Audi West Chester

Terrible Service- 0 stars TERRIBLE SERVICE!! 0 STARS deserved and on top of poor service our Q7 brakes need replaced after 22k miles. We have had 6 Audis (4 A4 and 2 Q7) and n TERRIBLE SERVICE!! 0 STARS deserved and on top of poor service our Q7 brakes need replaced after 22k miles. We have had 6 Audis (4 A4 and 2 Q7) and never experienced such poor service. During the last 5 services on our 2 current Audi's we have had the wrong parts ordered, showed up 2x to pick up our vehicle only to be told it was not ready, had to call the service department multiple times for updates with no follow up and been told they did not know the status of the vehicle during service, appalling! If you buy an Audi there are better service options than Audi of West Chester. Additionally, our 2 1/2 yr old Q7 22k needs brakes and tires after 22k miles!! Contacted the GM to discuss and after and our initial conversation....you guessed it....NO FOLLOW UP after 5 messages. Employees truly follow leadership. We were told this is how the vehicle is engineered, BEWARE! More

Best support and sale experience EVER Wanna get exactly what you want, be empowered through the process, be treated like your going through a luxury experience, and feel like you're with t Wanna get exactly what you want, be empowered through the process, be treated like your going through a luxury experience, and feel like you're with the smartest in the room? Work with Dana. More

"No bumps in the road" with Dana & WC Audi We drove 75 miles to purchase our new A5 SB. Unlike our local Audi dealer, Dana was very responsive via an internet quote and offered a great price. We drove 75 miles to purchase our new A5 SB. Unlike our local Audi dealer, Dana was very responsive via an internet quote and offered a great price. Even though the car was not on their lot, Dana secured the exact car I wanted from another dealer and I was able to pick up the car in less than a week. Dana and the entire West Chester Audi staff were very professional and made the purchasing process easy. Dana patiently reviewed the car features with us and has followed up post sale to make sure we are satisfied. This is the way car buying should be. I would recommend Dana & WC Audi to our friends. More

How a car buying experience should be! After shopping around at several dealerships, Alex at Audi West Chester was the first person I encountered in sales that was more interested in helpin After shopping around at several dealerships, Alex at Audi West Chester was the first person I encountered in sales that was more interested in helping me buy the car that I wanted, than trying to sell me a car off the lot. He has made the process so easy and has been incredibly accommodating, going out of his way at every step. I ended up custom ordering a car to my specific needs and I couldn't be happier. Although he has been the only one I've worked with directly, everyone at Audi West Chester has been friendly and helpful. The price I received was also a huge plus. I will definitely be a returning Audi driver in the future and highly recommend this dealership. A massive thank you to Alex! More

Excellent I'm not one for writing reviews but I have to for Audi West Chester. I dealt with Andrew to buy a CPO'd S6. From my initial email inquiring about th I'm not one for writing reviews but I have to for Audi West Chester. I dealt with Andrew to buy a CPO'd S6. From my initial email inquiring about the car to driving it off the lot, Andrew was open, honest and efficient. I got the car I wanted, at the right price and the customer service was excellent. Highly recommend. More

Excellent Customer Service Rob and team were great from initial contact to delivery of car. They were very accommodating and answered all of our questions. Jonathan spent a lo Rob and team were great from initial contact to delivery of car. They were very accommodating and answered all of our questions. Jonathan spent a lot of time reviewing all of the numbers and Leo was great in explaining on how to use the Q7 and all the new features. Will definitely use them again. More

Exceptional customer service and lease terms! Dana offered us exceptionally attentive customer service. This dealership offered us excellent lease terms after we had a disappointing attempt with a Dana offered us exceptionally attentive customer service. This dealership offered us excellent lease terms after we had a disappointing attempt with another AUDI dealership. Because a close friend recommended Audi West Chester we engaged them via e mail and got two prompt email responses and a phone call. We drove out of the dealership with our dream car less than four days later (extended one day by a heavy snow day). Everyone in the dealership worked as a member of a highly customer oriented team. We met Rob, Andrew, Alex and Aidan and Jonathan in the course our visits. We had all our questions answered, experienced no typical dealership sales pressure and felt we were treated fairly and respectfully. By all means get an Audi and get it from Dana and her associates at this dealership. More

Amazing! Where do I begin? This is our Second Experience with Dana our Sales Consultant and Rob the GM with another Audi purchase/lease. Here is what I can t Where do I begin? This is our Second Experience with Dana our Sales Consultant and Rob the GM with another Audi purchase/lease. Here is what I can tell you about the entire process... Professional, Flexible, Transparent, Reliable and Amazing would describe our experience with Audi West Chester and most specifically Dana and Rob..... We would never even think of another Audi Dealership for our next Purchase/Lease They are simply the Best.......... More

Exceptional Customer Service Audi West Chester was very responsive to my interest in a new A5 Sportsback lease. Lori, Sales Manager, appointed Dana Campion, Audi Brand Specialist, Audi West Chester was very responsive to my interest in a new A5 Sportsback lease. Lori, Sales Manager, appointed Dana Campion, Audi Brand Specialist, to actively obtain the exact color, features, and interior design I desired for the vehicle despite limited availability throughout the region. In addition, Dana was able to provide the best monthly lease quote compared to the dozen of other Audi dealerships I contacted. Furthermore, the General Manager, Rob, contacted me directly to confirm the arrival of the new vehicle the night before I ventured on a 2.5 hour trip to the dealership. When I arrived, I was impressed with the professionalism, attention, and patience of my Audi Brand Specialist, Dana, including the rest of the staff. The financial manager, Jonathan, took ample time to explain all aspects of the lease and did not pressure me to purchase anything additional. I left my old lease at the dealership and drove away with the exact Audi A5 Sportsback I was looking for within my budget. The new, large, clean facility was also impressive. I would highly recommend Audi West Chester and Audi Brand Specialist, Dana Campion, to anyone searching for a new Audi lease or purchase. More

Best experience yet Rick is super helpful and knowledgable. Very reliable and quick to respond. Best person I’ve ever worked with at a dealership. Makes taking my car in Rick is super helpful and knowledgable. Very reliable and quick to respond. Best person I’ve ever worked with at a dealership. Makes taking my car in for service/issues enjoyable and easy. More