Audi West Houston
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 306 reviews
The sales manager is a crook, he tried to lowball my trade in, I went across the street to Infiniti West HOUSTON and got 2500.00 more for my trade in, DO NOT BUY FROM AUDI WEST HOUSTON. trade in, I went across the street to Infiniti West HOUSTON and got 2500.00 more for my trade in, DO NOT BUY FROM AUDI WEST HOUSTON. More
DO NOT BUY AUDI OR FROM WEST HOUSTON AUDI!!!!!!Do not but from Audi west Houston or this product!!! I have had my car in this shop 10 times for the A.C. The GM Mack Albukhari is less than satisfactory with from Audi west Houston or this product!!! I have had my car in this shop 10 times for the A.C. The GM Mack Albukhari is less than satisfactory with his Inability to return a phone call, with several voicemails left from myself on sept 3rd, regarding this manner. This dealership feels the solution is to buy another one and forget they have been useless in solving the problem. Why would I want to buy from this dealership or this product ever again???I have left multiple reviews on various websites in hope that no one else will receive this blatant dismissal of this huge problem, or any problem. The ONLY thing you can count one from this dealership is GM Mack Albukhri to never acknowledge your concerns, never returning a phone call, and him asking an employee, to ask me to take the reviews down. He did not even have the decency or respect for me as a customer to call me himself. He will not acknowledge my existence or this problem, but he sure did not mind taking credit for a job well done when I bought it. I will say I have been very pleased with the others that have had to be the middle man between him and myself, and my mechanic Adan is AWESOME!!!!. The employees can only do so much, but it is them and ONLY them that I have not rated this dealership and product sooner. If I were Audi USA I would be appalled that the GM Mack Albukhri still has not called me, the customer. It’s now Nov. 5th, 2019. GM Mack Albukhri, obviously has the leader mentally over all at west Houston Audi, DO AS I SAY, NOT AS I DO!!!!!!Bc the service manager, my service consultant Jon, my mechanic Adan, have all called me back in a timely manner and/or called me just to give me an update of the situation. Mack Albukhri, I personally think you should be released from your position. Mack Albukhri knows the problem I have been enduring for 3 1/2 years (the life of my car), but the only problem he sees is his name being called out for his Incompetence with the position he holds!!!!!!! So, I ask you consumer is this a place (bc of Mack Albukhri and Audi USA) that you would want to do business. If you have a problem or a have a recurring problem you have no one to go to. Audi USA WONT CALL YOU BACK, NOR WILL GM MACK ALBUKHRI OF WEST HOUSTON AUDI!!!!!!!! SHAME ON YOU MACK ALBUKHRI, wanting me to take my review of YOU and THE AUDI PRODUCT down. SHAME ON YOU. Another fun fact, he knew who I was without me even leaving my name. So, he does know there is a huge problem with my a.c and he chooses to turn a blind to the problem until he was called out for his incompetence. I would love to leave my full name but due to internet being it is, I can’t. DO NOT BUY, DO NOT BUY, DO NOT BUY!!!!!! MY AC BLOWS 125 DEGREES I have multiple upon multiple videos of this occurring. MACK ALBUKHRI OF WEST HOUSTON AUDI AND AUDI USA DO NOT CARE!!!! I wish I could have given them the stars they deserved ZERO!!!! More
Bad service. Do not recommend them If I could give a Audi west Houston negative star, I would have done so. I came in and bought an BMW X6 2014 for a fair price. What I never knew was t If I could give a Audi west Houston negative star, I would have done so. I came in and bought an BMW X6 2014 for a fair price. What I never knew was that the car had a lot of maintenance work to be done on it. Oil leak, Cylinder gasket, battery etc ( total cost ~$7000). According to Audi West Houston, the car had just passed inspection with no trace of all these repairs. Because I trusted them, I never bothered to take the car to BMW for a proper check, which I normally would have done so for a car that expensive. 3 weeks after purchase, I realized that I had all these repairs, so I contacted Audi west Houston, and all I got from them was that I refused to buy their extended warranty and for that reason there was nothing they can do for me. Infact if you check my previous review, I gave them 5 stars after the purchase but after this experience, I would strongly consider before shopping with them again. I am very disapointed. My review 3 weeks ago before the incident Dana Armstead is an exceptional person. I walked into the shop just for eye shopping and moved out with the best deal I could ever find in the market. The value and the quality of the product is just perfect. Thanks Dana for your assistance. More
Incompetent service department The service on my Audi A4 2018 was nothing short of terrible. Service advisor Robert got my car washed and the wiper blade on my right wiper was off f The service on my Audi A4 2018 was nothing short of terrible. Service advisor Robert got my car washed and the wiper blade on my right wiper was off for some reason. The day I picked my car, it started raining and the rain sensing wiper turned on, scratching my windshield as the wiper blade was off and lying unattached under the windshield. Avoid this dealership for service. Terrible. I am trying to get them to fix the damage done to my windshield but they are super rude and are not even getting back to me. More
