Audi West Covina - Service Center

Titan was nice, efficient, and thorough. Made the routine service and recall an easy experience. Made the routine service and recall an easy experience. More

The service agent Titan Hsieh was extremely helpful and professional. I will give him the highest rating. professional. I will give him the highest rating. More

This is our third car from this dealership. Service is always great. No complaints from us. Service is always great. No complaints from us. More

Service did a good job replacing the broken rearview mirror that was not initially noticed when I bought the car but there was poor communication. I was told a particular person would be handling my ser mirror that was not initially noticed when I bought the car but there was poor communication. I was told a particular person would be handling my service but I wasn't approached and needed to ask. It turned out the service manager was handling it, which was great but again, it was not communicated. I had a couple a questions after the service but the manager wasn't sure and had to get a service technician to answer them for me. Paperwork went smoothly although I had to wait awhile before getting my car even though the service had been completed. More

Audi West Covina always takes care of me. David is always updating me with my car and I can’t thank him enough for his awesome job. Everyone is so helpful! Thank you Audi West Covina 👏 David is always updating me with my car and I can’t thank him enough for his awesome job. Everyone is so helpful! Thank you Audi West Covina 👏 More

There seems to be some changes but it seems in a positive way. Dropped off in the morning and was done at the time service advisor estimated it to be. way. Dropped off in the morning and was done at the time service advisor estimated it to be. More

Titan was awesome and kept me updated every step of the way. I made me proud to drive an Audi. way. I made me proud to drive an Audi. More

Good service consultant, good quality and professional . Thank you for Titan Hsieh and all guys !! Thank you for Titan Hsieh and all guys !! More

The service advisor gave very poor service. The dealership does not have enough service advisors Had to wait 7 hours for 3 tire replacement and oil change The dealership does not have enough service advisors Had to wait 7 hours for 3 tire replacement and oil change More

Poor customer service. Service advisor had zero communication through the chat. Technician Performed an alignment on my 2023 vehicle with 8k miles. I noticed they were havi Service advisor had zero communication through the chat. Technician Performed an alignment on my 2023 vehicle with 8k miles. I noticed they were having a hard time as they kept driving the vehicle out of the service bay and back onto the alignment rack. I requested an update from the advisor after 3 hours and he was denying that the techs performed multiple alignments and that it just takes long. Not trustworthy and the alignment feels not right. I will have to take my car back and pay for another alignment at fletcher jones. More