Audi West Covina

Charles Cha was great would not trust my Audi with anyone else great service always else great service always More

I’ll start by saying that Nemer Sarriedine (general manager), Tony Kang (sales manager), and Jarvis Godinez-Aviles (sales specialist) are about as incompetent, rude, and unprofessional as they come. St manager), Tony Kang (sales manager), and Jarvis Godinez-Aviles (sales specialist) are about as incompetent, rude, and unprofessional as they come. Steer clear of this shady shady dealership. Audi corporate and the BBB will be hearing from me on this issue. I had the most horrendous experience from beginning to end. I’ll try and paraphrase this for the sake of brevity but bear with me and understand I don’t write reviews like this lightly. We live in Washington State. Found a vehicle at Audi West Covina that we wanted to purchase, negotiated the deal remotely, and made a deposit on the vehicle to secure the purchase. We bought plane tickets from our home state to LAX, took an Uber over an hour to get to their location, walk in, and these guys had sold the car 30 minutes prior to us arriving. Mind you we had spoken to the sales person (Jarvis) the second we landed in LA, and every day for 5 days prior, confirming our plans and exactly when we would be there to pick up the car. Needless to say I was dumbfounded and extremely angry when I showed up and the car was gone. Tony Kang (the sales manager) blamed our sales person (Jarvis Godinez-Aviles) and called him, and I quote, “a xxxxing moron” in front of us us and the rest of the sales floor. This comment alone showed me the level of professionalism they operate at. I told them I was not leaving until they fixed the situation. After haggling over price on a similar car I finally got the general manager’s number and called him directly. Long story short we ended up paying over $3k more than we had anticipated for a very similar car. I was not happy with the sale in any way, but was not leaving without a car as we had to get it back to Washington state. Even after their monumental screw up they were trying to screw me on the sale of this different vehicle. I only got them to a reasonable price on the new vehicle until I demanded to speak to the General Manager. Anyhow, we make the sale on the other vehicle and get back home the car. Then the story gets even worse, if you can imagine. While they were cleaning the car they forgot to put the floor mats back in the trunk and we unfortunately didn’t realize this until we got the car home. No biggie I thought. They’ll just ship them to us. I called 7 times over two weeks (not an exaggeration) and spoke with multiple sales people…. and finally got someone to return my call to “handle” it. They said they would ship the floor mats and asked if we wanted the stock cloth floor mats that come with every Audi A4, and we said yes. The caveat was that the mats were out of stock and couldn’t ship for a month. I kindly agreed and said we’d wait. One week later aftermarket rubber mats come in the mail. I again am dumbfounded and annoyed. I called another 3-5 times to “try” and get someone to send the correct ones. I finally spoke with Nemer Sarriedine (their General Manager) and when I asked him to send the correct mats he immediately got angry and said (and this I couldn’t believe this) “we’ve gone above and beyond for you. If you don’t want the mats we sent then you can throw them away. I will not send you the the correct mats and I will not take your calls anymore.” My next step is a complaint with Audi corporate, and I’ve already filed a complaint with the BBB. More

My wife and I were in the market for a new car - we also have full-time jobs and young kids home, so spending hour after hour at a dealership sitting through the entire negotiation and financing process is have full-time jobs and young kids home, so spending hour after hour at a dealership sitting through the entire negotiation and financing process is just not an option for us. I reached out to the dealership online regarding a specific car I had my eye on, and Walid Elhakim was super helpful and flexible with us, taking care of nearly the entire sales process by phone and text. When we arrived at the dealership that evening, he had the car of our choice out front ready for a test drive. We agreed it was the one for us, and he introduced us to the gentleman in financing (I can't recall his name, unfortunately) who already had exactly the numbers we had negotiated over the phone with Walid ready to go. A quick print and sign process later, and we were on the road with our new car less than an hour after our arrival! Amazinging helpful and flexible service... will definitely be coming here the next time we're in the market for a new car. More

The absolute worst. I reserved a car and we agreed to a price. I have written confirmation. They tried to sneak $4k onto the price at the end and wouldn’t budge even whe I reserved a car and we agreed to a price. I have written confirmation. They tried to sneak $4k onto the price at the end and wouldn’t budge even when I showed them the correspondence. More

Besides not buying Bitcoin at an earlier time, leasing an Audi was my biggest mistake. The oxygen sensor broke after TWO friggen months of getting this brand new Audi, 3 months after getting that replaced, t Audi was my biggest mistake. The oxygen sensor broke after TWO friggen months of getting this brand new Audi, 3 months after getting that replaced, the oxygen sensor broke again. Ok… maybe I just had some bad luck with the o2 sensors. A month or so later, the passanger side vent only produced cold air when you turn on the heater, I guess this was Audi’s special way of saying.. freeze your xxx off. In the same month, the display monitor totally shuts off and was unable to turned back on when I was using the navigation system. I had to park somewhere to figure out what was going on with this piece of junk. Luckily, all it took was for me to turn the car off, and turn it back on. But how inconvenient for us while on a road trip. Their parking sensor is the dumbest system yet, when I back into the garage, the auto breaking system sometime will suddenly engage and stop the car, I guess because it does not want you run over it's own shadow..? Never have I had any issues like this with Mercedes. The best part is having to deal with the dealership, which I can see now that Audi equals a crappy car, so obviously crappy customer service, or let me charge you for all my services. They wanted to charge me additional $3,000 to pay off my vehicle which I leased from them. 🤨 They said it was for the “filing process”, save yourself the 3k and do it yourself. The only thing you have to do is go to your Audi portal, request to buy out your lease. (Don’t do it over the phone, they said it will take 72 hrs to get the documents. It’s instant when you do it in the portal). Filled out three forms and mail it in with your payoff amount, minus the 3k they wanted to charge you. I guess they thought they were delivering my documents by private jet or something. SO DO NOT LET THEM RIP YOU OFF. You’re better off selling your leased vehicle to Carvana or Carmax and making money then returning it back to them while they try and make more money off of you. Thank me later 😘 More