Incompetent Service Department 3/29: Please avoid this service department! Believe me and read all the 1 star comments in the reviews. The service department here is a waste of time 3/29: Please avoid this service department! Believe me and read all the 1 star comments in the reviews. The service department here is a waste of time and money. Three months, three loaners later... still my brand new tire is losing air with no reason as to why. AS SOON as I pick up my car from the dealership, my light comes on for the same tire. No explanation. I have the tire pressure checked somewhere else and it's way below the psi it was set at after being told over and over that "we can't find anything wrong". ***When they replaced the tire after missing the nail the first visit, the new tire was on flat the next morning. *** see pics on google Not to mention the weird sound my car made only AFTER they rotated my tires *** I wish I could attach the video... Also, it was overlooked that I have the PREMIUM WARRANTY... I've been complaining about my brakes for sometime now, but they kept brushing it off. Then they finally quoted me for $2,000+ for brakes... when I have that as part of the Premium Warranty I really hope I help save someone time, money, and the disappointment in this "luxury" dealership! 12/21: Brought my Q5 in for scheduled maintenance and also for them to check my front left tire because my tire pressure light was on for that particular tire. I recently purchased my tires from Audi with warranty. They checked twice and kept saying they found nothing and couldn't replace my tire. I thought, hey maybe they are right. I allowed them to rotate my tires. My husband decided to take the tire to get it patched if the light comes on again. Sure enough, get on the road to head out of town for the holidays the next morning and the tire pressure warning came on for the rear back tire! The exact same tire they rotated and supposedly couldn't find anything wrong with it. We pull over and there is a huge nail that you just can't miss. It's impossible to miss this one. I went straight home from Audi that day and stayed put. I am upset because I'm traveling on the road with my family. I just don't understand... was it pure laziness or them not wanting me to get the warranty I paid for??? There is no way they checked twice. I wonder what else they overlook or pretend to do? I waited there 3 hours for poor service. More
Great customer care I have worked mostly with Jon but I dealt with Robert last weekend & they are both top notch with customer care. They are both so accommodating it ma I have worked mostly with Jon but I dealt with Robert last weekend & they are both top notch with customer care. They are both so accommodating it makes the pain of taking your car in for service a whole lot easier & more convenient. Highly recommend working with these guys. More
Friendly, fair and straight to the point Really enjoyed working with Dana and James. They spent lots of time with me reviewing the various vehicles and options. Clear cost and price transpa Really enjoyed working with Dana and James. They spent lots of time with me reviewing the various vehicles and options. Clear cost and price transparency. Ended up buying with them over all other Audi dealerships and also over Infiniti and Lexus. More
Accurate estimate of service Service advisor John estimated three hours to complete 20,000 mile service and recall inspection and tire rotation. Actual time was two hours and fort Service advisor John estimated three hours to complete 20,000 mile service and recall inspection and tire rotation. Actual time was two hours and forty-five minutes. More
Service Robert provided excellent timely service! Definitely will go back for any car issues that arise. Thank you Audi crew/staff-Robert assisted us. Thank y Robert provided excellent timely service! Definitely will go back for any car issues that arise. Thank you Audi crew/staff-Robert assisted us. Thank you. More
I have given a review 2 twice before and you ignore it 3rd Time - Same Review - Don't ask me again - shows incompetence Kevin, I don’t do FB or Twitter unless I’m extremely pleased or very ticked off. T 3rd Time - Same Review - Don't ask me again - shows incompetence Kevin, I don’t do FB or Twitter unless I’m extremely pleased or very ticked off. This 1st experience with Audi was poor. I always drive top line vehicles, and this is my 1st new Audi. As I advised the service department in my request, I had a bad tire (losing pressure every 6 weeks). I arrived at my 1:30 appointment at 1:20 on 1/21/19. I met with my advisor, Scott who was very polite, and I advised him that whatever the cause or cost I wanted at a minimum a new tire. He said they had one in stock and that he would advise me of the situation in ±45 min. I waited at Audi, as I thought I could get a new tire relative fast, particularly if I’m paying for it. At ±2:30 he advised I had a nail and I would have to buy the tire to which I said fine. He said it would take approximately 45 min. Around 3:15 he introduced me to a new advisor (don’t know name) because he had a doctor appointment. No problem, I assumed the car would be out shortly. So, I sat there and a little before 4:00 I saw a white Q7 w/blackout parked in the 3rd parking spot in front of the service entrance. (Just thinking, I don’t have the only Q7 like that). Eventually the new service rep came over about 4:15 and said my gold Q7 was ready. I said I don’t have a gold Q7. Looking surprised, he went off and at 4:30, he said my car was ready and to my surprise it was the one setting outside in the lot the past 30-45 min. Anyway I consider it very poor performance to have an appointment to buy a new tire and it take 3 hours. The only reason I didn’t bring my tire in early for replacement is that my granddaughter has a Q3 and my daughter has a Q5 and they both have problems with the with tire low pressure going off. Anyway, that is my feedback I hope Audi can improve. More