Audi West Houston

Tires a no go here Every Time I come to this dealership there is is always an issue...this is not the first time I've been here needing a tire and both times I was infor Every Time I come to this dealership there is is always an issue...this is not the first time I've been here needing a tire and both times I was informed that it would be 3 days...that is shameful that they do not stock tires at a dealershilp...i do not recommend coming here for parts. More

Purchasing 2011 Toyota Highlander Experience I live in San Antonio but found the best deal on at 2011 Toyota Highlander at Audi West Houston. Cory provided outstanding customer service. We spen I live in San Antonio but found the best deal on at 2011 Toyota Highlander at Audi West Houston. Cory provided outstanding customer service. We spent a little more time waiting to meet with Finance to complete the deal, but overall the experience was outstanding. The Audi facility is first class and everyone there was very courteous. More

Great Dealership My entire experience at Audi West was outstanding. Trevor Hanes, my salesman, was great and knowledgeable about everything I asked. I was astonished a My entire experience at Audi West was outstanding. Trevor Hanes, my salesman, was great and knowledgeable about everything I asked. I was astonished at how willing they were to work with me in securing my A5 Sportback. More

Service Department is Excellent Took my Audi in for routine oil and filter change, Gaylyn was very knowledgeable and courteous. She suggested a few other maintenance items the car mi Took my Audi in for routine oil and filter change, Gaylyn was very knowledgeable and courteous. She suggested a few other maintenance items the car might need that I had not thought of prior. All suggestions were reasonably priced. This made the wait period a little lengthy but was worth it. The work area, as well as the parking garage, was nice and clean. Will definitely return again to use Audi West Houston services. More

Frustrated purchasing my car at end of lease I was informed 'Purchase Option at the end of lease term' $ 29,899.80 was non negotiable because it was set by Audi and not the dealership. Prior to d I was informed 'Purchase Option at the end of lease term' $ 29,899.80 was non negotiable because it was set by Audi and not the dealership. Prior to discussing the price with the salesman I took the car to Car Max and was given a bid of $ 25 k which I shared with him. Car Max explained the emissions cheating scandal had reduced the cars resale value. Frankly, I should have just returned the car since it was obviously over priced but I take care of my cars and have not had any mechanical problems so I reluctantly agreed to the price. After I purchased the car and was reviewing the docs at home, I noticed dealer charged me $ 30,078.00 'Base price'. I called the salesman who promised to call me back with an explanation. He called me the next day and informed me the finance person did not know why I was overcharged and suggested I call Audi and gave me a number to call. I called Audi, was transferred around and after spending 20 minutes on the phone explaining several times that the price was 'Base Price' and I had been overcharged, I got frustrated and told the person I felt I was being cheated just like Audi cheated on emissions. This prompted the person to immediately agree to send me a refund in 4 to 6 weeks. Why the dealership could not resolve this matter is beyond me. My previous car was a Lexus and frankly I was at the point of returning the car for a full refund and going back to Lexus. My wife still has her Lexus and I can assure you the dealership would have taken care of the matter quickly. This experience has left a 'bad taste' and I cannot envision purchasing another Audi again. More

Worst Experience - Used Car Team This bunch is about the worst when it comes to customer service. Following waiting on their "finance" department to process my information, I gave up This bunch is about the worst when it comes to customer service. Following waiting on their "finance" department to process my information, I gave up and found a separate dealership. Audi should be ashamed to have this group of children working for them. More

Great experience Ahmad was very attentive and helpful. I appreciate the exceptional service. I thank you for all your help. This was my best car buying experience Ahmad was very attentive and helpful. I appreciate the exceptional service. I thank you for all your help. This was my best car buying experience by far. Thanks again. More

Another great service at Audi West. Thanks so much! Really enjoy that they take me to Top Golf while my car is being serviced. Makes the whole experience feel like a treat. Great job! Thanks so much! Really enjoy that they take me to Top Golf while my car is being serviced. Makes the whole experience feel like a treat. Great job! More

Audi R8 service He dealership was able to get me ina nd out as efficiently as possible and did a great job with a minor repair. I had them detail the car which came o He dealership was able to get me ina nd out as efficiently as possible and did a great job with a minor repair. I had them detail the car which came out awesome as well. More

Always quick service. Outstanding customer service and always quick service. All of the staff members were very attentive. When I returned to pick up my vehicle I was on Outstanding customer service and always quick service. All of the staff members were very attentive. When I returned to pick up my vehicle I was on my way to work. I was in and out within 10 minutes. More