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Audi Warrington - Service Center

Warrington, PA

4.9
174 Reviews

174 Reviews of Audi Warrington - Service Center

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November 18, 2022

The dealership was very professional and customer focused. My service representative Joseph addressed all of my concerns. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Nov 21, 2022 -

Audi Warrington responded

Thank you for the 5-star review of Audi AT Warrington, Steve! We are thrilled to hear that you had a great experience with Joseph and our Audi AT Warrington team.

November 16, 2022

Extremely professional and courteous experience. Very happy with the service will recommend to friends and family More

by tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Audi Warrington responded

Hi Tina, We are happy to hear from you! Thank you for choosing Audi AT Warrington and for sharing your experience. Drive safely until we see you next!

November 16, 2022

Horrific every unprofessional. I will never do business with this dealership very again and I will past the word to anyone who will listen. More

by Ajshootie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al DeChiaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Audi Warrington responded

A 1-star experience doesn't meet the standards of what we expect to deliver our customers. I would like to see how I can help here. Please reach out to me when you have a moment so we can discuss this together. Thank you, Mike Pracht - Service Manager - 215-343-1600

November 16, 2022

Great service here Tyler is number one very helpful thank u for all your help More

by Marksignore76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Nov 16, 2022 -

Audi Warrington responded

Your review is music to our ears! Thanks for sharing your appreciation for Tyler and Audi AT Warrington. Safe travels!

November 12, 2022

The Warrington Audi service team was attentive and eager to help. They set up Uber transportation while my car was in the shop. They were polite and efficient. More

by Katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe and Elizabeth
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Nov 13, 2022 -

Audi Warrington responded

Thank you for the 5-star review of Audi AT Warrington! We appreciate your shoutout to our team and hope you have a marvelous day, Katherine!

November 05, 2022

Always professional and courteous. Philip kept me informed throughout my car’s service process. The dealership has always provided great customer service to me. More

by clark.kemp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip
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Nov 07, 2022 -

Audi Warrington responded

Thank you for the great review, Clark! We appreciate the kind words about Philip and hope to see you back again at Audi AT Warrington. Safe travels!

November 03, 2022

Professional from start to finish, from pricing loaner and an inspection of any other possible issues. More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip
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Nov 03, 2022 -

Audi Warrington responded

John, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Audi AT Warrington team. Drive safely, and we hope to see you back again down the road!

October 24, 2022

I don’t think they worked hard enough for my needs. Just black and white and didn’t consider the history of a recurring problem while still under warranty and then work for me to cover it under an expi More

by Tony.geonnotti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Pracht
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Oct 24, 2022 -

Audi Warrington responded

I am sorry to hear that you are still having trouble with your vehicle. We strive to deliver knowledgeable and professional service, and it is concerning that we have left the wrong impression. I would appreciate another chance to speak with you to see what more we can do to help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Mike Pracht - Service Manager - 215-343-1600

Oct 25, 2022 -

Tony.geonnotti responded

Good Evening Mike I will call you tomorrow morning to discuss this in more detail. I hold the position that the amount of times this problem was experienced during the four year warranty period merits Audi Corp to cover the replacement of the center differential at no cost. It is obvious that the problem was caused by a defective part at the time of manufacture of the drivetrain at the factory. When we connect tomorrow can you let me know what testing was done to determine that this part is causing the problem, and was this same testing done when the car was in for warranty service. My question is could this testing / investigation would also show if the part was defective and not up to factory standards. Thank you and I look forward to talking with you tomorrow.

Nov 02, 2022 -

Tony.geonnotti responded

Hello Mike We spoke on Thursday of last week about the problem I am still having with the drivetrain on my Q5, during which time you said that you needed to meet or talk to your regional service associate to review my case. This was supposed to happen either last Friday or this Monday. Either way you assured me that you would call me at the latest on Monday afternoon to review the outcome of your discussions. It is now Wednesday and I have not heard back from you at all. This is the same treatment -- no response at all -- that I have experienced over the past month in trying to come to a resolution to this problem. Would you let me know when you will be calling me and what direction you have from regional management at Audi ?

Nov 03, 2022 -

Audi Warrington responded

Tony, I have spoken with Audi. I've attempted to reach you and have not yet heard back. Please call me when you have a free moment so we can discuss your situation further. Thank you, Mike Pracht - Service Manager - 215-343-1600

October 22, 2022

The service is prompt, the staff providing the service is cordial and polite and extremely helpful More

by Farid1446
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
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Oct 24, 2022 -

Audi Warrington responded

It's great to hear from you, Farid! Thank you so much for choosing Audi AT Warrington for your auto service needs and taking time to post a review.

October 21, 2022

Dealership was clean and inviting. Drink station was well stocked. Various comfortable areas to work, charge or relax and wait for our service. Service rep was informative and responsi More

by barr2k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
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Oct 24, 2022 -

Audi Warrington responded

Thank you for stopping in and leaving Audi AT Warrington a five-star review! We are glad that you enjoyed your experience. See you next time!

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