Audi Tysons Corner

I was extremely impressed with my experience. From the moment I called the dealership, Mr. Shane Lee was VERY PROFESSIONAL and helped me find exactly what I wanted. Mr. Lee made me feel good again. (for I moment I called the dealership, Mr. Shane Lee was VERY PROFESSIONAL and helped me find exactly what I wanted. Mr. Lee made me feel good again. (for I had very bad experience last time I was in a car showroom). When the car came promptly Mr. Lee sent pictures, called me and had the car detailed. I had applied for credit online so when I arrived with my wife, the whole process took less than one hr. I am very happy with my new "TOY" Mr. Lee gets a triple AAA+ one of the best representative in the car industry. Mr. Lee was very informative and took time to familiarize us with all the features of my new Audi A4 premium 6 speeds even synchronizing my phone with the hands free Bluetooth! THANK YOU!! MR. LEE More

I was extremely impressed with my experience. From the moment we walked into the dealership, Mr. Shane Lee was there to promptly receive my fiancé and me. Shane Lee put us at ease and we never felt press moment we walked into the dealership, Mr. Shane Lee was there to promptly receive my fiancé and me. Shane Lee put us at ease and we never felt pressured to buy. We told him what car we were looking for and he found it for us, had it washed and ready for us to test drive. Shane was very informative and took time to familiarize us with all the features of my new Audi Q5 even synchronizing my phone with the hands free Bluetooth! Shane was very professional and showed patience with me and my fiancé by answering all our questions. I give him 2 thumbs up! More

I bought Audi 2009 Q5, last year in 2013 Feb, which is a certified car and which seemed good from outside, had no problems till June 2013 when my tyre was loosing air, which is when went to them to check th certified car and which seemed good from outside, had no problems till June 2013 when my tyre was loosing air, which is when went to them to check the wheel and make sure it is corrected. Then service manager told me that wheel is damaged and is bent, after which I had to go out of country to look after my father who is critically ill, now when I took car for servicing and when asked them to repair the bent wheel, they claim that wheel is completely damaged and can't be repaired any more. As it being a certified car and being bought car from the same dealer asked them to replace the wheel as they have sold the car with bent wheel. they claim that there is no proof that wheel is bent at the time vehicle is sold and they are trying to bluff me with a sick behaviour. It is very much surprising to see a dealer of brand like Audi is trying to cheat people like this. Even customer care representative from Audi openly said that they will support Dealers in this case, means there is no value for customers??? we being customers are being throwed off once we bought the car..... How cheap it is for such a brand with out any values and care for the customer....... In this case if I continue to drive this car with wheel being in a such worst condition I openly declare if anything happens to me or car because of this bent wheel it is very much responsibility of Audi Tyson's corner dealer and Audi Customer support who holds this to me... More

My experience with this Audi dealer was great and the customer service given by Tim Carey was exceptional. I came into the dealership and what I wanted was no longer available. Tim gave me other option customer service given by Tim Carey was exceptional. I came into the dealership and what I wanted was no longer available. Tim gave me other options which were just as great as what I came in to buy. I was glad my time did not go to waste. I also love how he followed up with me to make sure everything was going smooth as this was my first Audi purchase. He also checked in with me periodically due to the fact that I don't live in Virginia and the laws are slightly different when purchasing a used vehicle out of state. I absolutely recommend this dealership as well as Tim for a sales person. He will make sure you are taken care of! More

I rated this dealership very high on customer service solely on my experience with Ben Vater. Mr. Vater is the ultimate professional in his industry. Unlike most sales professionals, he did not at any po solely on my experience with Ben Vater. Mr. Vater is the ultimate professional in his industry. Unlike most sales professionals, he did not at any point put any pressure on me to purchase a vehicle; he was careful to respect my needs and showed me ALL inventory that he thought would meet my requirements (even the ones that are in the warehouse where I saw the car I purchased). His technical competence & experience is unparalleled being an aerospace engineer from Germany. Who else is more qualified to explain German engineering than a German engineer, right? After the purchase, I called him on his cell at numerous occasions regarding some unfamiliar technical operations & issues with the car and he was always very helpful, knowledgeable, and courteous. He definitely made a pleasant impression on my car-buying experience. Mr. Kevin ..., the Manager was also very pleasant & helpful and provided excellent customer service. As for the other aspects of my experience with the dealership, they were just average or below average. More

Shane and Kosta were extremely knowledgable and friendly. Excellent customer service and they made my car buying experience a breeze. I would recommend them and the dealership to anyone interested! Excellent customer service and they made my car buying experience a breeze. I would recommend them and the dealership to anyone interested! More

