Audi West Chester

Service here is terrible, waited 4 weeks for a simple 10k mile service on an e tron which is almost no work at all. Dropped the car off at 7:30am Monday morning and received a text at 4:30pm vehicle was neve mile service on an e tron which is almost no work at all. Dropped the car off at 7:30am Monday morning and received a text at 4:30pm vehicle was never touched. I received a text again this morning 9am it was going to be worked on today and would be updated at 12. 12:45 I was notified it wasn’t worked on yet again but still could get in. At that point I said dnt worry about it and I’ll just pick the car up and go else where since I was told multiple times the car would be worked on, all while having a scheduled appt for 7:30 Monday morning. When I arrived at 6:30pm, Jordan the service manager said I couldn’t take my car because service was closed, Google only says 9-7 hours. I told them I wasn’t leaving without my car. After finally letting me leave with my car Jordan decided to lie and say the vehicle WAS worked on, which simply isn’t true. The “inspection due” light is still on my dash, dirt was all over my steering wheel and driver's door panel, and the radio was never updated like I asked, the low wiper fluid light was on and lastly the rear tire was low on air. THEY NEVER WORKED ON THE VEHICLE!!!! Stay away!!!!! Also, Michele in service who checked me in has the personality of a door mat! edit,,,,, there's nothing worse than a cringe corporate generic response to a customer's complaint to show just how little a large business really cares. More

Did not communicate about the charges for diagnostics, ended up paying about 250 more. In general right from the beginning I have not had great experience with both the car and the dealership ended up paying about 250 more. In general right from the beginning I have not had great experience with both the car and the dealership More

Fantastic experience at Audi West Chester. Friendly and professional staff. Freddy was my sales professional. He found me the exact car I was looking for. Exceptional customer service!! I will Friendly and professional staff. Freddy was my sales professional. He found me the exact car I was looking for. Exceptional customer service!! I will be sending all future referrals his way! Overall just a very pleasant car shopping experience. They really do care about their customers. More

Kevin Whipkey of Audi West Chester helped my husband and I find our new car, a 2022 Audi Q3. He was extremely welcoming, flexible, and helpful. He and the manager answered all of our questions and were ex I find our new car, a 2022 Audi Q3. He was extremely welcoming, flexible, and helpful. He and the manager answered all of our questions and were extremely patient with our timeline of purchasing the car. We highly recommend Audi West Chester. More

I have purchased many cars - including multiple Audi's. By far my worst car buying experience. Buy your Audi elsewhere. By far my worst car buying experience. Buy your Audi elsewhere. More

Janel Zimmerman and the used car manager Dan were absolutely terrible!!! I have never in my life experienced such classless folks! They were not responsive after the sale and did NOT address my con absolutely terrible!!! I have never in my life experienced such classless folks! They were not responsive after the sale and did NOT address my concerns whatsoever. I would highly encourage you to buy elsewhere. Do NOT buy from them, you will not be happy! More

Have not purchased a vehicle here, but I’ve had my Q7 serviced here a few times now. If you have a chance to service your vehicle here,…pass on that. First I was told I needed a new water pump. Which was serviced here a few times now. If you have a chance to service your vehicle here,…pass on that. First I was told I needed a new water pump. Which was weird because I didn’t bring it in for any issues other than a standard oil service. Nor was I having any evidence of leaks on my garage floor. They didn’t realize I had a warranty, so they supposedly ended up replacing the water pump under warranty. Next service, I had a new service manager. I brought the Q7 in because the heat stopped working. The service manager calls me about an hour later and tells me I have a water pump leak and it needs to be replaced, as a part of diagnosing the heat issue. (This is sounding like standard protocol) Again, I tell him I have a warranty, so he looks it up and decides they can replace it under warranty. Fast forward 3 weeks later,..I get a call stating that they have flushed my coolant system and heater core and that both heater cores need to be replaced. Quoting price a little over 5K, provided there are no other issues. Needless to say, I picked up my car almost a month after I dropped it off, paid them for a few hours of supposed labor that did nothing for me, and left. Took my car to Downingtown United Tire and had it back 3 hours later with the heat working perfectly, at the cost of 1 1/2 hours of labor. This Audi Service department is horrible and I would not trust them with my vehicle ever again. I used to think that an Audi needed to be serviced by the “specialized” Audi techs, but I’ve learned now after multiple experiences that this is nothing more than a myth. If you need your Audi serviced, check out Downingtown United Tire. This is a full auto body shop who specialize in all cars foreign and domestic, and who’s techs have all been employed here for at least 12 years or longer with outstanding customer service. Last note I’ll leave you with is that the parts department marks up all of their parts by at least 30%. This is insane. Recommend you shop somewhere else all together. More

We love our new 2022 SQ7. What a super vehicle! Christine in sales was terrific… She is very knowledgeable with the entire Audi lineup ! She was very helpful and quick to show us how to operate e Christine in sales was terrific… She is very knowledgeable with the entire Audi lineup ! She was very helpful and quick to show us how to operate everything! I highly recommend you visit this dealership if you have interest in a new or preowned Audi! More

I am a dealer principal of a Nissan dealership and brought my daughter here at Audi West Chester to get her a new Q7 that was the car she wanted after much research. Rob Nourie and staff did a super brought my daughter here at Audi West Chester to get her a new Q7 that was the car she wanted after much research. Rob Nourie and staff did a super job. They are very knowledgeable of the product , have a beautiful service dept! I would highly recommended you visit this dealership for your next new Audi product More

I filed a complaint against West Chester Audi with the Pennsylvania Attorney General’s office because they charged us for a certified pre-owned (CPO) Audi, but on the day we came to collect the vehicle, t Pennsylvania Attorney General’s office because they charged us for a certified pre-owned (CPO) Audi, but on the day we came to collect the vehicle, they gave us a regular used Audi (the dealership de-registered the car and removed its CPO protection after they cashed our check). The dealership took my check on February 13 and asked me to return after the funds had cleared, but when I returned to pick up the car a new sales manager (Steven Baxter) was on duty and he told me he was not going to give me the CPO protection that I had paid for. I decided to call general manager Rob Nourie. I pointed out to Mr. Nourie that, by removing the car’s CPO protection, Mr. Baxter had put the dealership in breach of contract. I pointed out the documentary evidence I could show (written assurances and signatures from dealership staff certifying that I was purchasing a CPO car, as well as the fact that I wrote “2019 Audi Q5 CPO” and the car’s VIN on the check that I used to pay for the car). I also decided to file a complaint against the dealership with Audi of America, and to report the dealership to the Attorney General’s office. On March 16, Mr. Nourie finally informed me the dealership had paid the necessary CPO fee to Audi of America and that "the CPO went into effect as of 3/15/2021.” In other words, weeks and weeks of grief trying to push this dealership to give me the CPO protection they charged me for. I have shared with the Attorney General’s office my concern that customers who are less aggressive about defending their rights could be defrauded by this dealership, and I asked the Attorney General’s office to keep my complaint on file. More