Audi West Houston

Frustrated purchasing my car at end of lease I was informed 'Purchase Option at the end of lease term' $ 29,899.80 was non negotiable because it was set by Audi and not the dealership. Prior to d I was informed 'Purchase Option at the end of lease term' $ 29,899.80 was non negotiable because it was set by Audi and not the dealership. Prior to discussing the price with the salesman I took the car to Car Max and was given a bid of $ 25 k which I shared with him. Car Max explained the emissions cheating scandal had reduced the cars resale value. Frankly, I should have just returned the car since it was obviously over priced but I take care of my cars and have not had any mechanical problems so I reluctantly agreed to the price. After I purchased the car and was reviewing the docs at home, I noticed dealer charged me $ 30,078.00 'Base price'. I called the salesman who promised to call me back with an explanation. He called me the next day and informed me the finance person did not know why I was overcharged and suggested I call Audi and gave me a number to call. I called Audi, was transferred around and after spending 20 minutes on the phone explaining several times that the price was 'Base Price' and I had been overcharged, I got frustrated and told the person I felt I was being cheated just like Audi cheated on emissions. This prompted the person to immediately agree to send me a refund in 4 to 6 weeks. Why the dealership could not resolve this matter is beyond me. My previous car was a Lexus and frankly I was at the point of returning the car for a full refund and going back to Lexus. My wife still has her Lexus and I can assure you the dealership would have taken care of the matter quickly. This experience has left a 'bad taste' and I cannot envision purchasing another Audi again. More

Worst Experience - Used Car Team This bunch is about the worst when it comes to customer service. Following waiting on their "finance" department to process my information, I gave up This bunch is about the worst when it comes to customer service. Following waiting on their "finance" department to process my information, I gave up and found a separate dealership. Audi should be ashamed to have this group of children working for them. More

Great experience Ahmad was very attentive and helpful. I appreciate the exceptional service. I thank you for all your help. This was my best car buying experience Ahmad was very attentive and helpful. I appreciate the exceptional service. I thank you for all your help. This was my best car buying experience by far. Thanks again. More

Another great service at Audi West. Thanks so much! Really enjoy that they take me to Top Golf while my car is being serviced. Makes the whole experience feel like a treat. Great job! Thanks so much! Really enjoy that they take me to Top Golf while my car is being serviced. Makes the whole experience feel like a treat. Great job! More

Audi R8 service He dealership was able to get me ina nd out as efficiently as possible and did a great job with a minor repair. I had them detail the car which came o He dealership was able to get me ina nd out as efficiently as possible and did a great job with a minor repair. I had them detail the car which came out awesome as well. More

Always quick service. Outstanding customer service and always quick service. All of the staff members were very attentive. When I returned to pick up my vehicle I was on Outstanding customer service and always quick service. All of the staff members were very attentive. When I returned to pick up my vehicle I was on my way to work. I was in and out within 10 minutes. More

Top notch customer service There is no better customer service than the one you get from Audi West. The staff is always eager to greet you and make sure you get the service you There is no better customer service than the one you get from Audi West. The staff is always eager to greet you and make sure you get the service you need quickly. I would buy another Audi just because of their service! More

Great customer experience I do not enjoy the car buying process. It can sometimes make you feel overwhelmed with the sometimes suspicious tactics used. I went to Audi West, s I do not enjoy the car buying process. It can sometimes make you feel overwhelmed with the sometimes suspicious tactics used. I went to Audi West, simply to look at the Audi Q5. I had been to another dealership and figured I would just buy there. My husband is in the car business and I felt like I would get the best deal from other dealership. However, my salesperson, Amadou Niang, was very helpful in explaining car and options. I was driving a BMW X4 and trying to decide if I should stay with BMW or go back to Audi (drove A4 in the past). After a test drive and a quote that seemed to be more than fair, I bought the car that night and I'm very pleased. I love the look of the car, smooth drive and a ton of great technology! I made the right decision. More

Professional Experience Hamady was extremely professional. He helped get into a car without any hassle. The service is top notch. I'm a service snob and pay attention to e Hamady was extremely professional. He helped get into a car without any hassle. The service is top notch. I'm a service snob and pay attention to every detail of every interaction. I went to two other, non Audi dealers, and the experiences where awful. I'm happy to have found Audi West Houston, great service. More