Audi Turnersville

NO BUSINESS ETHICS OR COMMON COURTESY 1 star only because it's the lowest possible and can't give a 0 rating! Wasted 16 days on a car to have it sold from under my nose after agreeing to a 1 star only because it's the lowest possible and can't give a 0 rating! Wasted 16 days on a car to have it sold from under my nose after agreeing to a price! After the "managers" said they wouldn't budge $1200 on a car price to make a deal, they lowered the list price $3000 less than two weeks later! When I spoke to the internet sales girl again and mentioned I'm interested in the car at that price but just wanted a few additional pictures and some questions answered since I'm out of state and need to do my due diligence before traveling to buy the car... I kept getting pushed off and delayed due to "rain" and whatever else. The next day she was off and asked me to contact the "sales manager" who I called 3 times, left 2 voicemails, 1 message with the front desk, and emailed all from 10 am to 4 pm... yet NEVER received any calls or emails back. The following morning (day 3 after agreeing to the new price and clarifying I'm ready to leave a deposit once I receive those few requests), I spoke to the sales girl again who is now giving me a different price- $2900 higher for tires and who knows what else they claim! 3-4 hours pass as I'm still waiting on those pictures then I get a call from a salesman who confirms she was misinformed and the price is the original one we agreed to. Still told him I need those few pictures after he answered a couple simple questions the other girl couldn't, and told him I'm ready to leave a deposit once I receive them. An hour later, I get the pictures and told the girl I'll be contacting the salesman shortly to leave a deposit and get paperwork ready so I can work on travel arrangements, insurance, financing, etc. Not even an hour after that, I get a text telling me sorry we sold the car! Are you kidding me?! When I try to reach the salesman, he's conveniently left for the night. Same with the general manager, who I emailed in detail that same night but (just like the sales manager) NEVER returned my call or email or even acknowledge it. Apparently customer service and business ethics aren't a priority at this dealership. More

Excellent customer service My experience at the Turnersbilke Audi dealership was excellent. The staff was professional and accommodating throughout the entire buying process. I My experience at the Turnersbilke Audi dealership was excellent. The staff was professional and accommodating throughout the entire buying process. I would highly recommend this dealership for your next Audi purchase. More

Very Happy with My S6 I had been looking for a low miles CPO S6 and found one at a great price at Audi Turnersville. Sales process was low pressure as others have noted. I had been looking for a low miles CPO S6 and found one at a great price at Audi Turnersville. Sales process was low pressure as others have noted. I live in DC and so had to negotiate the deal remotely. When I picked up the car, it was as advertised and in flawless condition. I was mistakenly told that the car qualified for a subsidized Audi lease but I give George credit for honoring the interest rate nonetheless, with some level of profit coming out of the dealer's pocket. My experience with Harry as my sales rep was good overall but he could have been more responsive at times. Very likable guy though, which makes that easy to forgive. Overall, a great car and great experience. More

sales and service professionalism We were looking for and bought a used Audi. Tried several dealerships and can only say that we were impressed at the no pressure, professional treatme We were looking for and bought a used Audi. Tried several dealerships and can only say that we were impressed at the no pressure, professional treatment from sales, service, and finance. We'll be back. More

Audi CPO vehicle purchase Worked w/ Thomas Dickinson and George Roupas to close a deal on a Audi CPO vehicle. Both Tom and George were friendly and straight forward, they offe Worked w/ Thomas Dickinson and George Roupas to close a deal on a Audi CPO vehicle. Both Tom and George were friendly and straight forward, they offered me a fair price on the Audi I was buying and an OK price on the Jeep I was trading-in, with very little haggling or typical dealer back-and-forth. This was the third Audi dealership I had visited and was by far the best experience, even though I had to drive about 70 miles to get to Turnersville, Tom and George were able to get me into the new vehicle without having to make a second trip. Alexandra Sedlack also did an excellent job with internet communications, including posting great online pictures and responding quickly to my emails prior to my visit. I would recommend Turnersville Audi and would not hesitate to purchase a vehicle from them in the future. More

I didn't want to leave!!!! I recently met Harris, Jim, George, and Scott at Audi Turnersville. From the moment I walked in, to the minute I drove off the lot with my new A3, I e I recently met Harris, Jim, George, and Scott at Audi Turnersville. From the moment I walked in, to the minute I drove off the lot with my new A3, I experienced nothing but positivity, professionalism, and kindness from these guys. It was such a fun and engaging experience, I didn't want to leave! And George bought me lunch! (thanks George, YOU'RE THE BEST!) Ultimately, I must thank Scott for his flexible and generous nature regarding my financial needs. A customer for life....yep, for sure! Thanks guys! xoxo More

