Audi West Covina - Service Center

They would not honor a re-call on a cable and plug for our 2021 E-tron. The plug fried and it burned the plug that connects to the electrical outlet. Pretty much a fire hazard. A re-call is a re-call and our 2021 E-tron. The plug fried and it burned the plug that connects to the electrical outlet. Pretty much a fire hazard. A re-call is a re-call and it should be honored since their part failed. Instead we got the runaround from the current Service Manager (Michael Sa). We have been coming to this dealership for a few years now and this was the first time I can truly say that we received subpar service. More

I always receive great service from Audi West Covina. They are great at providing a rental car when needed and are flexible with me to scheduling service. My Air Conditioner recently stopped working in They are great at providing a rental car when needed and are flexible with me to scheduling service. My Air Conditioner recently stopped working in the middle of the summer, and Audi West Covina was able to set me up with a same day appointment. They resolved the issue the same day and even provided me with a rental car since they thought the repair might take longer. Titan is very conscientious and customer service oriented. More

Good service. Helped me with setting up shuttle drop off and pick up. Would recommend Helped me with setting up shuttle drop off and pick up. Would recommend More

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Excellent customer service as well as communication. I was well advised and taken care of. I was well advised and taken care of. More

The staff was very professional and courteous. Service was preformed and completed as promised. Vehicle was returned washed and in good condition. Service was preformed and completed as promised. Vehicle was returned washed and in good condition. More

The service was awesome, people over there is super helpful and kind. I had a really good experience helpful and kind. I had a really good experience More

Called to schedule an oil change and was blessed to be scheduled same day and was able to pick a time more convenient for me. scheduled same day and was able to pick a time more convenient for me. More

Alexis was a pleasure to work with. Quick, straight to the point, and got me out the door in under 15 mins. Service was done in good amount of time and vehicle was left cleanly. Will be Quick, straight to the point, and got me out the door in under 15 mins. Service was done in good amount of time and vehicle was left cleanly. Will be coming back for future services. More

Wry courthouse Mr titan , good feelings nice service and satisfying tech . Cleaning could be better satisfying tech . Cleaning could be better More