
Audi Stevens Creek
San Jose, CA
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2,103 Reviews of Audi Stevens Creek
Long term customers and will definitely return for additional purchases. Always an amazing experience working with Cassandra Crawford. We have purchased just from her 5 vehicles over the last 7 years. additional purchases. Always an amazing experience working with Cassandra Crawford. We have purchased just from her 5 vehicles over the last 7 years. Amazing facility and great customer service. More
From emailing to collecting car was awesome best sales exotic ever had first time buying Audi as we traded in our mini cooper for Audi A3 James the sales manager was first class offered me a deal on Satur exotic ever had first time buying Audi as we traded in our mini cooper for Audi A3 James the sales manager was first class offered me a deal on Saturday I could not refuse and collected car next day thanks to jimmy my sales expertise so calm no rush experience like some dealers audi Stevens creek open the door for us at 9.30 am and they dontt open till 10 am finance personnel was so awesome got us a good deal on finance and gap insurance and kao general manager awesome guy looked at our trade so happy to deal with Audi stevens creek will definitely be buying another car from this dealership we drove from Lodi ca to this dealership with a smile though out the weekend I’m going back this weekend to say hi thank you to all the staff for a honourable service 5 stars is not enough you guys deserve 10 stars my wife was so happy and my daughter was surprised when we came home to with her dream car thank you team Stevens creek audi More
We leased our Q3 from Stevens Creek in August 2020. In February, 2023, I received information about renewing my current lease. I responded to their email and was encouraged when Cassandra Crawford cont In February, 2023, I received information about renewing my current lease. I responded to their email and was encouraged when Cassandra Crawford contacted me. We spoke of getting another Q3 and specifications. Ms. Crawford looked over the available cars coming in and said a car would be arriving April 1 and she would put "my name on it" as being sold. Great news. That was the last "physical conversation" I had with Ms. Crawford. Through out March, I called and emailed her several times requesting pricing details for my car. She would respond by text or email "when can we talk"? I gave her times when I was available. She never called me. I was working way too hard to lease a car. April 1st came and went, no contact, NO CAR. Naturally, I assumed "my deal" was literally, down the road. In mid-April, I wrote an email to the Sales Manager and Ms. Crawford, stating my displeasure and the shabby treatment I received from Ms. Crawford, and surprise, surprise, NO REPONSE. I will be leasing a 2023 Q3, but not at Stevens Creek. Ms. Crawford is the most unprofessional and dreadful salesperson I have ever encountered. Stay far away from her, unless, of course, you want more "screen time" with nothing to show for it. More