Audi West Covina - Service Center

The service advisor gave very poor service. The dealership does not have enough service advisors Had to wait 7 hours for 3 tire replacement and oil change The dealership does not have enough service advisors Had to wait 7 hours for 3 tire replacement and oil change More

Poor customer service. Service advisor had zero communication through the chat. Technician Performed an alignment on my 2023 vehicle with 8k miles. I noticed they were havi Service advisor had zero communication through the chat. Technician Performed an alignment on my 2023 vehicle with 8k miles. I noticed they were having a hard time as they kept driving the vehicle out of the service bay and back onto the alignment rack. I requested an update from the advisor after 3 hours and he was denying that the techs performed multiple alignments and that it just takes long. Not trustworthy and the alignment feels not right. I will have to take my car back and pay for another alignment at fletcher jones. More

Very courteous staff and pleasent Experience. We were provided a Lyft ride to breakfast to wait for the car service. Although it took long, it didn’t feel Like it. We were provided a Lyft ride to breakfast to wait for the car service. Although it took long, it didn’t feel Like it. More

Sercive on time as promise. They call when is ready to be pick up. The car was washed They call when is ready to be pick up. The car was washed More

The service took longer then expected and when my car was returned, it was washed on one side only. When I told the service manager, he didn't know what to say... returned, it was washed on one side only. When I told the service manager, he didn't know what to say... More

A lot has changed in the service since I brought my car in the last time. And I just got off the phone, leaving a message about a service that was I told that was performed that didn’t happened. I’m very d in the last time. And I just got off the phone, leaving a message about a service that was I told that was performed that didn’t happened. I’m very disappointed in the service department’s performance of how they care for my vehicle. Basically I spent $1300 for a pull and filter change I hope, because the tire rotation didn’t happened. I have specific tire on my car I know that never was rotated. But I was charged for it none the less. So this will be my last time coming in for service at that location. I understand their been some staff changes, but quality shouldn’t diminished. More

West Covina Audi has good services Service team works professionally Easy to make an appointment professionally Easy to make an appointment More

nicely and on time service. I would recommend my friends come to this place for service next time I would recommend my friends come to this place for service next time More

I made an appointment that’s why when I arrived they helped me right away. Great services. helped me right away. Great services. More

It was good that the warranty covered ever At first communication was slow coming , but once they new the problem it was Good .It took over a week to get a courtesy car and I had to rent a car at my communication was slow coming , but once they new the problem it was Good .It took over a week to get a courtesy car and I had to rent a car at my Own expense . Other then that is was all good. More