We just bought Audi Q5 2014 at this dealership and we had a fantastic overall experience. We were weighing between Mercedes GLK and Audi Q5. Both are great cars but overall experience of Q5 won us ove a fantastic overall experience. We were weighing between Mercedes GLK and Audi Q5. Both are great cars but overall experience of Q5 won us over. Our sales rep was Emilio Garcia. He was very friendly but very professional. He took time to answer all our questions. He was very knowledgeable about the vehicle. For example we had questions about how our iPhones will sync with the vehicle. Even during the test drive when we had not purchased the vehicle, he synced up our phone and showed us how easy it will be. There is another example of how customer friendly Emilio is. We first test drove the Q7. Our concern was that it might not fit in our garage. He actually brought the car to our driveway, parked it in our garage. It was a very tight fit so we ended up with the Q5 but I remembered this kind gesture when I was reached by other Audi dealers. I declined their overtures and I bought the car from Emilio. Price negotiations, which I was dreading, was handled very professionally. Overall this was my best experience of all car dealers I have dealt in the past. More

My experience began with a phone call to Audi of Tysons Corner, looking for information about pre-owned cars vs leased or new cars. My husband and I were in the process of seriously looking at a 2011 BMW Corner, looking for information about pre-owned cars vs leased or new cars. My husband and I were in the process of seriously looking at a 2011 BMW M3 convertible and I was totally turned off by the horrible miles per gallon that car got. I had been interested in the Audi S5 for a while and thought I should look into it further. I happened to get a lovely young man on the phone named Shane Lee. He was incredibly patient and informative, answering my myriad of questions with vast knowledge of the Audi product. He was neither pushy nor patronizing, but helped me come to the decision that I needed to come with my husband to the dealership right away to learn more about the S5 before we made the mistake of buying the pre-owned BMW. I made an appointment for us to come to see him the following day at 5:00 PM. At 8:00 PM we left the dealership having leased a gorgeous S5 Cabriolet, which we would gleefully pick up a few days later. Shane did a wonderful job; we actually enjoyed the whole interaction, a first in dealing with a car dealership. We are looking forward to a pleasant relationship with Shane and with Audi of Tysons Corner. More

I bought a 2014 Audi A5 S-Line from Audi of Tysons Corner, VA. I had inquired online about purchasing an A5. I have been in the market for 1.5 years and knew exactly what I wanted. Daytona Gray S-L Corner, VA. I had inquired online about purchasing an A5. I have been in the market for 1.5 years and knew exactly what I wanted. Daytona Gray S-Line, Sports Competition Package, with Nav, Bluetooth, and the wheels that come with the Black Optic package. Immediately after inquiring, Emilio Garcia, sales rep at Tysons contacted me. When I told him what I was looking for he immediately went to work and found the car the same day. He is professional, thorough, and will make things happen. For example, I had to travel from Arlington to Tysons on Metro and Emilio picked me up at the nearest Metro stop. I could’ve rented a car or used a taxi - but he insisted on picking me up. Second, I was disappointed that I couldn’t get the black optic titanium grey wheels with the S-Line, Sports Competition Package. Emilio was able to work with Sam Alimi (manager) and swapped them out with the wheels I wanted. Essentially making my vehicle a custom car. Other dealerships said it wouldn’t be possible but Emilio made it happen. If that isn’t enough - the swap had to be done the day after I had purchased the car due to the Service dept being closed. Emilio came in on his day off to ensure the exchange went smoothly and supervised the process. He went above and beyond and was determined to get me the best deal. I’m sure other sales reps are good too, but from my experience I will go back to Emilio for future business. If you are in the market for an Audi, go see him today! Sam also provided great service. He was determined to make my purchase a good one. He came over to explain the wheel swap and did at his own cost and waived the transfer fee for my vehicle. The next day while I was getting the wheels changed, Sam explained to me their sales philosophy and it sealed my loyalty to their dealership. Roma Emelev worked the numbers for me. When we spoke about finance, he made it possible for me to not go into a negative equity scenario. I’ve purchased cars before and this is the first time someone has taken the time to really search for the best option. He made it extremely competitive and honestly the best finance deal I’ve had in my 22 years of driving. He also was very clear about various warranties and packages. Didn’t push anything, just simply explained each one and spent time on the most noteworthy. Without Roma’s work, I would not be driving my dream Audi. I can’t thank him enough. I have not used the service dept except for the wheel exchange. I do have an appointment on Monday so I will discuss that experience later but for now I can say it went smoothly and they look awesome! For the meantime, if you are looking or just browsing Audi’s - call Audi of Tyson’s and work with Emilio. Thanks again to all of you for making this a great experience and surprising me with the car that night!! I thought it would’ve taken longer to get it here. All the best!! More

The customer service we encountered at Audi of Tysons Corner was superb. The level of detail, product knowledge, friendliness and HONESTY of all of the staff we dealt with was on par with what we have co Corner was superb. The level of detail, product knowledge, friendliness and HONESTY of all of the staff we dealt with was on par with what we have come to expect when leasing a luxury car like an Audi. It was an absolute pleasure to work with Emilio to find our 5th Audi, we were very impressed by his knowledge and his passion for the Audi brand. He understood what we were looking for in a car (price/options) and made selecting the right car fun. Emilio made us feel comfortable and relaxed during the whole process. Even the financing manager was great to work with and took the time needed to explain and review the process. More