Audi Stratham

My wife purchased a new Audi A4 in August of 2010 from Audi Stratham. A few weeks after the purchase there were wheel balancing issues. It took the service department at Audi Stratham 3 times to address t Audi Stratham. A few weeks after the purchase there were wheel balancing issues. It took the service department at Audi Stratham 3 times to address the issue. Which was very frustrating. You would think they could have corrected this with one visit. This past May she had Audi Stratham do a Stasis upgrade on the car as they are a Stasis dealer. The cost was about $7500 with the installation. Since the car was worked on by there service department there has been nothing but problems. The car has been back 5 times to Audi Stratham for them to fix things. This includes parts falling off the car on the highway because the service department failed to properly tighten bolts on the car. In addition to these problems while the car was there for them to fix these issues the service department damaged the body of the car on one of their lifts. Needless to say after all these problems we will no longer be doing business with them. As they have failed to address the issues and we had to bring the car elsewhere. I would not bring your car there to have any service done on it. More

I recently took my car in for a state inspection and then later for issue with the ride of the car and some other minor issues after delivery from another dealership. The service people, especially Patrick, later for issue with the ride of the car and some other minor issues after delivery from another dealership. The service people, especially Patrick, are very friendly and listened to my list of this and that. The day I took the car to get it inspected they'd run out of stickers and were genuinely bothered by and sorry about this. They went out of their way on my next visit later that week by comp'ing the non-warranty work involved in making my car ride better. I hadn't even requested this or complained. They just did it. They earned my business right then and there. I think the measure of a business is how they react to a mistake. Everyone makes mistakes, forgets to order more stickers, whatever - we are all human. It's what you do about it that's the measure of customer service. Not to mention, the car does ride better which was the whole point. They also gave me a ride to and from the dealership on a day where my daughter was sick so my wife could not give me a ride. The driver, Nick, was really friendly and answered all my questions about the 2.0T engine, various accessories, etc. He didn't seem put out in the least bit by having to drive me 15 min to and from the dealership. My only nit with Stratham Audi is their reception and waiting area. It's very small, usually crowded and the seats are not comfortable. They are stylish, sure but they have no backs. They also don't have any power outlets so that someone can plug in their laptop and work while waiting. It's a small place and not really conducive to working while you wait. You're better off taking them up on their shuttle or loaner service vs. waiting in the dealership. My first experience with Stratham Audi was excellent and I will be going back there for my Audi service. More

I recently signed a P&S to buy a used Cayman with a Porsche Assured 100K mile 6 year warranty that would cover all mechanical parts including some after market parts installed by the dealer. When I we Porsche Assured 100K mile 6 year warranty that would cover all mechanical parts including some after market parts installed by the dealer. When I went to collect the car with a bank check for $40K the finance person, Jared x110 and salesman Harry Robinson, told me that the Porsche Assured 100K mile warranty was being replaced with a Fidelity third party extended warranty. Jared told me how he felt this third party warranty was better than the Porsche warranty but I disagreed as that is not what was sold to me on the P&S. The most insulting part was when Jared told me they actually knew about this issue the day before but management decided to wait until I came in to tell me they would not honor their original agreement. Having know sooner would have saved me lots of grief and extra work to cancel my car loan and stop the insurance. The only option they offered me was to deceive the Porsche Technician by replacing some after market springs to certify the car then re-installing the after market ones later. They could not tell what happens when I go to a dealership for warranty work. At this point I lost total trust in anyone there and decided to leave. I still do not understand what happened and am shocked that a Porsche Audi dealership could do business like " Bob's discount used car lot." I am writing a formal letter to Porsche and am happy to talk to anyone about this issue as it is true. More