Audi Valencia

The absolute service department I have ever encountered. I paid for service agreement which should include a rental car. I understand the issues these days with rental cars, However for the past 5 times I paid for service agreement which should include a rental car. I understand the issues these days with rental cars, However for the past 5 times I have tried to bring my car in with a 2 to 3 week wait for appt, they could not provide a car. The personnel changes there faster than I change my clothes. Still waiting over 4 months for a door panel. I have a drive motor that they do not know how to fix. STAY AWAY FROM THIS PLACE . More

DO NOT TRUST THIS PLACE. I recently bought 2022 Etron paid $2k more over sticker. Fine i agreed. Agreed on the driveoff, monthly payment, money factor/ interest etc all in writing. At finance I added 3 y paid $2k more over sticker. Fine i agreed. Agreed on the driveoff, monthly payment, money factor/ interest etc all in writing. At finance I added 3 yr maintenance plan for $999 & Wheel & tire for $1280.00 which changed the payment by little bit but the crooked finance lady changed the interest rate also by little bit which ended up costing me $864 more for the 36 month lease . They also charged for paint protection door guard film which should be on the vehicle but its not. I figured out the next day I call the sales person 5 times few text messages, 3 calls to the sales manager & 3 calls to the finance. More

This is the most dishonest place I have ever been. Tried to work a deal with them and they tried to change the terms (months of financing) hoping we wouldn't notice. Explained the problem and tried to wor to work a deal with them and they tried to change the terms (months of financing) hoping we wouldn't notice. Explained the problem and tried to work another deal, and then said they would call back and told us the car was sold. Really in 10 minutes!!!! FYI Michael is the sales manager, the finance manger, the warranty person and the HR guy, so go to him for all your questions. Oh and Steven didn't know that the terms were changed from our original request..... really isn't that your job to pay attention and relay the correct information to the customer!!! If I were you and looking for an Audi I would go to Rusnak Westlake and ask for anyone because we did and we got better customer service than the town we live in!!! More

I am extremely happy with my recent experience at Audi Valencia. Ryan Schlesinger couldn't have been nicer to work with and was very knowledgeable, helpful, and honest. I would definitely shop with Valencia. Ryan Schlesinger couldn't have been nicer to work with and was very knowledgeable, helpful, and honest. I would definitely shop with Audi Valencia again. More

Amazing Friendly Experience - [ ] I went into my car buying process a month before i was ready to purchase my car. I was looking for an Audi S5. I called and emailed a number of - [ ] I went into my car buying process a month before i was ready to purchase my car. I was looking for an Audi S5. I called and emailed a number of dealerships. To be honest, too many. But one stood out among the rest and it was Willie at Audi Valencia. I did my research on the car when it came to pricing and Willie surpassed my expectations at every request i had. And like i said i was a month out but Willie was there with me every step of the way giving me my options and without any run around what so ever. He answered all my questions and made every step as easy as possible. There was little to no effort when it came to this place. It was as if Willie and his team anticipated every choice i wanted to make. He went above and beyond for me to get into the car i wanted. Willie just scored a lifelong customer for Audi Valencia. If you need ay car, go see Willie at Audi Valencia. You will most certainly will not get dissapointed More