Audi West Houston

Outstanding service department This is my second Audi from Audi West Houston, this time a 2018 Q5. As always, outstanding service and my service writer, Mike Ferrell, is always This is my second Audi from Audi West Houston, this time a 2018 Q5. As always, outstanding service and my service writer, Mike Ferrell, is always on top of the game. Once you've bought the vehicle, your contact from that point forward is the service department and that is what keeps me coming back as a buyer. Ferrell gets it done every single time. More

Wheels and tires Did a great job on my wheels and tires very friendly staff. Only thing is they forgot to put my center cap back on my wheel and want 45$ for a new one Did a great job on my wheels and tires very friendly staff. Only thing is they forgot to put my center cap back on my wheel and want 45$ for a new one. Otherwise great service More

Recall Excellent service and made sure the part was at the dealership prior to setting up the appointment to have to work completed. Managed to find a loa Excellent service and made sure the part was at the dealership prior to setting up the appointment to have to work completed. Managed to find a loaner even though one was not available of my appointment. More

Great Experience I am really happy with my new A4 and the service that i got from Audi West Houston. Sekou was a great salesman and Celio was the Sales Manager and he I am really happy with my new A4 and the service that i got from Audi West Houston. Sekou was a great salesman and Celio was the Sales Manager and he was very helpful... More

Bait and Switch - Avoid at all Costs An unethical, bait and switch company. Don’t believe the advertised prices. Once you go in they quickly claim the price as ‘a mistake’ and try to en An unethical, bait and switch company. Don’t believe the advertised prices. Once you go in they quickly claim the price as ‘a mistake’ and try to entice you with some garbage (much higher) offer. To compound the issue, the misleading price is still posted on the web for other bait and switch suckers. Avoid this dealership at all costs. I will never be back. More

Trade in and purchase Audi West Houston is always going above and beyond, My husband purchased his Audi here and even though I didn't purchase my first Audi here anytime I Audi West Houston is always going above and beyond, My husband purchased his Audi here and even though I didn't purchase my first Audi here anytime I had to have my car in everyone I dealt with was always very friendly and professional. More

Awesome I have absolutely no complaints. The staff was very helpful and attentive on my visit. The service was prompt and had my car serviced in the amount of I have absolutely no complaints. The staff was very helpful and attentive on my visit. The service was prompt and had my car serviced in the amount of time I had been told. I have been visiting with this dealership since I purchased my car in 2012 and have never had a complaint about their service. Jon was over and above gracious in making sure my A4 was taken care of. Upon completing the service, others as well were prompt to getting me on my way and on to the rest of my day. Thank you everyone! Blessings, Sylvia More

Excellent Experience with the sales and finance team. Saad Saad worked with me and helped me feel confident about the new buy, Q5. Everything went smoothly. I highly recommend coming to this dealership Saad Saad worked with me and helped me feel confident about the new buy, Q5. Everything went smoothly. I highly recommend coming to this dealership for a great car buying experience. More

Not the Same On August 27 called and spoke with Robert to make appointment for service on next day, August 28 at 10:00 for oil and filter change. Told it would ta On August 27 called and spoke with Robert to make appointment for service on next day, August 28 at 10:00 for oil and filter change. Told it would take one hour. When I arrived on August 28th, Robert went to different employees asking if they had time to handle my account. Asked me to sit and wait while he found someone to help me. He disappeared and after waiting 10 minutes, I began to ask for help again. He finally appeared and asked Reggie if he would help me. He was kind enough to do so. I asked again if this work would be finished within the promised one hour and Robert assured me it would be okay. Well past the hour, Robert told me my car was in the car wash and would be finished soon. Ten minutes later found Reggie and asked if my car was ready. He said I had to pay my bill. I told him I never got the bill. When Reggie produced it, I paid it and left. Later, received a voicemail from Robert apologizing he missed seeing me before I left. I’m sorry to write this type of review, in the past I’ve always had excellent service. More

Great service Had some curb rash on alloy wheels on my new A6. I took it to Reginald in service. He arranged a real nice A5 loaner car while work was done. Returned Had some curb rash on alloy wheels on my new A6. I took it to Reginald in service. He arranged a real nice A5 loaner car while work was done. Returned the loaner and my wheels on my A6 were like new. Thanks Reg. More