Audi Turnersville

We just bought our Certified Audi Q5 from Audi Turnersville. We did everything online due to Covid-19. The GM Jimmy Magee is the key. He was so helpful and personable. He made us feel at home. He Turnersville. We did everything online due to Covid-19. The GM Jimmy Magee is the key. He was so helpful and personable. He made us feel at home. He had us in and out for delivery in under an hour. We are so happy. More

I have nothing but positive things to say about my experience. This dealership is fantastic. Brian (Sales Associate), Bev (Internet Manager) and John (Sales Manager) are the people you want to work wi experience. This dealership is fantastic. Brian (Sales Associate), Bev (Internet Manager) and John (Sales Manager) are the people you want to work with. They care and are willing to assist however possible! Highly recommend this dealership and this team! More

Terrible Service I really wish there was an option to give this place no stars! First lets just start with my "scheduled" appointment when I originally financed the ve I really wish there was an option to give this place no stars! First lets just start with my "scheduled" appointment when I originally financed the vehicle. I was obviously looked down on because I wasn't serviced by an audi sales rep, it just so happened a Huandi sales rep was making a special delivery to Audi Turnersville had the pleasure of assisting me and boom I was approved! I've had way to many issues with the car. Unnecessary repairs costing me but things covered under warranty was always overlooked. Never will I again purchase or recommended anyone I know to go there. More

Very helpful & reliable service Department I have very good experience with Mike Redding, he is working in service dep. I strongly recommend to go there. Very reliable & helpful. Very responsib I have very good experience with Mike Redding, he is working in service dep. I strongly recommend to go there. Very reliable & helpful. Very responsible price. One thing I like it, they give you loner car write away. You don’t need to wait there More

Incredible Service Experience - Highly recommend I rarely take the time to write a review about my experiences with businesses, but my experience at Audi of Turnersville deserves recognition. I live I rarely take the time to write a review about my experiences with businesses, but my experience at Audi of Turnersville deserves recognition. I live in Montgomery County, Pennsylvania and needed to get a basic service for my new Audi Q5. I contacted three local Audi dealers to schedule a simple oil change service. None of the dealerships were able to give me an appointment for several days. I explained that I worked and it was really difficult for me to take my car into service and my availability was limited. None of them seemed to care one bit nor did they make any attempt to accommodate me. I am originally from New Jersey and I was telling some friends about my frustration and they suggested that I try Audi of Turnersville. I actually live closer to Cherry Hill Audi but they said that Turnersville had a great reputation. I immediately called Audi of Turnersville hoping to get an appointment sooner than April 1st. Not only were they able to give me an earlier appointment but when I explained my scheduling restrictions they told me to bring my car right in that same day. As I had never been to the dealership before, in addition to being greeted by Dana who was extremely pleasant, the Service Manager Jeff actually took the time to come out and meet me personally. Shortly after I got there, Dana came out to tell me my vehicle actually had two open recalls. My local dealership never informed me that my car had any recalls. Because performing the recalls would take an extra hour and a half and they new I lived far away, they offered me a new Audi to use while I waited in case I wanted to do errands or go get something to eat. Although it took me about 45 minutes to get there and there are 3 local dealers within 25 minutes of where I live, I would rather drive an extra 20 minutes to a professional dealership that truly seems to care about their customers and their needs. I didn't purchase my vehicle there but they still rolled out the red carpet. AUDI OF TURNERSVILLE IS NOW MY AUDI DEALER! More

Horrible Experience! Beyond annoyed with this dealership. I waited before writing my review but It’s been bothering so much since buying my new 2018 Q7 I have to share my Beyond annoyed with this dealership. I waited before writing my review but It’s been bothering so much since buying my new 2018 Q7 I have to share my experience. Before stepping on the lot, I was approved with Audi financial. I wanted to go through Audi because of the *$1,000 loyalty bonus. This dealership also had the exact Q7 I wanted, at the price I wanted too pay. I figured no braininer, I am already a customer and they serice my current Q7 I purchased from them. Sales rep starts off by putting an application in my face and ask me to fill it out? I told him AGAIN I was already approved with Audi financial and VW credit already pulled my credit. I didn’t want or need my credit pulled again, I am already approvaled and had a confirmation # to pull up my application?!! He promised me my credit would not be pulled and it’s just to have my info for the file and to find my VW credit app. Within seconds of him leaving, I get an alert on my phone, my credit was pull with Credco?!! xxx! I just said I didn’t want my credit pulled and he didn’t anyway!?! At this point I should have walked out! Few mins later he comes back and says ok we have to go through Audi, here is your rate, term payment, sign here. He actually seemed annoyed? I guess they get paid more money using a different finance company other then Audi?!! Of course I called him out and he swore that Credco was to find my app and wouldn’t hurt my credit? REALLY, do you think i am stupid!!! VW credit and Credco are 2 totally different companys! Again so pissed I didn’t leave! But I was approved, it was the EXACT car I wanted, the price i wanted to pay and the payment I wanted. I said whatever let’s get this done, so purchased the Q7. As I am driving home, I realize I didnt get a demo on the car, no one showed me anything and my Audi connect was not even activated? I had to call Audi connect myself and register everything online. The Audi rep was great! She helped me through everything I needed to set up the car, she was SHOCKED the dealship didn’t do any of these things for me?! I live out of state (30 miles from the dealership) and was only given a 30 temp tag. I told them I would go to the DMV the next day to get the paperwork so my title and registration could be competed. I purchased on 10/23/18 and I returned to the dealership 2 days later 10/25 with all the paperwork they needed to submit to complete my title work. **I didn’t have to do this** I was just trying to make it quick and easy for everyone because I know my state is slow procceing title work and didn’t want my temp tag to expire. I waited about 2 weeks and no one calls me, about my registration? So I called them and was told it’s all submitted and should be in any day. Another week goes by.... no calls?! So I call back Again, leave 2 voicemails. Then I get a text message from my sales rep telling me I have to go back to the DMV and basically they didn’t submit anything?! At this point I am furious, I call him and explain I already went to the DMV and they have EVERYTHING they need to complete the tile work! Then he says “O yeah, they are working on it?” Obviously I was not happy with answer and called back later in the day and asked to speak with someone in the title and registration department. They tell me I better go to the DMV and get another temp tag?! I told him that’s not an option, they need to drive down and figure it out with the DMV! I have done more then enough to get this done they need to figure it out! Of course nothing is DONE! My temp tag expires and after being pulled over twice! I decide to take time off of work, to get the 30 temp tag. DMV asked for a bill of sale that i didn’t have with all of my paperwork? I had to have the dealership fax it over to get my temp tag. I leave the DMV with my 30 temp tag and look at the bill of sale they sent over and realize the ripped me off for my $1,000 loyal bonus!? Instead of taking the 1k off the price of the car they gave me 1k less for my trade and hid it in the paper work!! xxxx Bags More