Audi West Covina

Javier salcido is very attentive and helpful ,I went there on a Saturday and he made an appt for me to come on Monday 8am ,I was there before 8 and he attended to me right away and get me a Lyft ride t there on a Saturday and he made an appt for me to come on Monday 8am ,I was there before 8 and he attended to me right away and get me a Lyft ride to go back to work . He always have that smile that make.customers comfortable and at ease. Charles Cha is always my go to guy as my Uncle told me to. My uncle passed away recently ,but when I have a car issue or questions, I can always count on Charles like a family Audi West covina has a great service crew that always provide excellent service .Thank you More

It's a very pleasant visit. I am very satify with the help I needed. I am very satify with the help I needed. More

All went well, but the waiting area needs upgrading. No wifi access, no outlets to plug in technology. Need tables to work on while waiting. No wifi access, no outlets to plug in technology. Need tables to work on while waiting. More

Dave was the one that helped us with our purchase. He is a very professional and great guy. We bought an Audi Q3, and he made the process very easy and hassle free. We will be back to him for our nex He is a very professional and great guy. We bought an Audi Q3, and he made the process very easy and hassle free. We will be back to him for our next car purchase. More

As always Alexis and your service people took care of my car's needs. I had a 7:30am appointment and surprisingly was done as promised. The only negative is that you don't have recliners in the waiting car's needs. I had a 7:30am appointment and surprisingly was done as promised. The only negative is that you don't have recliners in the waiting room!!! More

Very friendly staff. Each person was helpful I appreciated the loaner so I didn’t have to wait Each person was helpful I appreciated the loaner so I didn’t have to wait More

I have had my car in the shop for service several times and the same issues continue to be a problem. In my opinion it is the main computer that has an issue, and they always say the same thing "we were n and the same issues continue to be a problem. In my opinion it is the main computer that has an issue, and they always say the same thing "we were not able to recreate the issue"? I have supplied them videos, but they still cannot fix it. it is not a constant issue, but it is reoccurring, they have not tried hard enough to find the issue in my opinion. More

Quick appointment to service time . The crew quickly changed the oil and washed the car. The crew quickly changed the oil and washed the car. More

Best, nice, good job,friendly, quickly worker especially Stefany VERGARA, specialist, cars are high category, Stefany VERGARA, specialist, cars are high category, More

No solution for the issue present. I appreciate the work they did but it ended up being a 9 day duration without a proper diagnosis. I was informed that my front tire needs replacement I appreciate the work they did but it ended up being a 9 day duration without a proper diagnosis. I was informed that my front tire needs replacement, these tires are rated for 40,000+ mileage and all service has been done at this dealership. After my research (since direct answers weren’t given) the leading cause of premature wearing is failure to rotate the tires, again I echo, this is the only location to service the vehicle and it seems a rotation was not done, probably ever. This negligence will cost a decent amount of money on my end and the additional warranty purchased will no longer cover the replacement. I am beyond disappointed with the service rendered and will be taking my business to a different location and be advising others to do the same. From sales to service, customer satisfaction seems to be low on the priorities for this dealership as I have encountered nothing but issues with this place. More