Audi West Chester

Repeatedly damaged my car! This is a PSA. If you value your time, money, and your vehicle, DO NOT let this dealership touch it! I apologize for the length of this revi This is a PSA. If you value your time, money, and your vehicle, DO NOT let this dealership touch it! I apologize for the length of this review, but this company has done A LOT to deserve this rating. Let me just summarize by saying: 3 times this service department has touched my brand new car, and 3 times they have damaged it. I am a hard working blue collar american, and this S5 that I purchased is the first new vehicle that I have ever owned. I did not make this buying decision lightly, I did a lot of research into what brand to buy and what dealership to purchase from. I wish i would have had this warning before buying from Audi of West Chester. I had the intention of buying this car and babying it, keeping it parked covered in the garage for many, many years, but after all that has happened I can barely stand to look at it. Let me start by saying that the sales team at the dealership was fantastic. That being said, unfortunately, every new car has to go through the shop before it is sold, and I am thoroughly convinced that there is not a single person in this service department who cares about the well being of your vehicle. Unfortunately, when I picked my new car up, I decided to trust the dealership and did not look the car over as thoroughly as I should have. 3 weeks after the sale, as I was washing the car for the first time, I found the damage the dealership's shop had done to my vehicle. Up under the body moldings on all 4 corners of the car, the rocker panels were crushed and paint was missing. Almost 10 years of my blue collar work experience included being a technician at a Toyota dealership, and I could immediately tell that a carelessly placed lift had caused this damage. At this point, I wasn't too upset. I understand that mistakes happen, and I contacted the dealership about having repairs made. The dealership was willing to take the car and make repairs to it. I dropped it off and picked up a rental, assuming they would fix it in house, or maybe next door at Brandywine Coach Works who have a great reputation. I was informed they would actually be taking the car to King of Prussia for repairs. This was the first time I started to feel uneasy. I don't like anyone else driving my car, not even my husband. If anyone is going to wear out my clutch it's going to me me! :) The next day I called the dealer and told them I would prefer to pick the car up directly from the body shop, as I did not want 50 miles put on the car by someone else (my first new car only had about 350 miles on it at this point!). The service writer I spoke with gave me a HUGE attitude at this request, I'm still not sure why. But I found out at this time that the car had actually been taken to Finish Line Auto body in Prospect Park, a long way from King of Prussia. I went to Prospect Park to pick up the car, and the first thing I saw was new damage to the right front rim where someone had clearly ran it into a curb. The body shop checked their photos and confirmed the damage had been there when the car was dropped off. Twice now the dealership had touched my car, and twice they had damaged it. Upon further inspection of the car, the body work that had been done was TERRIBLE. There was dirt in the paint from the front of the car to the back, the paint lines were uneven, there was overspray in the door jambs, I could see all of the places they had pried my body moldings, and the moldings were not sticking properly. A 3 year old could have done a better job in my back yard. I contacted the service manager after this, and he offered to send someone to replace the damaged rim, and to flat bed the car back to the body shop to try again with the body work. I requested to have a body shop that knew how to do body work do the job this time, but he insisted on taking it back to Finish Line. So they sent a kid to my house to replace the damaged rim. We'll refer to him as "the human torque stick". He had no idea what my rim was supposed to be torqued to (80-120 ft/lbs he told me), and did not even bring a torque stick to properly install the rim, insisting that he had "replaced 2-300 wheels on the side of the road, and knows what the proper torque feels like". Well, the correct torque for my rims is about 90 lb/ft, and he had them torqued over 200. In either case, I noticed before he left that the "new" rim had damage to it as well, which was not acceptable. They came a couple of days later with the flat bed to try the body repairs again, and replace the rim the second time. They had the car about a week this time. When the flatbed driver brought the car back to me after these repairs, the first thing I noticed was the shiny new ding on the drivers door! Someone had carelessly opened my door into something. The paint job itself does look much better after the second attempt, however, the pry marks are still there on my body moldings, they still are not sticking correctly, and there are new scratches in the clear coat on the passenger side. At this point I am just in disbelief. I don't understand how anyone can be this incompetent. There is a complete lack of caring for customer's property at this dealership, and they clearly only employ hacks in the service department. I did finally take the car to a real body shop for an estimate on proper repairs to the car, and was able to get the GM to agree to cover the cost of these repairs. However, he was not willing to give a penny more than that estimate. I will be left with the scratches on the passenger side which were not included, a loss of almost 2 months of my time dealing with these people, boatloads of stress and aggravation, lost shifts at work worth quite a bit of money, all of the time spent without the car while still making payments on it, etc, etc. At this point the car barely has 500 miles on it! I did try contacting Audi of America to help me with this mess, they informed me that they only care about manufacturer defects, and all they will do if a dealership damages your vehicle is recommend to the dealer the action they should take. This dealership has absolutely no care for the value of it's customer's time or convenience. Do yourself a favor, also tell all of your friends, and take your car ANYWHERE but here. Or better yet, BMW is talking about making their M series AWD. I'm sure they treat their customers with much more respect than this Audi dealer - I think anyone would! If you're actually still reading at this point, thanks for hanging in! Please feel free to PM me, I have pictures and records of everything that has happened. Unfortunately nothing I have written here is even slightly exaggerated. Anyway, I hope this rant helps at least someone out there! Thanks for reading. Melissa More

