Audi West Houston

Great experience The entire crew at Audi was friendly, courteous, and professional. I am a new To Audi and have been impressed with the support this dealership offers The entire crew at Audi was friendly, courteous, and professional. I am a new To Audi and have been impressed with the support this dealership offers to its customers More

This place is a dumpster fire. I have dealt with at least four different service providers at this location; not one has been helpful, knowledgeable, or respectful. They have also I have dealt with at least four different service providers at this location; not one has been helpful, knowledgeable, or respectful. They have also made multiple misrepresentations about the absence of warranty coverage despite the repair being covered by a warranty. Take your vehicle elsewhere. You can thank me later. More

Mike is excellent service provider I have been servicing the Q5 which I bought it from them 2012, they are very prompt and offer excellent service. Michael Farrell is customer friendly I have been servicing the Q5 which I bought it from them 2012, they are very prompt and offer excellent service. Michael Farrell is customer friendly and give an excellent suggestions on what to do and he takes good care and goes extra mile to help and keeps me updated the status while I am waiting in the Audi west or elsewhere. He is extremely good, because of him I go there even though I have Audi shop near to my home (downtown), still prefer to go to Audi west due to Mike for his honest feedback and friendly service. More

Great Dealership Great dealership offering good, quick customer service. John Dakus is a wonderful service writer, always very helpful and concerned about the needs of Great dealership offering good, quick customer service. John Dakus is a wonderful service writer, always very helpful and concerned about the needs of the customer. More

Excellent Service Awesome service from start to finish very attentive very Customer focused Ahmad and RJ were very helpful through the entire process. To put the icing Awesome service from start to finish very attentive very Customer focused Ahmad and RJ were very helpful through the entire process. To put the icing on the cake the young lady that assisted with the functionality of the car was amazing. More

Excellent Many years dealing with this facility specifically Mike Farrell in Service. He has gone far beyond his boundaries to make sure that me and my family's Many years dealing with this facility specifically Mike Farrell in Service. He has gone far beyond his boundaries to make sure that me and my family's Audi's are taken care of. This IS the reason I keep coming back. More

Always A Great Experience I have been dealing with Audi West from sales to service. Jon Dakus is an outstanding representative of Audi West. He is professional and caring.... I have been dealing with Audi West from sales to service. Jon Dakus is an outstanding representative of Audi West. He is professional and caring........always concerned that you are being taken care of in a timely fashion. More

Wonderful Car Buying Experience I recently purchased an A3 after I lost my car in the flood. I couldn't have asked for a better experience. Cleo was absolutely amazing and was extrem I recently purchased an A3 after I lost my car in the flood. I couldn't have asked for a better experience. Cleo was absolutely amazing and was extremely patient with me throughout the entire process. He answered every question that I had and made sure I was satisfied. I would highly recommend this dealership and if you go ask for Cleo. You will not be disappointed. More

Michael Lee in the service department is the best I had a rim repair contract that would expire on 8/31/2017. I took my Q7 to the dealership and talked to Michael on 8/20. There was no loaner cars ava I had a rim repair contract that would expire on 8/31/2017. I took my Q7 to the dealership and talked to Michael on 8/20. There was no loaner cars available and he suggested that I get back in a few days. And then Hurricane Harvey came... To help me beat the deadline, they wrote the ticket on 8/31 and allowed me extra couple of weeks to bring my car back there. It was truly a great customer service! Talk to Michael if satisfaction is what you want when you have your car serviced! More

Service and Sales This dealership has consistently provided excellent service and sales. The service department has several outstanding service consultants especially This dealership has consistently provided excellent service and sales. The service department has several outstanding service consultants especially Jon Dakus. Jon often makes me aware of special deals and service plans that save many dollars. He is also very good at explaining what your really need done immediately and what can wait but I usually don't wait. The sales department has a very low pressure attitude but if you need assistance with decisions they can turn on the help full speed. I have purchased a TT, A4, A4 Avant, A-7, A-8, and Q-5 from this dealer. All incredible cars. Currently, I am driving an A-7 and its performance and reliability have been the best of any car I have ever owned. More