I'd look at the Audis on my way. My first time to an Audi dealership. Carlos Rosales assisted us. I was on my way to purchase a new Lexus, but thought I'd look at the Audis on my way. My first time to an Audi dealership. Carlos Rosales assisted us. We did a test drive, had a lot of questions and ultimately decided on my first Audi. We couldn't have asked for a better guy to help us. Carlos was knowledgeable, courteous, and very accommodating to our needs and requests. There was no pressure to purchase, the once over of our trade in was quick with a number, and it didn't all day to arrive at a mutual deal. I'm very happy that we stopped in! More