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75 Reviews of Audi Stratham - Service Center
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October 31, 2023
The service provided was friendly and accommodating. However, the part needed for my repair was marked up 40% from what a nearby garage charged for the same OEM part, ordered from the same source. Also, However, the part needed for my repair was marked up 40% from what a nearby garage charged for the same OEM part, ordered from the same source. Also, be aware that you will pay the diagnostic fee regardless of whether you decide to have them do the repair, which I have never experienced at any other dealership. More
by audi1234
Employees Worked With
Richard Catudal
October 13, 2023
Kevin Daley in service is highly attentive and was able to answer all of my questions surrounding my Q5 service. I appreciate the level of customer service at this dealer from sales to service. Will be bac to answer all of my questions surrounding my Q5 service. I appreciate the level of customer service at this dealer from sales to service. Will be back for all of my Audi needs for certain. More
by tcain
Employees Worked With
June 20, 2023
The service was prompt and the representative helpful and pleasant, providing an offer to buff out a scratch at a very reasonable price. pleasant, providing an offer to buff out a scratch at a very reasonable price. More
by abonney58
Employees Worked With
June 03, 2023
Traveling to Maine from Delaware and had a concern with our Audi. Called Audi Stratham and they said I could stop in. In under an hour they consulted, we felt better and continued our travels. We expected our Audi. Called Audi Stratham and they said I could stop in. In under an hour they consulted, we felt better and continued our travels. We expected to pay a diagnostic fee, but they said it wasn’t necessary and sent us on our way. Excellent reception, welcomed our pups, and we are grateful. More
by Maria
Employees Worked With
Colby Brown
May 22, 2023
They don't deserve any stars. Their service department is rude and they charge $500 for the first 10k checkup. That is unheard of for any car dealership. Steer clear of Stratham A Their service department is rude and they charge $500 for the first 10k checkup. That is unheard of for any car dealership. Steer clear of Stratham Audi. Our car is 8 months old with less than 7000 miles and we were charged $500 when we brought it for an inspection and oil change. They had my husband sign off for a 10k mile service which he didn't realize he was signing for since it had less than 10k miles and less than a year old. We're done with these crooks More
by cgagnon6666
Employees Worked With
They don't deserve any stars, Jake Steen
March 31, 2023
Great service dept and they were very helpful and I was given a loaner thanks given a loaner thanks More
by Gancher
Employees Worked With
December 30, 2022
Everything was top notch: the personal attention, the use of a loaner car and the communication. I don't know if there's another "tier" of car wash linked to more detailing of the inside that might not be of a loaner car and the communication. I don't know if there's another "tier" of car wash linked to more detailing of the inside that might not be complimentary, but I was disappointed that the wash seemed to be an afterthought. The insides of the windows weren't cleaned and they needed it...I frequently travel with my Springer Spaniel whose wet nose makes it tough for me to see well in cold weather. The moon roof glass wasn't clean either. However, the service staff was terrific, and you have a truly 5-star dealership. Marley Switzer More
by marley
Employees Worked With
Other Employees :
Chris Talas, Jake Steen
July 23, 2022
Traveling through the area and alternator went out. Called this dealership and was told they’d work me in despite being two weeks out on service work scheduling. Alternator was unavailable anywhere l Called this dealership and was told they’d work me in despite being two weeks out on service work scheduling. Alternator was unavailable anywhere local so the Service rep (Kevin S) searched until he found one and had it shipped overnight from San Diego. The alternator arrived without the belt so they’ve then sent a driver to Burlington Vermont (6 hour round trip) so I wouldn’t be held up any longer. Meanwhile, Kevin and the General Manager (Frank ) made sure I was comfortable, freeing up an office in the showroom where I could work and making a great driver (Colby) available to take me to restaurants. Everyone on the sales floor was also courteous and helpful. This was exceptional service in every way. More
by efpierce2000Ed
July 12, 2021
Quality of service poor. They fix one thing and break another, but nothing is their fault. Don’t trust them, they take NO responsibility for their work. another, but nothing is their fault. Don’t trust them, they take NO responsibility for their work. More
by Tom C.
Employees Worked With
Bryan Richardson
