Audi West Covina

Great sales department. Trustworthy service department. Big shoutout and thank you to Malik for helping me out with my lease-to-purchase. Thank you very much! Trustworthy service department. Big shoutout and thank you to Malik for helping me out with my lease-to-purchase. Thank you very much! More

Courteous and honest. Easy to communicate, and willing to understand and meet customer’s needs. Easy to communicate, and willing to understand and meet customer’s needs. More

There are a few key employees that are outstanding, and there are other employees that I would never recommend to represent Audi. I have already written a letter to the general manager and highlighted the there are other employees that I would never recommend to represent Audi. I have already written a letter to the general manager and highlighted the performances of the employees that need help in growing there skills of integrity and Customer Service More

My service department representative maintained in contact with me throughout the time my vehicle was in the shop. Great commutation regarding updates. contact with me throughout the time my vehicle was in the shop. Great commutation regarding updates. More

Ken Phan the car salesman was friendly and professional. He could have told us about the car key being broken and didn’t come in a pair until we signed. 💯 old school car dealership style, I worked at many He could have told us about the car key being broken and didn’t come in a pair until we signed. 💯 old school car dealership style, I worked at many I know the drill. These guys take it to another level. Few words to explain their comportment: disgust, annoyance, arrogance, and indignation. The finance manager was so arrogant and dismissive for no reason. The deal was easy and simple it took less than two hours. They tried to sneak in upsells and were unsuccessful maybe that’s what upset them. Ken Phan, the car salesman, was friendly and professional, but he didn’t mention the broken car key or the fact that it didn’t come in a pair until after we signed—classic old-school dealership tactics. Having worked at several dealerships myself, I know the drill, but this experience was on another level. The staff’s attitude can be summed up in a few words: disgust, annoyance, arrogance, and indignation. The finance manager, in particular, was arrogant and dismissive for no reason. Although the deal was quick and simple, taking less than two hours, they tried to sneak in upsells but were unsuccessful—maybe that’s what upset them. They seemed to assume that since the car was a great deal, I should just do whatever they said. After lowballing me, they reluctantly knocked off $300 to fix a dent, but that amount ended up going toward new keys, and I still have to pay for the dent myself. As they say, the house always wins. More

Great service great people to work with make customer very happy they do their best to make sure u are Happy very happy they do their best to make sure u are Happy More

Service adviser Titan very helpful and knowledge on my car and help me resolve the issue car and help me resolve the issue More

Javier did a great job answering my questions and returning my calls - and keeping me updated while my car was in service. He made the insurance claim easy and was so prompt helping me get a ride returning my calls - and keeping me updated while my car was in service. He made the insurance claim easy and was so prompt helping me get a ride and set up the loaner that I was able to get back to work in less than an hour. He did as he said - and I got my car back like new. Thank you More

Service adviser Titan The service was very good and he was very patient in explaining to me. I will still ask him for help next time. was very patient in explaining to me. I will still ask him for help next time. More

Service persons has quick response in service. Advisor are very friendly and knowledgeable for car maintenance. Advisor are very friendly and knowledgeable for car maintenance. More