Excellent facilities and customer report I wanted to take a minute out of my day and give the Audi West Chester a quick positive review. Being in the market for a 2-door coupe, I entered a ta I wanted to take a minute out of my day and give the Audi West Chester a quick positive review. Being in the market for a 2-door coupe, I entered a tad skeptical of the A5 but left with a very positive experience. This was in large part due to the interactions with Rich; he was straightforward and knowledgable, and not pushy in the least. After a morning at this dealership, if a good deal on an A5 arises, I would be more than happy to purchase/lease through Audi West Chester and Rich. More

Great Experience at Audi West Chester Just purchased my first Audi at the beautiful new West Chester dealership. Jack Jester was a pleasure to work with, was responsive, attentive, and fo Just purchased my first Audi at the beautiful new West Chester dealership. Jack Jester was a pleasure to work with, was responsive, attentive, and focused on finding exactly what I wanted quickly. Josh Lupo even made financing painless. And Kegon Hinds delivered a best-in-class service experience, ensuring my Q3 was just right before I left the dealership. Overall, a wonderful buying experience. Already looking forward to the next deal at Audi West Chester! More

Great experience! My husband and I bought 2 new Audis from Audi West Chester in the last month and our experience was outstanding. We worked with Rich Lawlor. Often m My husband and I bought 2 new Audis from Audi West Chester in the last month and our experience was outstanding. We worked with Rich Lawlor. Often my husband knows more about the cars than the salespeople but that was not the case with Rich. He knew his stuff and if he didn't know he would say so and find out. He went above any beyond to be sure we were comfortable and happy with our purchases. More

Great Team The Audi WC team, and specifically Jack Jester, were very knowledgable and helpful and really seemed to be focused on helping me find the right car fo The Audi WC team, and specifically Jack Jester, were very knowledgable and helpful and really seemed to be focused on helping me find the right car for my needs. More

Transition from owning an A6 to leasing an A4 Beautiful new building and outstanding service. AUDI now combines highest quality cars with highest quality service and facilities. The sale represent Beautiful new building and outstanding service. AUDI now combines highest quality cars with highest quality service and facilities. The sale representative did an awesome job making it a great experience. I can only drive AUDIs. More

New Purchase At Audi West Chaster What a great experience! Audi West Chester just opened a beautiful building and have stocked it with a team that treats customers right. I recently pu What a great experience! Audi West Chester just opened a beautiful building and have stocked it with a team that treats customers right. I recently purchased a new Audi from Rich Lawlor at Audi West Chester and really enjoyed the whole process. I have known Rich for years, having purchased another car from him in 2013, and he worked hard to give us a great trade on our ever faulty Mercedes-Benz. Rich assessed our needs, budget, and encouraged us to buy the right car, not a car that exceeded our budget or needs. Rich gave us honest recommendations in our favor and did not upsell us into something more expensive. We negotiated a great, honest deal with Rich Lawlor and Lori Van Sickle amicably and fairly. Car buying should be a fun and easy experience, right? More