Dealer stated car was CPO with no scratches or flaws. I have two estimates for $14k in repairs to the car. Do no use them! have two estimates for $14k in repairs to the car. Do no use them! More

I went in with the expectation to test drive the A4 as I'm in the market for a car. As is customary when you go in and express interest, some numbers were shown to me. I was not interested as the initial I'm in the market for a car. As is customary when you go in and express interest, some numbers were shown to me. I was not interested as the initial price I was offered was $10K over the MSRP. I explained that I've had my fair share of sitting in the office of a dealership, and I want to respect both party's time. Text or email me if you are able to offer a more captivating price. I got texts the next day. After some back and forth, I was promised the car I test drove at the price I want. I was very pleased, and agreed to go into the dealership that same day. Mind you, I actually had to put off work and drive in 1-hour traffic because I thought I made a deal. I even asked a friend to come with so someone I trust can drive my other car back. Get to the dealership, and I was told the car is in the process of being detailed while we get the paperwork done. Nice. Enter the dealership office, and I get the first red flag: there was a woman trying to purchase the same car. I thought when we agreed on the phone that I'm getting the car I want at the price I want and that I'm coming in to fill out paper work, the car should be removed from other buyers' consideration. Because we agreed on it. My salesman Charlie said he's on my side and wanted to get me my car, so basically if we submit the paperwork before my competitor, we're fine. Sounds sketchy already, but the price was pretty good. I took it as my salesman making us feel the urgency and how big of a deal we're getting by tying that story in, so I pushed on, despite already feeling disrespected by the lack of commitment. We spend a little over an hour completing the paperwork, and I was pleased by how quickly things were progressing. I was finally told to wait for my car as it's almost done being detailed and the fuel just needs to be topped off. The car that drove out to be fueled was not my car, it was a base model that was far from what I paid for. My nightmare began when that was communicated to the team. Everything had to be reversed. They sold me the wrong car. Despite confirming multiple times on the phone, getting a picture of the pricing with the MSRP of the car I wanted sent to me, this disaster was chalked up to miscommunication. I don't care? I upheld my side of the bargain. You give me the car I want for the price I want, and I come in same day to seal the deal. Actually, we literally did seal the deal. Paperwork signed, money wired over, everything was done, but I drove home with no car tonight. I took off work, I wasted my time, my friend's time, sat in traffic and wasted gas, I got my credit checked and therefore will suffer a lowered credit score, all for nothing, despite literally confirming the deal on the car. My recommendation is, if you respect yourself, choose another dealership. More

I dealt with Xiomy over a period of time while purchasing a car and she was unbelievably beyond professional, courteous, understanding, and mostly being patient with me during me car buyimg process. I overw a car and she was unbelievably beyond professional, courteous, understanding, and mostly being patient with me during me car buyimg process. I overwhelmingly strongly recommend seeing her before you buy a car. She is also backed up by a fantastic management team and dealership to support her efforts which truly were in the best interest of me the customer. Thank you so much all! More

Top notch Service center.Their goal is to get your car Top notch Service center. Their goal is to get your car working fast and without taking your last dime. Mike in Service is honest and up front. West Top notch Service center. Their goal is to get your car working fast and without taking your last dime. Mike in Service is honest and up front. West Covina Audi is THE place to take your Audi to -- no matter WHERE you bought it. This is a dealer that believes in service respect the old fashioned way,, you earn the respect. I know what I am talking about. A Pilot with more than 13000 hours,, I trust my service to West Covina Audi. Questions ? email me . lanemcnally@gmail.com Thank you Mike S and Crew !! More

Stay away from this shady dealer. They lie and deceive! Do NOT trust them! They smile to your face and add "options" to your contract you did not ask for and they don't tell you they added them. Worse, in Do NOT trust them! They smile to your face and add "options" to your contract you did not ask for and they don't tell you they added them. Worse, in my case they added over $1100 of stuff to my contract I did not want, need, or ask for and then DID NOT even provide them! "Audi Theft Protection" is supposed to come with special stickers on each window according to Audi USA. My Q5 has no stickers. "Appearance Protection" isn't even listed on Audi's site, which makes me think this is a fraudulent charge since I was provided no evidence or documentation from the dealer about this $895 option they added to my contact (again, without telling me). Need more reasons to stay way from Audi West Covina? I purchased a certified pre-owned Q5 from them that was signed off on by one of their technicians thereby indicating everything was perfect and that my Q5 met all of Audi's more than 300 checks. This was NOT true. AT LEAST 3 of the approved checks were not valid (which makes me doubt all the rest). 1. The paperwork said the car had two keys. It only had one. 2. It also said the car had not been modified. My Q5 had illegal window tint that had to be removed to be street legal. 3. The paperwork also said the rear window shade was in good working order. It was not and had to be replaced. I've sent an email and left voicemails with this dealer and no one has responded (not surprising given how unscrupulous their business practices are). They even failed to respond to the Better Business Bureau (be sure to read what is posted by lots of other folks about Audi West Covina on the BBB site). Again, I highly recommend you stay away from Audi West Covina. There are much better Audi dealerships nearby that won't mistreat their customers. More