Audi Tampa

I have received an unprofessional and unreliable service multiple times. I do not recommend this dealership. I was expecting quality service, but unfortunately, my Audi Tampa experience was highly disappoin multiple times. I do not recommend this dealership. I was expecting quality service, but unfortunately, my Audi Tampa experience was highly disappointing. More

Very Bad Customer Service + Personal Items Stolen I recently had my Q3 battery replaced at Audi Tampa and had a less than satisfactory experience. I will say that all of the women who I spoke with I recently had my Q3 battery replaced at Audi Tampa and had a less than satisfactory experience. I will say that all of the women who I spoke with over the phone were very friendly and helpful. My issue however is with Jason, one of the service advisors. He refused to return any of my calls or answer any of my questions. His only method of communication was through canned automated texts through the company's texting system. I texted back asking for an eta to which he sent me another pre-written generic text back saying he would let me know when my car was being worked on, which he never did. I just was all around not happy with his direct refusal to communicate with me. I am used to the service team at Crown Audi in Clearwater, which always provides exceptional customer service. I had taken my vehicle to Reeve's because it was much closer for me, but considering my battery replacement took 7+ hours anyway, I will definitely go to Crown next time. As soon as I went to pick up my vehicle I noticed that my expensive sunglasses were missing from the inside of my driver's side door. I mentioned this to Jason immediately and he jumped to the defense saying it definitely was not them... which I'm sorry, but how on earth can he make that claim. So, unfortunately either someone in their service department or the towing company (contracted by Audi) swiped my sunglasses. At the end of the day it's just a pair of sunglasses, I have the money to buy more and it's not like Ray-ban will stop making sunglasses but still, it's more the principle of the situation. I've never had any personal items stolen before when I've had my vehicle serviced at Crown. On a positive note, when I had my BMW I did have it serviced with Reeve's BMW just across the street and had a great experience with their team over there. So really my complaint is with Jason at Audi Tampa and whoever in the service department stole my sunglasses (unless it was the towing company which is possible.) - Hannah Thomas More

Not premium service My assigned service rep has been consistently rude, lies to my face. However, I switched reps and Steve H has provided excellent and very responsive s My assigned service rep has been consistently rude, lies to my face. However, I switched reps and Steve H has provided excellent and very responsive service. Interesting that I contacted the service manager and dealer manager and never got the courtesy of a response. My last dealing with Jessie G. I had an appointment and arranged for a ride back to work. First, he was rude on the phone and far from accommodating. Then he was rude and ignored me. I finally had to take a cab back to work. This is not the premium service I was led to expect. I love the car, the buying experience was great, Steve has stepped up to the plate for service. However, the actions of Jessie G spoil the dealership for me. A simple sorry for you bad experience from the managers would have bee nice. Find another service shop or at least stay away from JESSIE G. More

Great service and first class service. Christine was extremely helpful in solving a couple of additional issues.I will continue to have my work done there. Too man and first class service. Christine was extremely helpful in solving a couple of additional issues.I will continue to have my work done there. Too many ratings More

Excellent Service !! I have experienced great service every time i go to the dealership !! Tina my service writer is very friendly and cordial, and gives me great servi I have experienced great service every time i go to the dealership !! Tina my service writer is very friendly and cordial, and gives me great service always !! More

Fast courteous service This Dealership listened to me and treated me as an auto owner who was knowledgeable about my vehicles' condition & needs. This was a pleasant experi This Dealership listened to me and treated me as an auto owner who was knowledgeable about my vehicles' condition & needs. This was a pleasant experience after previous dealers were condescending or didn't listen. I left with the confidence that my vehicle was in top notch condition and I could rely on the professionals who serviced it. Very pleased with my experience. More

Great customer service! From start to finish, easy, efficient, great service. John picked up my car at my place of business, service was done and my car was brought back in a From start to finish, easy, efficient, great service. John picked up my car at my place of business, service was done and my car was brought back in a few hours. Very friendly and great customer service. Thanks Audi Tampa. More

Quick and easy service shop The appt time was honored with no waiting. Servicing was completed on time and no hassle transportation provided. Customer service is good But friendl The appt time was honored with no waiting. Servicing was completed on time and no hassle transportation provided. Customer service is good But friendliness is lacking. Its pretty much pay your money take the car and leave type attitude. Convenient and clean showroom with coffee and sodas to refresh. I will definitely return for next service and even recommend. More

Superior customer service I've been a customer of Audi Tampa since 2014 both sales and service. I've found it to be a truly wonderful dealership with the customer care and foc I've been a customer of Audi Tampa since 2014 both sales and service. I've found it to be a truly wonderful dealership with the customer care and focus I desire. The service department is outstanding and knowledgeable advisors like Jason Hunziker are always ready to provide valuable input concerning my vehicle. More

Efficient The team at Reeve's Audi makes it easy to drop off your vehicle for service, get a loaner vehicle and they communicate well on service requirements pr The team at Reeve's Audi makes it easy to drop off your vehicle for service, get a loaner vehicle and they communicate well on service requirements prior to proceeding with work. Their efficiencies allow me to seamlessly get back on the road. Thanks More