Audi Stuart

All went well. Treated very good. Tire replacement under tire protection was great and appreciated Treated very good. Tire replacement under tire protection was great and appreciated More

Maia was a star given her limited experience. Good to have Debra Newman as the sales veteran help us. Need to tutor my wife Holly on the many features on the car. I would advise your leadership t Good to have Debra Newman as the sales veteran help us. Need to tutor my wife Holly on the many features on the car. I would advise your leadership team that ALL WILLOUGHBY RESIDENTS are totally against the Eden Project and we will boycott further purchases of any vehicles from Audi and associated brands if the project goes ahead. More

The service department is alway spot on. Andy is a friend and truly exceptional service individual Andy is a friend and truly exceptional service individual More

Andy in Service is great! His customer service was commendable. He is professional, courteous, and thorough. Andy kept me updated while my Q7 unexpectedly had to be in for 3 His customer service was commendable. He is professional, courteous, and thorough. Andy kept me updated while my Q7 unexpectedly had to be in for 3 days for a repair on the cluster panel. I appreciated that he arranged for a courtesy loaner vehicle with Audi Stuart. Andy is an asset to Audi Stuart. L.aura More

Andy G. our service rep is great. He’s very personable and always ensures are car is well maintained. our service rep is great. He’s very personable and always ensures are car is well maintained. More

Deal ship is courteous. Andy G. is personable and truly concerned about my Audi running properly Andy G. is personable and truly concerned about my Audi running properly More

It was a pleasure doing business with Audi Stuart. Everyone with whom I came in contact provided excellent customer service. Bryan, in particular, was wonderful. He delivered my car, signed the paperw Everyone with whom I came in contact provided excellent customer service. Bryan, in particular, was wonderful. He delivered my car, signed the paperwork with me and spent over 2 hours familiarizing me with the features of the car. He was patient and knowledgeable. He checked on me on days after the purchase and even made sure that I was successful at charging the car for the first time. More

Audi Stuart: Great Until They Don’t Need To Be To potential Audi buyers, consider this a cautionary tale. Audi is a luxury car brand, however, Luxury should extend beyond the car itself—it should enc potential Audi buyers, consider this a cautionary tale. Audi is a luxury car brand, however, Luxury should extend beyond the car itself—it should encompass the entire experience. Sadly, this dealership missed the mark. Audi Stuart will fake it until they make it. Make sure you have everything you need before you sign the paperwork and leave the building. Once it’s done, they are done caring about you. My recent experience with Audi Stuart left me feeling disappointed and frustrated. I expected a reasonable level of professionalism and service from a luxury brand car dealership when purchasing a pre-owned vehicle from them. I also expected both keys to my car that were promised. Unfortunately, that’s not what transpired. Upon signing the paperwork, I was handed one key and was told that the second key seemed to have been misplaced. I carried on with the paperwork and finished the deal under the assumption that they were looking for the key and I’d get it before I left. That was not the case but they told me they would continue to look and will be in touch with me when they find it. Over the next two weeks, Audi Stuart remained tight-lipped, leaving me in the dark. It felt like pulling teeth to get any information as none was offered unless I specifically asked for it. Even then it was nothing but short, vague answers. I had a feeling that the key was not going to be found so I even offered to take some Audi merch in its stead so we could all be happy and move on. Finally, after 2 weeks of almost nothing, they confirmed what I expected, they couldn’t find the key. Instead of addressing the issue adequately, they offered an Audi-branded shirt and a cup with a value of $50.00 total. That’s retail prices btw, not their cost. The value of these items pales in comparison to the missing key’s cost of $400.00 and includes no consideration for the inconvenience it will cause me. I live an hour away and would have to drive all the way their to pick up a shirt and a cup! It’s laughable! I gave them one of the easiest sales they can make and it could have easily ended with everyone happy but they are willing to sabotage the experience and lose my business (and hopefully some of yours after reading this) over something so silly. Feel free to share this review with others. Perhaps it will prompt Audi Stuart to rectify this situation and/or improve their customer service practices. 🚗💡 More

My advisor Stephan was awesome he had me in and out and gave me a great rental. gave me a great rental. More

I have had a couple major repairs and this dealership has worked closely with me to minimize the expense and maximize the performance. worked closely with me to minimize the expense and maximize the performance. More