Audi Stratham - Service Center

Service exceeds expections This is the third time that I've been in for service, one for recalls and two scheduled maintenance. They are always prompt and the my Q5 is returned This is the third time that I've been in for service, one for recalls and two scheduled maintenance. They are always prompt and the my Q5 is returned clean and ready to go. More

Excellent Customer Service by Kevin No one likes to hear it’s time for some repairs. That’s exactly what I heard when I brought my Audi in for some road noise from the front end. Kevin No one likes to hear it’s time for some repairs. That’s exactly what I heard when I brought my Audi in for some road noise from the front end. Kevin explained what was happening and how it needed to be repaired. He reviewed my alternatives, helped me save some money and got me out of the shop in less time than anticipated. Great job! More

Warranty service for Steering My 2013 Audi Q5 was in for 2 recent services. The first was for a steering problem (intermittent power steering) and more recently for an engine light My 2013 Audi Q5 was in for 2 recent services. The first was for a steering problem (intermittent power steering) and more recently for an engine light problem. Stratham Audi service was great on both occasions. They diagnosed the problem, and made the necessary repairs. In both cases, the car was returned to me washed and running great. More

Front Brake Replacement After 81,000 miles, it was time for new front brakes. Got the appointment I wanted. The job was completed in a timely manner and at the cost quote. After 81,000 miles, it was time for new front brakes. Got the appointment I wanted. The job was completed in a timely manner and at the cost quote. More

Outstanding I purchased a 16 TT from Robert at Audi stratham. I have had the car for almost two years and have been in contact with Robert on occasion throughout I purchased a 16 TT from Robert at Audi stratham. I have had the car for almost two years and have been in contact with Robert on occasion throughout this time. He always answers my phone calls or texts and always has an answer to my questions. I'm still learning about all the stuff in my car. Robert recently set up a service appointment for me and was in the dealership to greet me when I arrived. I have purchased many many cars in my life and never have I had a salesman take time 2 years later to sit and chat and to again show me how to use things in my car after the service was done. I cant say how happy I am with the car, the dealership and more importantly the continued VIP treatment from my salesman Robert ouellette 2 years later. More

Audi Stratham New Hampshire - Bad Experience w/Service Dept The service department @ Audi Stratham needs a lot of work. They are not a customer oriented shop and make no effort to stand by their customer when The service department @ Audi Stratham needs a lot of work. They are not a customer oriented shop and make no effort to stand by their customer when property has been damaged while in their care. I've had both a set of Audi OEM and after market wheels damaged by them. While it's unclear whether the service or recon department is to blame (they each pointed fingers at the other), Audi Stratham didn't want to help. They finally agreed to pay to have the after market wheels repaired only because one of their service representatives was a witness to the before and after condition. Because I did not have a witness from their shop to confirm the before condition of the OEMs, they refused to repair them or help in anyway. The OEMs had been in their winter storage facility for about 5 months. When they were put back on the car for Spring, they were filthy; they had been stored without cleaning them first. I asked they clean them before leaving, which they agreed to do. After waiting over an hour...they returned the car and all looked ok until about 24 hours later when the shiny product they coated the wheels with dried and you could see permanent water spots on each now completely lack luster wheel. The finish had been eaten away and spots left due to the incorrect use of acid during cleaning. I had this verified by a wheel specialist and revisited the situation with Audi Stratham. They said it was not their fault, insisted it was their recon shop and refused to get involved. I did meet with the recon manager. He was extremely nice and while he did not agree this was his shop's fault, he offered to try and resolve the situation by repainting the wheels himself at no cost to me. After talking to Audi Customer Service, who also refused to get involved, I verified that if I had them painted by an unauthorized source it would devalue the vehicle for trade-in and eliminate the chances for the car to be re-cpo'd. Needless to say I did not go this route and had them professionally repaired at my own expense. More

Just great! Best dealership and service around. Great people, great service at a decent price. I have owned BMW's, Jeeps, and trucks and this is the best by far Best dealership and service around. Great people, great service at a decent price. I have owned BMW's, Jeeps, and trucks and this is the best by far More

Fuel pump problem after warranty just ended. Matt in service was able to get the problem covered under the warranty and they gave us a great loaner car and the whole experience was w just ended. Matt in service was able to get the problem covered under the warranty and they gave us a great loaner car and the whole experience was wonderful More

I have had my Audi for a year and a half and have had it in for mostly maintenance service. It has always been easy to get an appointment and the work is always done quickly. in for mostly maintenance service. It has always been easy to get an appointment and the work is always done quickly. More

Great and timely service. Would definitely recommend them. I dropped my car off and it was ready early and all services were performed as explained. them. I dropped my car off and it was ready early and all services were performed as explained. More