Audi West Covina - Service Center

Modules not updated to the latest firmwares. I asked for a hard reset for the vehicle to solve the bugs but only the MMI was restored to factory defaults which I could have done it myself. I asked for a hard reset for the vehicle to solve the bugs but only the MMI was restored to factory defaults which I could have done it myself. The tech denied to acknowledge hearing static noise from the speakers despite it happened twice during his presence. Wireless android auto issue isn't fixed and the advisor stated no solution and I have to use the cable! I had to return the loaner car and get my car out of the dealership within 3 hours otherwise I would be charged for the rental!! No ETA for the replacement parts required. I asked the tech who was driving with me to keep the engine auto start/ stop on but he said that's the way he drives. He should actually replicate the way I drive to figure out the Acceleration issue! If you are looking for good honest service for your vehicle, go somewhere else. More

Service advisors are very knowledgeable and professional. Scheduling is easy and the quality of repairs is always high. Scheduling is easy and the quality of repairs is always high. More

Service provided was excellent. Got video updates of check-in and after work was completed. Got video updates of check-in and after work was completed. More

West Covina has excellent vehicle after sales service. Service Staff: Titan was great too. But the quality of Audi electric cars needs to be improved. Service Staff: Titan was great too. But the quality of Audi electric cars needs to be improved. More

Chris was excellent! ! Kept me up to date on every turn…. I really appreciated his service ! Kept me up to date on every turn…. I really appreciated his service More

The service is consistently excellent at Audi West Covina. Chirs Martin was very helpful and easy to work with. Covina. Chirs Martin was very helpful and easy to work with. More

Very nice and friendly. Alexis was great and made sure I was taken care of. Would definitely recommend to anyone I know 10/10! Alexis was great and made sure I was taken care of. Would definitely recommend to anyone I know 10/10! More

Chris and the entire team is always friendly and very attentive. He keeps me informed as needed and very pleasant. attentive. He keeps me informed as needed and very pleasant. More

I can only say good things about my experience. I am treated well and things are handled well. if there is a problem it gets addressed. I am very satisfied. I am treated well and things are handled well. if there is a problem it gets addressed. I am very satisfied. More

Christopher Martin was great the advisor I needed a new back tire and he set me up and I was out of there within one hour back tire and he set me up and I was out of there within one hour More