Audi Tysons Corner | Page 57

I'm still seeking resolution of continued disappointment and dissatisfaction with my current Audi A4 lease. I am a repeat Audi customer but have spent the 2 months that I have had the vehicle with unresolve and dissatisfaction with my current Audi A4 lease. I am a repeat Audi customer but have spent the 2 months that I have had the vehicle with unresolved issues which include: 1) Limited to no availability of online/Audi app functionality. 2) Inability to link vehicle with Audi Financial. 3) Navigation services not functioning. 4) Absent customer support for Audi Connect services on generation 3 vehicles because carrier is now Verizon - only options for T-mobile or ATT. The dealership has been unable to resolve it. I've also made numerous calls to Audi Financial - who states it's due to Gen 3 issues, multiple calls/emails with Audi Customer Care who state it's a Gen 3 issue, and dealership who says it's an Audi issue. It seems a little suspect that now that I am in the lease, everybody I talk to is aware of several issues with the generation 3 vehicles but none of that was disclosed with I leased the vehicle. Everyone is pleasant but nobody seems to have meaningful corrective action other than to tell me "it's an issue with generation 3 vehicles and you need to just be patient". **** Follow up August 26: After my initial post, I emailed the GM and was contacted by the service manager (Jose) within a few hours. He scheduled an appointment with Russ, who performed an update to the MMI and was able to resolve the issues. I was even provided a loaner over the weekend while they completed the work. Thank you to the GM for promptly addressing this concern and thank you to Jose and Russ. They were prompt, courteous and apologetic that the issue had not been addressed in a more timely fashion. More

I was essentially scammed by this dealership. I purchased a low cost used Nissan Sentra for a family member in need of a vehicle. The dealership claimed the vehicle had passed a 30 (or similar) point inspect a low cost used Nissan Sentra for a family member in need of a vehicle. The dealership claimed the vehicle had passed a 30 (or similar) point inspection. It appeared to be in reasonable condition. After the purchase, within weeks the transmission failed and had to be completely replaced. I took the vehicle to a reputable service center and was told the vehicle should have never passed state inspection due to numerous safety issues that were found. When purchasing the vehicle I was charged a $750 processing fee, only to come to find out after waiting several MONTHS to receive the title and tags in the mail, that the dealership never competed any paperwork with the DMV for title and registration. I had to go to the DMV and apply for title and registration myself, costing me several hundred dollars on top of the $750 paid to the dealership for nothing at all. Stay away from this dealership! You will regret doing business here. More

Repeatedly made mistakes when performing service Audi Tysons service made errors repeatedly during service of my vehicles. Once I took my Q7 there for a periodic service and, after they delivered it Audi Tysons service made errors repeatedly during service of my vehicles. Once I took my Q7 there for a periodic service and, after they delivered it, the Check Engine light came on as soon as I started it up. Their technician had neglected to reconnect a vacuum line, which took another day to find and repair. When I took my S5 there recently for its 75K service, their technician failed to reset the Service Due warning, so again I had to take it back for correction. This was after they had the car for 10 hours (dropped off at 0700, wasn't ready until after 1700). Repeatedly my cars have been delivered after service with the seat position, climate control, and audio controls changed, and once my S5 was delivered without being washed. In addition, it is almost impossible to contact their service technicians in a timely manner. If I had had just one bad experience there, I wouldn't be writing this, but almost every time I go there, they fail to meet what I expect from a luxury car service center. The only reason I have returned there is because it is very close to my office, but I plan to go elsewhere from now on. More

Excellent and professional service This dealership is by far one of the best in the area. Excellent, professional and courteous service. I HIGHLY RECOMMEND IT. Ask for Brian Aragon. This dealership is by far one of the best in the area. Excellent, professional and courteous service. I HIGHLY RECOMMEND IT. Ask for Brian Aragon. More

I took my car in for the maxcare program and was told that my filter was changed but I was still having a foul smell so I took it to another mechanic and the filter was filthy. There was no way it was ch that my filter was changed but I was still having a foul smell so I took it to another mechanic and the filter was filthy. There was no way it was changed. I will never take my car back to this location. Don’t trust them. More

Excellent experience We purchased our Audi A6 form Soli. Soli was incredibly professional, helpful and knowledgeable. Soli went out of his way to make us feel comfortable We purchased our Audi A6 form Soli. Soli was incredibly professional, helpful and knowledgeable. Soli went out of his way to make us feel comfortable and made the experience exceptional. More