Audi St. Paul

Mike was very instrumental in getting me to purchase a car at the Maplewood dealership versus the Golden Valley dealership. I had a car picked out and ready to go at Golden Valley, but thanks to Mike I en car at the Maplewood dealership versus the Golden Valley dealership. I had a car picked out and ready to go at Golden Valley, but thanks to Mike I ended up purchasing a similar vehicle at Maplewood instead. Mike was very charismatic and despite this being my first experience in purchasing a car, Mike made me feel very comfortable in going through the process. I would definitely recommend Mike to anyone who is looking to purchase an Audi. It was a pleasure going through the process with him and I would definitely purchase another vehicle through him if a need were to arise. Thanks, Mike, for all of your help. I really appreciate it! 10/10 if I were asked to rate my experience with Mike! More

Why Maplewood Audi: I have a 2009 A4 and am very pleased with the vehicle’s appointments and 'initial' performance; as well as Maplewood Audi’s Sales and Service functions. However, at 90K+ miles I experie with the vehicle’s appointments and 'initial' performance; as well as Maplewood Audi’s Sales and Service functions. However, at 90K+ miles I experienced a major engine issue that was addressed in a professional, timely and equitable manner. Why Jake Erickson: Bright, Principled, Engaging, Respectful, Understanding, Witty, Discerning, Fair, Honest, Original, and Intelligent. He also exhibits an appropriate sense of humor … and balance. A uniquely qualified and talented automotive PROFESSIONAL that listens to and is concerned about the customer experience. More

I bought my '99 A4 off the Maplewood lot when it was 2 years old, and now, in 2012, the guys in service are keeping my aging but solid Audi road-worthy. Tom Frisch is great at interpreting my vague descri years old, and now, in 2012, the guys in service are keeping my aging but solid Audi road-worthy. Tom Frisch is great at interpreting my vague descriptions of what I think my car needs, and he's been a big help in making decisions about what to do and when, given how I drive and the car's age. I've called him a couple of times with questions, and if he wasn't right there, he called me back in minutes. I took my car to another shop just once, many years back, and that was enough to send me back to Maplewood. They are honest and ethical, and I trust Tom's advice completely. I also appreciate the free loaners when my car needs to be in the shop for the day. Though I bought a used car 12 years ago, everyone at Maplewood treats me like I own the priciest new car in the Audi line. I recommend them highly. More

I have received excellent customer service while working with Maplewood Audi over the past two years. All of my interactions have been with Jake Erickson for service on my Audi A4. With each visit, Jake with Maplewood Audi over the past two years. All of my interactions have been with Jake Erickson for service on my Audi A4. With each visit, Jake has taken the time to thoroughly explain all of my repair options and truly seems interested in my car. He has also recommended money saving options, whether that was repairing damaged wheels instead of replacing, or pre-paying for upcoming scheduled maintenance at a discount. In each scenario, Jake was forthcoming with options I had not previously known of. I have found that I can come to Jake with any question for my A4. For one incident(hail damage) Jake inspected my car and referred me to a local body shop for repairs. I received the same excellent level of service from the body shop just as I consistently receive from Maplewood Audi. I have since referred family members to this body shop thanks to Jake's recommendation. Jake has also gone above and beyond to ensure my needs were taken care of. In my most recent visit, Jake was on vacation during one of the days my car was in service. Jake still offered to respond to any questions I may have over email while he was out. I would like to thank Jake and Maplewood Audi for their excellent service over the past two years. I would recommend them for any of your service needs! More

As usual, I received excellent service from sales representative, service department and financing through the purchasing process of my new A6. Will continue to make Audi my first choice when conside representative, service department and financing through the purchasing process of my new A6. Will continue to make Audi my first choice when considering a new vehicle. More

In late January 2012 I visited Maplewood Audi to research the new Q5. The goal was to upgrade my older wagon and more easily accommodate two dogs on long trips. Besides going over all aspects of the car, Mik the new Q5. The goal was to upgrade my older wagon and more easily accommodate two dogs on long trips. Besides going over all aspects of the car, Mike Dahl helped me measure for dog crates—and even had me return with them to make sure the fit was perfect. He was an expert on all features and functions, and there was no pressure—just plenty of helpful instruction, a tour of tutorials on the website, and the invitation to come back or call at any time for help or reviews. I left a few weeks later on a 2,600 mile drive, round trip, comfortable that I knew the car—or could ask questions anytime along the way. And on top of that, who would ever guess that buying a car could actually be fun? Great car, great salesperson, great dealer! More

Joe Bergeron was a great salesperson. He did everything to make this a pleasnat and professional experience. I would highly recommend him to my friends who may be in the market for a new car paurchase. to make this a pleasnat and professional experience. I would highly recommend him to my friends who may be in the market for a new car paurchase. More

I would highly recommend this dealership and Brenda to people because of the friendliness, knowledge and professionalism that they shared with me and my family. people because of the friendliness, knowledge and professionalism that they shared with me and my family. More

The day started out nicely - ended horribly!! As anyone would expect, was approached by a salesperson (name witheld) and greeted me nicely. I had a great experience test driving the new 2012 A4. I decided would expect, was approached by a salesperson (name witheld) and greeted me nicely. I had a great experience test driving the new 2012 A4. I decided to run numbers and ask questions with the salesperson (with strong intentions to buy) - who was very patient and happy to answer any questions. But towards the end, there were some miscommunications about the final number and I decided to leave without a purchase (very frustrated and disappointed). The next business day came and I got a follow-up phone call and text from the salesperson. At first it started out pleasant with the usual follow-up comments via phone. But when I said I was going to look at other places, immediately the mood of the conversation changed. The salesperson immediately went out of their way and texted me with an insult. (I was especially taken back by this, this is the most unprofessional form of communication) I notified the manager and the response was that the salesperson was frustrated. Frustrated or not, that is no excuse to treat a client in that manner. Due to this incident, I will never go to Maplewood Audi ever again. I will most definitely be willing to send my text conversation with anyone who wishes to see it. I hope that there is action taken on this matter and that other customers are not treated this way in the future. More

Everything was handled perfectly at the dealership during the times I visited. However, I can't understand waiting over 3 months for delivery of my vehicle. Your planning group in Germany might need some ass the times I visited. However, I can't understand waiting over 3 months for delivery of my vehicle. Your planning group in Germany might need some assistance with forecasting and capacity planning. In the end, having the Q5 was worth the wait, but it did dampen my enthusiasm for Audi as a company. More