Audi West Chester

I purchased a used Audi last week, and up to the last step they were doing fine. Both the sales mgr (Steve) and sales rep (Chase) did a professional job of working with me to reach agreement on a fine m step they were doing fine. Both the sales mgr (Steve) and sales rep (Chase) did a professional job of working with me to reach agreement on a fine machine. Once the deal was reached everything changed and I was turned over to the a-**** who was to take care of the paperwork. He wasted my time going over in detail each of their dozen or more prepaid maintenance / insurance options. I told him repeatedly that I was not interested, so he just ignored and droned on. At the end he insisted I initial a statement that I understood all of the scary risks I was assuming by not buying his overpriced rip offs. He justified the whole thing by claiming it was federal law (yeah, right). I was stuck there because he held the paperwork. At that point I realized that sitting in a fancy showman with expensive new cars doesn't make any different - they're just another sleazy used car lot trying to rip me off. At least those lots with trailer offices are honest about it, and probably cheaper. More

Recently traded a vehicle. Excellent in every way. Great experience with Alex Henwood and Steve Baxter. Great dealership and people. Would love to deal with them again. Dealer is very clean and friendly, gr experience with Alex Henwood and Steve Baxter. Great dealership and people. Would love to deal with them again. Dealer is very clean and friendly, great amenities and the entire experience was easy and went smoothly from beginning to end. Thanks guys! More

While I was not crazy about my salesperson who was new and did not stay long, the service here has always been fantastic. They are polite, accommodating, kind, responsive- and I've been extremely happy wi and did not stay long, the service here has always been fantastic. They are polite, accommodating, kind, responsive- and I've been extremely happy with everything about them after the sale. If your audi needs service, these folks are great! More

If your gut tells you to walk away, run! I should have listened to my gut. I worked w Brittany. She should definitely not be in any field that requires customer service skills. I was just a dollar sign to listened to my gut. I worked w Brittany. She should definitely not be in any field that requires customer service skills. I was just a dollar sign to her. She offered deals and the reneged. Saying ”coincidently” there was lots of interest in the vehicle. After purchasing the car for sticker price she NEVER said a simple Thank you. What put it over the top was the delivery of the car. I had asked that a scratch be touched up and some minor surface scratches be buffed out. She agreed and said it would be done when the car was detailed. I doubt the car was detailed. The minor scratches we're still there, the larger scratch looked as though filled in w a Bic pen & the car was streaky. I questioned her about the large scratch & she answered me by saying ”doesn't look new but neither is the car” The car is a 2018. She was sorry if she offended my but maybe my standards we're too high. Buying a car is suppose to be enjoyable & exciting. Buying a Audi is suppose to be exhilarating. I was left feeling totally deflated & wishing I had purchased something & definitely somewhere else! The managers don't seem interested in my experience but maybe all the people I tell will be. More

I worked with Beth in service and she was amazing! Super kind and provided exceptional service. She went above and beyond to make sure my car was taken care of. Thanks Beth! kind and provided exceptional service. She went above and beyond to make sure my car was taken care of. Thanks Beth! More

LIARS!! LIARS! I reach an OUT OF DOOR agreement with the sales guy Tony and spoke and text him at least 10 times if not more. This included me telling him I LIARS! I reach an OUT OF DOOR agreement with the sales guy Tony and spoke and text him at least 10 times if not more. This included me telling him I was getting a cashiers check. Drove 2.5 hours to get the and this person then hits me with an extra $399 fee. Claims "miscommunication". He's a liar plain and simple. Tried to blow it off to someone was supposed to call me but he knew because he's a liar. DO NOT DO BUSINESS WITH THIS CONARTIST. If you do beware that fee. I should have walked away but did not since I drove so far away and his guy knew how far we drove. I'll never refer them to anyone! More

I purchased an Audi Q5 and I was very pleased with my service. Brandon was very professional, knowledgeable and went out of his way to be of service. This was a very pleasant experience without pressure. service. Brandon was very professional, knowledgeable and went out of his way to be of service. This was a very pleasant experience without pressure. I would recommend this dealership. More

Ignored I'm an electrical contractor- stopped in on my way home from bidding on a commercial job to look at a Q5 for my wife- as it is our 25th anniversary. I'm an electrical contractor- stopped in on my way home from bidding on a commercial job to look at a Q5 for my wife- as it is our 25th anniversary. Parked close to the showroom -was on the lot for over 20 minutes and not once did anyone attempt to assist me. While there, a couple pulled in and were greeted almost immediately. Apparently, as I was in work clothes and driving my work vehicle, I was deemed unworthy of their attention or one of their cars. The next day I took Stephanie to the Benz dealer down the street-they treated us like gold and we purchased a new car from them. Unfortunately they didn't have the model she wanted in the color she liked but they were able to source one from another dealer in Ft. Washington for the next day. STAY AWAY More

Awful sales experience Purchased CPO and had to persistently pusue salespersons to get my title and owners manual.Any communications or promised actions were never fulfilled Purchased CPO and had to persistently pusue salespersons to get my title and owners manual.Any communications or promised actions were never fulfilled, came up short or had another excuse. I actually drove my car unlawfully for 3 days. You can purchase Audi elsewhere, stay away from this dealer. More