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Audi West Chester
West Chester, PA
77 Reviews
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Showing 77 reviews
October 05, 2017
Q7 Purchase Experience Based on my experience, I fully recommend Qian in this dealer to buy the car. She is quite patient in the car detailed information explanations. He Based on my experience, I fully recommend Qian in this dealer to buy the car. She is quite patient in the car detailed information explanations. Her dedication to customers and enthusiasm to her job actually made me more confident in buying our car. In the following-ups, she is also very helpful. I could see her strong motivation to help customers. She will try her best to get the information you need . Personally I am touched by this young lady, her persistence, kindness and caring . Hope she would also serve you the best. More
by Jasper Zhen
Employees Worked With
Qian Harasta
September 24, 2017
Great service Thanks for Qian's great service. You can ask any question about your dream car. I recommend Qian Harasta and Audi West Chester to anyone who's thinkin Thanks for Qian's great service. You can ask any question about your dream car. I recommend Qian Harasta and Audi West Chester to anyone who's thinking buying a luxury/performance car. More
by IIIILRENIIII
Employees Worked With
Qian Harasta
September 22, 2017
Awfull I took my 2008 A8 as it was the oil light came on. The dealership charged me for $165.36 and recommended the following: Valve cover gasket $578 PS I took my 2008 A8 as it was the oil light came on. The dealership charged me for $165.36 and recommended the following: Valve cover gasket $578 PS Fron O2 Sensor for $511 8 spark plugs and 8 coils for $892 compression and oil pressure test for $923. Approximate total of $3000. The only thing that was wrong with the car was the oil pressure switch was plugged in. The dealership did not bother to check that first. Wow!! I discovered that the oil pressure switch was unplugged myself on the parking lot of the dealership. Thus, I called the service manager over to see the unplugged switch and plug it in, which they did. However, when I asked for my refund I was denied. To be nice, I called and asked to speak with the GM of the dealership who said he would looked in to it but never called back I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. THERE ARE OTHER AUDI DEALERSHIP THAT HIRE COMPETENT TECHNICIANS AND SERVICE MANAGERS. More
by gentmema
Employees Worked With
Thien Tran
September 13, 2017
Car for My wife My wife was looking for a new car so we test dove Mercedes, BMW and Audi. After looking at three several times she decided on the Audi. Unfortunately My wife was looking for a new car so we test dove Mercedes, BMW and Audi. After looking at three several times she decided on the Audi. Unfortunately the dealer ship did not have the car with desired options. However Qian was very helpful in locating a car with desired options and having it brought in the next day More
by FrankG
Employees Worked With
Jonathan Seijo, Qian Harasta
September 07, 2017
Converted potential Mercedes/BMW buyer.. Great experience! I was in the marketing looking for a luxury performance sedan. I looked at Mercedes C43 and BMW 3 series before stopping by Audi West Chester. I was s I was in the marketing looking for a luxury performance sedan. I looked at Mercedes C43 and BMW 3 series before stopping by Audi West Chester. I was surprised how good Audi S4 felt and how friendly and positive the service I received from the dealer, especially my salesperson Qian Harasta. Qian was very patient and professional during the test drive and the purchase process. I felt I was treated with respect. Qian not only helped with finding the perfect car, she also followed up multiple times after the purchase to address all my questions and issues about my new car. Overall a very positive buying experience. I recommend Qian Harasta and Audi West Chester to anyone who's thinking buying a luxury/performance car. More
by Hao
Employees Worked With
Tarik Shapli, Jonathan Seijo, Qian Harasta
September 06, 2017
Our First Audi. My wife and I drove from Buffalo, NY to West Chester PA. to purchase our 2018 Audi Q7 from Qian. Disappointed with our local dealer's customer service My wife and I drove from Buffalo, NY to West Chester PA. to purchase our 2018 Audi Q7 from Qian. Disappointed with our local dealer's customer service, we started looking elsewhere and the search brought up West Chester Audi. Qian was always available for questions and very knowledgable on the vehicles we were looking at as this was our first Audi purchase. Qian made our long distance purchase an enjoyable experience! More
by Searay
Employees Worked With
Qian Harasta
September 05, 2017
Long Distance Audi Purchase My parents drove 276 miles (6 1/2 hrs.) to purchase their 2018 Audi Q7 from Qian. After visiting numerous local Audi dealerships and disappointed with My parents drove 276 miles (6 1/2 hrs.) to purchase their 2018 Audi Q7 from Qian. After visiting numerous local Audi dealerships and disappointed with the results, it was time to expand the search. A phone call was made to West Chester Audi and Qian saved the day!. From continuous updates on new Q7 inventory and an easy vehicle trade in process, Qian went above and beyond to make this purchase simple and enjoyable! More
by Rich212
Employees Worked With
Qian Harasta
September 05, 2017
My first Audi and probably the best experience. Qian found me the exact A5 sportback i wanted. Qian spent over an hour with me going over all of the the amazing features of the vehicle. I would say Qian found me the exact A5 sportback i wanted. Qian spent over an hour with me going over all of the the amazing features of the vehicle. I would say the best service one could ever receive. Qian was simply superb and would recommend any one who's looking for an Audi More
by Shashank Athota
Employees Worked With
Qian Harasta
September 01, 2017
Great car buying experience! My wife and I drove over an hour and passed 2 other Audi dealerships on our way to Audi West Chester to work with Qian. Not only did she find my wife My wife and I drove over an hour and passed 2 other Audi dealerships on our way to Audi West Chester to work with Qian. Not only did she find my wife the exact Q7 that she wanted but Qian spent over an hour with her going over all of the the amazing features of the vehicle. I look forward to purchasing my next Audi from Qian at Audi West Chester. More
by CM
Employees Worked With
Qian Harasta
August 21, 2017
Absolutely the BEST service I have ever received. I have a 2011 Q7 that I have frequently brought into the West Chester Audi dealership. I have always appreciated that there are loaners available, th I have a 2011 Q7 that I have frequently brought into the West Chester Audi dealership. I have always appreciated that there are loaners available, the service members are very professional, and hours accommodating; however, on August 9 this team, in short, blew me away by the service provided. I woke up at 4:30am to a flat tire. Unfortunately I do not know how to change a flat tire so called the Audie Roadside Assist. I was told there would be someone available at 9:20am. That person didn't show so at 11:30am I called again, and was told they would be there by 2:20pm. On and on this went all afternoon with no one from Roadside Assist showing up to help. I called the West Chester Audie Service Center and talked to Thien at 4:30pm and he said that he, or a coworker, would be there shortly. Kevin actually drove to my house, put the spare tire on for me, drove my car to West Chester Audi, and left me a rental car so I could get to work in the morning! The next day, I received a call that my tire had been fixed and I could pick my car up whenever ready. When I picked my car up, it had been washed and I was not even charged for the tire fix. I wanted to say a BIG thank you to Thien and Kevin for going above and beyond to make a really frustrating experience with Roadside Assist positive! My car has 130K miles on it and I definitely will be purchasing another Audie when it's time to retire my current one. More
by Sara
Employees Worked With
Kevin, George, Thien Tran
