Audi West Chester

Absolutely Terrible Experience The Audi dealership closest to me didn't have what I wanted, so I traveled up to West Chester, about 25 minutes from Wilmington, to check out a car I The Audi dealership closest to me didn't have what I wanted, so I traveled up to West Chester, about 25 minutes from Wilmington, to check out a car I saw online. I gave Roland a call a few hours before and he met me when I arrived. He seemed alright and took me for a test drive, I liked the car and said I'd be back the next day to buy it. Arrive the next day with my mother who's purchasing the car and he walks up to meet me and just says we sold the car this morning. Fine, I get it, I didn't put any money down or reserve the car, fair enough. What made me feel uncomfortable was his overall attitude, to me the next step would be to invite us into his office to see if he could find something at another dealership that matched what I wanted. I do not think this should be on the customer to make that next step, but I asked if he could do that and he said sure. So we find a car at another dealership in PA, he prints the information out and says he'll make a call Monday to have them bring it down and I can come in later that week, Great. So Monday I call him and he doesn't know what I'm talking about. I remind him who I am and what we talked about Saturday and he goes oh yeah, I'm busy today I'll call you later this week. So Wednesday my Mother calls and speaks with him, he doesn't have a clue what she's talking about. When she reminds him who we are and what we spoke about Saturday he says we're working on it, are you working on the numbers on your end. What numbers? We were paying for the car in cash, and there wasn't even a set price for the car because it was in the middle of it's certification process. But whatever, I wanted the car, so he agrees to call back sometime that week. He did not. Nor the next week. I called him four times the next Friday, he never returned my call. I find that incredibly rude and unprofessional. When I called the dealership with the car to see if he had even tried to have it brought down, they assured me the car was still there (Two weeks later at this point) and was not going anywhere. So I drove to the Audi dealership in Devon, PA, a good hour and a half drive from my house, and purchased my new Audi there since Roland clearly did not want our business. I recommend the Audi Devon dealership to anyone who is considering going to see Roland for a CPO Audi. Audi Devon is a family ownded dealership and were incredibly helpful and kind, the exact opposite of Mr. Shwagerl. For the kind of money you're spending on an Audi, and they are worth it don't get me wrong, you should get the kind of service I received at Audi Devon. More

Beautiful dealership, The latest,greatest. MJ was my sales person. Very professional, and knowledgeable, always smiling. All was well at delivery. Everyone at dealership polite, friendly & help MJ was my sales person. Very professional, and knowledgeable, always smiling. All was well at delivery. Everyone at dealership polite, friendly & helpful, Highly recommend Dealership! More

Purchase of New Audi I had the privilege of working with Lori Von Sickle and Kalyn Gilinger at Audi of West Chester. They are wonderful and sincere people who are extremel I had the privilege of working with Lori Von Sickle and Kalyn Gilinger at Audi of West Chester. They are wonderful and sincere people who are extremely knowledgeable, friendly and professional. From the moment I arrived, I was welcomed and immediately knew I would be purchasing my Audi from this wonderful team. My delivery was seamless and follow up has been tremendous. All future purchases will be made at Audi of West Chester with Lori and Kalyn. I have already recommended friends and colleagues to make their next purchase with this great team. In addition, I love my new Audi A3! More

review of past review After what we thought was an issue turned out to a misunderstanding with customer reprehensive at the front desk. The front desk receptionist was wor After what we thought was an issue turned out to a misunderstanding with customer reprehensive at the front desk. The front desk receptionist was working on an issue with a customer and apologized and explained the situation after our first review. The management went above and beyond to clarify the situation. We both will continue to have a long Audi relationship with West Chester Audi for the years to come. Thank you Rick Martinez and Lori Van Sickle. More

Most pleasant leasing experience ever! If you're in the market for an Audi, you should definitely call Kalyn at West Chester Audi. While other dealers wanted to sell me only cars on their If you're in the market for an Audi, you should definitely call Kalyn at West Chester Audi. While other dealers wanted to sell me only cars on their lot, Kalyn searched and located one that fit my needs and budget. Even after we agreed on a car and terms, she located another with several additional options and leased it to me at the same price. She was very prompt, thorough and professional with my test drive and when my car arrived at the dealership, she agreed to deliver it to me in Bethlehem. We arranged an appointment convenient to my wife and I and we signed all papers at my kitchen table. She explained the car to my wife and I in great detail in my driveway, set the garage door opener, radio stations and bluetooth contacts, etc. She spent over an hour and a half with us and followed up the next day via e-mail on another question. After numerous auto transactions, this was by far the most pleasant and convenient. I'm very pleased with my Audi and highly recommend Kalyn and West Chester Audi. More

Meredith is amazing I had a wonderful experience at West Chester Audi. Meredith (MJ) sold us our Q5 in 2015. She was extremely attentive, helpful and proactive. I came ba I had a wonderful experience at West Chester Audi. Meredith (MJ) sold us our Q5 in 2015. She was extremely attentive, helpful and proactive. I came back to see her at the West Chester dealership today and she was incredibly helpful. After the work was completed on the car she suggested that I her Zxylon treatment to keep the tree sap that she saw on the car from adhering to the paint. We have been fighting with tree sap for months. MJ's attentiveness to our car was very helpful in getting us a very needed service. More

Happy customer! After being highly dissatisfied with Audi Wilmington, I came here and fell in love with the dealership and it's employees. I have been working to Mere After being highly dissatisfied with Audi Wilmington, I came here and fell in love with the dealership and it's employees. I have been working to Meredith Alex (MJ) and she's the best! Very knowledgeable, calm, no rush environment, great selection, clean establishment, and better pricing. MJ has been very understanding with me taking out my first lease and the process has been great. I will be taking my A6 home soon and couldn't be happier with everything. Thank you Audi West Chester! More

Receptionist turned away business Sales perfect. Rick Martinez. Totally attacked by General Manager as not happy as receptionist ignored visit today. General manager said his video Sales perfect. Rick Martinez. Totally attacked by General Manager as not happy as receptionist ignored visit today. General manager said his video surveillance by a few seconds proved wrong. We just bought Q5 a few weeks ago and will leave this dealership. We live around the corner. More

Good service overall and patient I got an CPO used Audi from West Chester, although little issues popped for the first month, the dealership always show understandings, and responded I got an CPO used Audi from West Chester, although little issues popped for the first month, the dealership always show understandings, and responded quickly and efficient on services calls. More