Excellent Experience A+++ I was referred by a friend to come to this dealership. I am so glad I did because from the moment I walked in, I was treated as family. Mark (salesman I was referred by a friend to come to this dealership. I am so glad I did because from the moment I walked in, I was treated as family. Mark (salesman) and George (sales manager) went above and beyond to make the car buying experience a painless and very easy one. Everyone I spoke with was extremely nice and helpful, definitely felt the luxury brand experience. Do yourself a favor and check these guys out if your in the market for an Audi. Would highly recommend! More

New Audi A5 Cab 2015 I previously owned a 2007 Audi A4 Cab which I absolutely loved. Since April of 2014, I have been stopping by the dealership looking for a new Audi A5 I previously owned a 2007 Audi A4 Cab which I absolutely loved. Since April of 2014, I have been stopping by the dealership looking for a new Audi A5 Cab. The color combination I desired was not available in the 2014 stock. Each time I stopped, Chuck Eisler was very accommodating and I never felt pressured toward another color option. In August, the exact car I wanted was coming into Virginia and the dealership transferred it to Turnersville for my review. I loved it and purchased it immediately! Chuck Schaffer was instrumental in the transfer and knew that I had to see it before I could make a decision. I was very happy with the new transaction and wanted them to find a great home for my A4 which I understand they did. Dana McClain has been the service representative for my A4 and she is the best at what she does. I called her to tell her the A5 was going to be mine and to take extra care getting it prepped for me. She was very happy to assist. AND, even after the sale, Chuck Eisler called to tell me he had acquired a Dining Out card which is good for a year. He listened throughout our time there and knew we dine out every night. A perfect followup to a perfect deal. Thanks to the Audi Turnersville team! More

Used Car Purchase I recently purchased a certified pre-owned Audi S4 at the dealership and had what I considered to be an excellent experience probably one of the bette I recently purchased a certified pre-owned Audi S4 at the dealership and had what I considered to be an excellent experience probably one of the better if not the best car buying experience I have ever had. I dealt with Harry Goldberg and George Roupas for the purchase and couldn't be happier with their professionalism and the way I was treated. I did not feel pressured at any point during the sale and all the information was laid out before me. Of course any time you buy a car there is wheeling and dealing, sales tactics and tricks and so on. But I did not feel like I was being exploited at any time and George was able to work with how I wanted to finance the vehicle so we would both make out in the end. In addition, I came up late on a Friday to purchase the vehicle. George and Harry were nice enough to stay late so I could get out of there that night with the deal done and in the car which I really appreciated because I live about an hour away from the dealership. I had been looking for either an A6 or a S4 for about a month or two and had visited many dealerships including Audi Turnersville. My experience at Audi Turnersville was the best of any of the area's Audi dealerships. I had visited Winner Audi in Wilmington as well as YBH Audi of West Chester and a few BMW dealerships as I was on the fence over a 535 vs. a A6 and 335 vs S4. Winner Audi had a used 2014 S4 that was slightly out of my price range and when I mentioned that the price was a little high to them, they didn't want to work with me or anything. They told me "Someone just left the dealership to go home and get their checkbook and will be back soon to buy the car". That was over a week ago and the car is still available on their website. Those kind of lies turn off customers because it was either a pressure tactic or they didn't want to take the time to work with me. Its too bad really because that car had really low miles on it and I was willing to move up in my price range if they would have worked with me on the price. Instead I was fed some line about someone coming back to buy it which I took as a obvious dealership canned pressure tactic story. I bet some old lady owned that S4 and only drove it to church on Sundays too! YBH Audi had two manual S4s that I was interested in but I originally stated I was looking for an automatic. I really wanted an automatic but would have probably purchased a manual. When you are going used you have to sometimes be flexible in what you are looking for. But they decided for me that I wouldn't like either of them and didn't even care to allow me to test drive the cars. I guess at the end of the day it is their loss because they didn't get the sale. More

Easy to Deal With Overall a good experience! No pressure sales. Met our budget target for the car. We leased a Audi A3 which my wife absolutely loves. Thanks. Overall a good experience! No pressure sales. Met our budget target for the car. We leased a Audi A3 which my wife absolutely loves. Thanks. More