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Audi West Houston

Houston, TX

4.8
306 Reviews
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11850 Katy Freeway

Houston, TX

77079

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Showing 306 reviews

January 25, 2020

The sales manager is a crook, he tried to lowball my trade in, I went across the street to Infiniti West HOUSTON and got 2500.00 more for my trade in, DO NOT BUY FROM AUDI WEST HOUSTON. More

by threeellisons
Recommend Dealer
No
Employees Worked With
No idea
Feb 28, 2020 -

Audi West Houston responded

Hi there, we're disappointed to hear of the negative experience you had at our location. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future.

November 05, 2019

DO NOT BUY AUDI OR FROM WEST HOUSTON AUDI!!!!!!Do not but from Audi west Houston or this product!!! I have had my car in this shop 10 times for the A.C. The GM Mack Albukhari is less than satisfactory with More

by K.Bowen
Recommend Dealer
No
Employees Worked With
Adan my mechanic and Jon my service consultant are AWESOME!!!!!
Feb 28, 2020 -

Audi West Houston responded

Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.

June 11, 2019

Bad service. Do not recommend them If I could give a Audi west Houston negative star, I would have done so. I came in and bought an BMW X6 2014 for a fair price. What I never knew was t More

by Dr Denis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Use car manager
Feb 28, 2020 -

Audi West Houston responded

Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.

April 14, 2019

Incompetent service department The service on my Audi A4 2018 was nothing short of terrible. Service advisor Robert got my car washed and the wiper blade on my right wiper was off f More

by Sharang Kapoor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Prendergast
Feb 28, 2020 -

Audi West Houston responded

Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.

March 29, 2019

Incompetent Service Department 3/29: Please avoid this service department! Believe me and read all the 1 star comments in the reviews. The service department here is a waste of time More

by Mrs. Rhines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reggie, Erik,
Feb 28, 2020 -

Audi West Houston responded

Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.

February 27, 2019

Great customer care I have worked mostly with Jon but I dealt with Robert last weekend & they are both top notch with customer care. They are both so accommodating it ma More

by sarmichmor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon, Robert
Feb 28, 2020 -

Audi West Houston responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!

February 25, 2019

Friendly, fair and straight to the point Really enjoyed working with Dana and James. They spent lots of time with me reviewing the various vehicles and options. Clear cost and price transpa More

by Lyonking79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Wattsl, Dana Medeiros
Feb 28, 2020 -

Audi West Houston responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!

February 22, 2019

Accurate estimate of service Service advisor John estimated three hours to complete 20,000 mile service and recall inspection and tire rotation. Actual time was two hours and fort More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Feb 28, 2020 -

Audi West Houston responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!

February 07, 2019

Service Robert provided excellent timely service! Definitely will go back for any car issues that arise. Thank you Audi crew/staff-Robert assisted us. Thank y More

by 1sttimeAudiOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Feb 28, 2020 -

Audi West Houston responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!

February 04, 2019

I have given a review 2 twice before and you ignore it 3rd Time - Same Review - Don't ask me again - shows incompetence Kevin, I don’t do FB or Twitter unless I’m extremely pleased or very ticked off. T More

by vanyyy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
Feb 28, 2020 -

Audi West Houston responded

Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.

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