Audi West Houston

Thorough with evaluating the problem, courteous, and mindful of the customer’s needs. Will have my car serviced here again. I highly recommend if you drive an older Audi. mindful of the customer’s needs. Will have my car serviced here again. I highly recommend if you drive an older Audi. More

Feras (the GM) and Craig (finance) were fantastic! Professionals who grasp there is no reason to spend hours buying a car. When I walked in the staff at the desk was already expecting me. Overall a Professionals who grasp there is no reason to spend hours buying a car. When I walked in the staff at the desk was already expecting me. Overall a wonderful experience More

One of the best car buying experiences of my life! Thank y’all for making it so easy for this xxxxxxx!!!! I will definitely keep an eye on y’all’s dealership for future purchases! y’all for making it so easy for this xxxxxxx!!!! I will definitely keep an eye on y’all’s dealership for future purchases! More

Joshua was fantastic and worked with me to get my car back on the road! He was able to get me into a loaner which for our crazy schedule was extremely helpful. back on the road! He was able to get me into a loaner which for our crazy schedule was extremely helpful. More

Everyone we dealt with at the Audi West dealership was.friendly and helpful. They all had just a great caring attitude. Like they were happy To be there to take care of me and my car Even taking time was.friendly and helpful. They all had just a great caring attitude. Like they were happy To be there to take care of me and my car Even taking time to Provide me with answers to my questions and make useful suggestions. Made the whole Experience of car care NOT a chore. More

Had an awesome experience buying a car from West Houston Audi. Everything went smooth, customer service is friendly and very helpful. Very honest and open relationship I think I build with them. I purchase Audi. Everything went smooth, customer service is friendly and very helpful. Very honest and open relationship I think I build with them. I purchased my very first Audi from them with a trade in, got very fair price on my Toyota 4Runner, and we did closing for a deal in just few hours. Thank you West Houston Audi for helping to get my car. More

It was a great experience! Cyrus Pope was great to work with. Will defiantly recommend him to anyone looking for a new vehicle. Very professional ! with. Will defiantly recommend him to anyone looking for a new vehicle. Very professional ! More

Extremely poor customer service and failed to take an Extremely poor customer service and failed to take an initiative to resolve a problem that was totally caused by them. Seek service elsewhere if yo Extremely poor customer service and failed to take an initiative to resolve a problem that was totally caused by them. Seek service elsewhere if you have the option to do so. Needed a 55K miles service for my Audi A6 3.0 that I purchased at this dealership. Made an appointment online and received a confirmation. When I arrived on time at the service center after a 45 minute drive from home for my appointment, I was told that they could no longer take my car in because they were too busy. Why accept appointments if you are not able to fulfill them? The person at the desk was very abrasive and was like it was not his fault and there was nothing he could do about it. There was not even an attempt made to find alternatives to resolve the problem. Extremely poor attitude by the service desk rep to the whole - he was like tough luck but he could not do anything about it. Come back another day and we will look into it They had no respect for the time I had wasted getting into the appointment and did not care to solve the problem that was totally their fault. When I booked the appointment online, I received a confirmation email from the Service Manager that indicated that loaner cars, shuttle service or a drop off service would be available as needed. They were there to make sure that this would be a good customer experience. The opposite is what my experience was. No loaners, no shuttle service and no drop offs. This has happened before when I have done previous services as well at this location. They never seem to have it available when you need it. Either it is not a day they offer it or they don’t have any cars - different versions of the same story. Everything on that email assuring excellent customer service and convenience proved to be false. Overall be prepared to have a poor experience when visiting and waiting for your service More

Was “sold” on getting into a new lease after my current one broke down. Was overcharged, lied to and GM Mack, Billy Frank and Luis Ponce all treated me like they could care less . And I have leased 3 con one broke down. Was overcharged, lied to and GM Mack, Billy Frank and Luis Ponce all treated me like they could care less . And I have leased 3 consecutive Audi’s. Terrible reflection and I will never work with this company again. More