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Audi Valencia
Valencia, CA
21 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 21 reviews
October 09, 2024
Very unprofessional staff! ! Viviana was my contact at the dealer and I specifically asked her for a certain vehicle that I wanted to test drive. She confirmed it was available ! Viviana was my contact at the dealer and I specifically asked her for a certain vehicle that I wanted to test drive. She confirmed it was available. Drove for 40 minutes each way to find out the vehicle had been sold days before. Honesty is very important to me so I do not appreciate being lied to. Very frustrating experience and will never do business with them again. More
by MILLONARIOSFC
Employees Worked With
Viviana
October 06, 2024
This has been the worst dealer I have ever been to. It is a terrible service. The sellers do not know how to give information. The managers do not resolve anything. My car has been in service for more It is a terrible service. The sellers do not know how to give information. The managers do not resolve anything. My car has been in service for more than two months and nothing. They deliver it when the brand of the car already called me. that was already ready. More
by Sherly
Employees Worked With
Je
September 25, 2024
Worse Audi service department from manager down to staff at the counter. They refuse to fix cars under full Audi warranty they state that they do not have proper staff to address the issue and ask you to wa at the counter. They refuse to fix cars under full Audi warranty they state that they do not have proper staff to address the issue and ask you to wait into the future to address those issues that are not mechanical. Then when you go back they tell you your car is no longer under warranty and nothing in the system shows such complaint. Make sure when you go to Audi of Valencia your service advisor states line by line each issue and DO NOT accept any rain check into the future. If they have no staff then it is their problem to sub the job with an outside private Audi expert. I got burned by believing service advisor Justin that my windows rolling up and down will be addressed. Well now his no longer employed there and the new manager refused me such courtesy service. I was asked to pay $295 diagnosis fee to start the process. More
by SymbolicMike
Employees Worked With
Justin Brockmeyer and Dillon the service manager.
April 15, 2024
I received a call from a finance guy on 4/14/24 telling me that my uncle had put me down as a reference. He continued to tell me what car it was and that my uncle had no credit but that it was fine because me that my uncle had put me down as a reference. He continued to tell me what car it was and that my uncle had no credit but that it was fine because I could co-sign for him and in 6 months, I could be taken off the loan. The finance guy told me that my uncle did not want to call me and was too embarrassed to ask and reminded me that I was family and family should help each other out and that my uncle would never screw me over, keep in mind I've never met this guy and I've never talked to my uncle about the possibility of cosigning a car loan. I start asking questions and tell the finance guy that this is a big decision and responsibility as I'm about to ask more questions he cuts me off and tells me to talk to my uncle. I tell my uncle I'm not done asking questions, so he hands the phone back. I start asking about the interest rate and I tell him that he can't assure anyone a bank will approve my uncle in 6 months and that I would have to think about it so he cuts me off again and tells me that I need to talk to my uncle and tell him I don't want to help him, I get annoyed and I tell him that I should not have to say anything to my uncle and I hung up on him. This left me with a really bad taste in my mouth. I did not appreciate the conversation at all, and it felt like an ambush. This call was very uncomfortable and unprofessional, and it really upset me that the finance guy was trying to make me uncomfortable by having me be the one to tell my uncle I did not want to cosign. After talking to my uncle and mom (she was also present) they told me that they both told the finance guy not to call me and my uncle had told him that if he could not get approved then that was that but that he did not feel comfortable asking me to do something like that. More
by adria_cm15
Employees Worked With
Don't remember name
March 30, 2024
Purchased new vehicle February 2023. Developed paint bubble within 12 months which burst. Paint is flaking off an ever-increasing area on the front of the vehicle. This dealership refuse Developed paint bubble within 12 months which burst. Paint is flaking off an ever-increasing area on the front of the vehicle. This dealership refused to correct the defect. More
by Ingoodfaith
Employees Worked With
Justin and Phil
March 20, 2024
🌟 A Five-Star Leasing Experience! 🌟 If you're needing a new vehicle, I encourage you to head over to Audi Valencia and ask for Sales Manager Joseph Schembari, Mike in Sales and Mike 🌟 If you're needing a new vehicle, I encourage you to head over to Audi Valencia and ask for Sales Manager Joseph Schembari, Mike in Sales and Mike in Finance. I can't express enough how thrilled I am with my new Q4 etron and the whole leasing experience overall. They all took the time to understand my needs and helped me find a vehicle that worked perfectly for my budget. They patiently answered all my questions and provided valuable insights, making the entire process incredibly smooth and stress-free. Thank you Joseph and both Mikes, your knowledge, kindness and professionalism was truly appreciated!! More
by CHRISTYTHRIFTY
Employees Worked With
Sales Manager Joseph, Mike in Sales and Mike in Finance
January 27, 2024
I loved the connection we could do business anytime! Everything were great and your employee represented you rightly of A kind Like how I am likewise. Everything were great and your employee represented you rightly of A kind Like how I am likewise. More
by megoldenpot@gmail.com
Employees Worked With
MyRon
January 05, 2024
This was a great experience. This was the second Audi A 6 I purchased from Audi Valencia and on both occasion it went very smoothly. Myron Collins called me from a form I filled This was the second Audi A 6 I purchased from Audi Valencia and on both occasion it went very smoothly. Myron Collins called me from a form I filled inquiring about an A6. He was very pleasant and said that he work with me and help me make it happen. He did just that. Great experience from beginning till I drove my new A6 home that next day. Myron did several follow-ups after the purchase. More
by bcsunrise2002
Employees Worked With
Michael Indzheyan
April 18, 2023
I wish I could give 0 stars. Called for a simple oil and filter change, also told them there might be a front engine main seal leak. Asked for a quote, and how long it might take Called for a simple oil and filter change, also told them there might be a front engine main seal leak. Asked for a quote, and how long it might take. They could not answer that question, but would be able to after a $270 inspection fee. Asked to speak to the Manager-not in today! When will he be in, they don’t know. I would love to have that job, just come in whenever I want! Then they started arguing with me, said I was welcome to take my business elsewhere. DO NOT BUY A CAR HERE, DO NOT GET SERVICE DONE HERE! More
by Disappointed
Employees Worked With
Service manager
August 08, 2022
Such unethical practices! Do not go here unless you want to know for sure you are getting tricked! They were only willing to be reasonable once we said we should talk to a l Do not go here unless you want to know for sure you are getting tricked! They were only willing to be reasonable once we said we should talk to a lawyer! More
by Dark Phoenix
Employees Worked With
Sales manager
