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Audi West Chester

West Chester, PA

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77 Reviews

1421 Wilmington Pike

West Chester, PA

19382

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Showing 77 reviews

August 02, 2017

Awful delivery experience Had an appointment for 1 pm, was not seen until 1:45. Finance guy was relentless trying to sell me extra services. Got bitter and said I was foo More

by lumpoire
Customer Service
Recommend Dealer
No
Employees Worked With
Tarik Shapli
Aug 16, 2017 -

Audi West Chester responded

Hello, We are very sorry that you did not have a positive delivery experience with us, obviously it's always our goal to meet or exceed customer expectations in every part of the ownership experience. As you noted, things were very busy on the day of your delivery. We certainly do our best to work with every customer at the time they arrive, but unfortunately there were some occurrences earlier in the day that resulted in the two Finance Managers falling a few minutes behind the planned daily workflow. In combination with the fact that you arrived significantly early for your appointment (which we realize is usually a good thing!), w're aware that you had to spend some time waiting to begin the finance process. We sincerely apologize that issues beyond your control resulted in our afternoon deliveries running about 30 minutes behind schedule. Sorry that, despite our best efforts to the contrary, this became visible to you. It is always our goal to prevent any sort of "behind the scenes" issue from becoming visible to our customers, and it seems that we failed in this case. With regard to your experience in the Finance Office, we again apologize that it was not positive for you. It is not only the job of the Finance Manager to present every available option that may bring value to our customers, it is also their responsibility to maintain our dealership's compliance with a number of FTC, banking, finance, state and federal regulations. A significant portion of current compliance guidelines centers around the fact that every customer should be offered the same options, and that every dealer must be able to demonstrate whether a customer accepted or declined each available option. We, as most dealers, have found that the most effective and accurate manner in which to do this is to offer each available option individually to each customer, and obtain a written (or digital) "Yes" or "No" for each individual offering. Additionally, many of our customers end up finding a benefit somewhere that wasn't expected once each option is properly reviewed. We apologize that this process did not meet your expectations. We try very hard to provide a consistent and positive experience to each one of our customers, and we're very sorry that we weren't able to include you in our family of people who found the experience to be positive. Please feel free to continue providing feedback throughout your ownership experience. We always look forward to hearing from our customers!

July 31, 2017

Quick, easy, friendly folks! I purchased a Certified Pre-Owned 2017 Audi A4 this past weekend. Leo, my salesperson, and the entire West Chester Audi team could not have been frie More

by gray_grammercy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Seijo, Leonardo Nicastro
Aug 09, 2017 -

Audi West Chester responded

Your satisfaction is always our priority! Thank you so much for your loyalty, and for your business.

July 09, 2017

Outstanding! Freddy was our salesman and not only provided us outstanding service, he recommended the perfect Q3 for us! Due to the holiday we had a slight misunde More

by Pat Fossler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarik Shapli, Freddy Portillo
Aug 09, 2017 -

Audi West Chester responded

We strive to give you the best possible experience. We hope you love your Q3!

June 10, 2017

Excellent buying experience & great car Browsing for & buying a new car can be a daunting task as a young person, especially a woman, and I can confidently say that I had an excellent buying More

by zbrown93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Mwaniki
Aug 09, 2017 -

Audi West Chester responded

We're thrilled that you enjoyed your experience at Audi West Chester! Thanks so much for the great feedback.

March 04, 2017

Basic Service While I only came in to have basic interval service performed on my S5, I wanted to make note that the process could not have been more smooth. Getti More

by MMH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aidan Miller
May 12, 2017 -

Audi West Chester responded

We're so happy to hear this, thank you!

February 12, 2017

Excellent Pre-owned Purchase Experience Len Nicastro is a true professional. Submitted our on line inquiry regarding a preowned vehicle and Len was prompt with return communications and cou More

by Mundie123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Campbell, Leonardo Nicastro
Feb 22, 2017 -

Audi West Chester responded

We look forward to seeing you again!

January 26, 2017

Wonderful experience and great car I had a great experience at Audi West Chester; Wonderful experience and great car. Freddy was very professional, friendly and helpful. I drove him cra More

by Leonora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddy Portillo
Feb 22, 2017 -

Audi West Chester responded

We're in it to win it Leonora!

January 08, 2017

the best car buying experience ever The team at Audi West Chester was amazing. They were hard working, committed, friendly, and efficient. Rich Lawlor was extremely dedicated to finding More

by j seibert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Lawlor, Jonathan Seijo
Feb 22, 2017 -

Audi West Chester responded

This is lovely to hear, thank you!

December 10, 2016

Great experience at Audi West Chester! We had a great experience at Audi West Chester. Kalyn is a true professional. She is so welcoming and super knowledgable. I would absolutely recommend More

by Alison Berger
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Van Sickle, Jeanette Johnson, Kalyn Gilinger
December 06, 2016

Fantastic place, great customer service. I had a great experience purchasing my new audi q7 at west Chester Audi. Usually sales rep will strike a deal on the pricing and forgets the customer More

by Mohan Audi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrell Diggs
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