Audi St. Paul

Mike Dahl made purchasing 2014 Q5 an A++ experience I purchased a 2014 Q5. I normally dread the entire car buying process including the high pressure to quickly make a decision. Mike Dahl changed my I purchased a 2014 Q5. I normally dread the entire car buying process including the high pressure to quickly make a decision. Mike Dahl changed my mind about auto sales persons. He was very friendly and made me feel like I was 100% in control of the whole process from the moment I walked into the door to the time I drove off in my new Q5. I never felt stressed or pressured to make any decision quickly. I thank him for his patients in my multitude of questions and I was grateful for his overall knowledge of the products. Even after the purchase was finished Mike followed up with me to offer his help with any questions I may have on my new car. A big THANK YOU to Mike Dahl and St. Paul Audi for making my car buying experience a pleasurable memory. More

Outstanding Service My experience at St. Paul Audi was nothing but pleasurable - Chrisette Bany was professional, personable and beyond patient during the entire process. My experience at St. Paul Audi was nothing but pleasurable - Chrisette Bany was professional, personable and beyond patient during the entire process. Purchasing a new vehicle can be stressful, but between Chrisette and Raven, the process was smooth and completely enjoyable. I would highly recommend this dealership to family and friends. More

2012 A4 CPO Purchase I was looking for some specific options which caused me to search a wide area for a used A4. I found what I was looking for online at Audi St. Paul. I was looking for some specific options which caused me to search a wide area for a used A4. I found what I was looking for online at Audi St. Paul. While on the website checking out the pictures, Larry Swenson offered to chat with me and answered several questions before offering his mobile phone number for any follow information or when I was ready to purchase. Nice, no extra pressure, and easy to work with. Several phone calls and txt measages latter, Larry had not only sold me on this particular car but helped compare two other options I was considering to make sure I had the correct information for an informed decision. Once we had agreed on a deal Raven Fox call and worked out all the details for the paper work, very nice and again easy to work with. I did this complete purchase from 600 miles away, and everyone involved made it as simple as possible. Since I was buyin gthis car site unseen, I aske Larry to verify there was nothing about the car I would be surprised with, he went right out and washed the car, hand drying it to go over all the exterior and took extra pictures to make sure I was comfortable. I am very pleased with me experience and would recommned Audi St. Paul to anyone, near or far. More

Jim Palmer made my purchase a pleasure from beginning to end I reached out to Jim and talked about purchasing my vehicle. He was very patient and said he would contact me back about the time I would be ready. Ju I reached out to Jim and talked about purchasing my vehicle. He was very patient and said he would contact me back about the time I would be ready. Just like clockwork he reached out to me. He suggested I fill out an online credit application and he took it from there. I walked in and was out the door in no time. Jim made my entire experience as painless as possible. More

Audi Saint Paul--Jim Palmer Purchase Experience Our experience working with Jim Palmer at Saint Paul Audi was excellent. His knowledge of the vehicles was extensive, all questions were answered com Our experience working with Jim Palmer at Saint Paul Audi was excellent. His knowledge of the vehicles was extensive, all questions were answered completely and professionally. He showed great patience with the extensive questions presented by my wife and me. I would recommend this dealership and Jim Palmer specifically for the purchase of an Audi vehicle. More

Fast service - great customer care My 2001 Audi A6 broke a serpentine belt on the Interstate highway on a Sunday evening. I was headed back home to Madison, Wisconsin from a visit to fa My 2001 Audi A6 broke a serpentine belt on the Interstate highway on a Sunday evening. I was headed back home to Madison, Wisconsin from a visit to family in the Twin Cities. Without giving it a second thought I had the car towed to Audi St Paul since that was the dealer from which I had bought the car and had it serviced. I left the car in the lot and used the after hours key drop in hopes that the car would be serviced that Monday. To my delight the Brandon Polhemus notified me at 7:15 a.m. that the car was already in their shop and he would call shortly to let me know the extent of the necessary repairs. By 8:00 a.m. I was informed that all the parts were in stock and they could complete the work that morning. In fact, by 10:30 a.m. the repairs had be made, the car washed, and ready for me to pick up. I have been dealing with Audi St. Paul for more than 15 years and will continue to do so whenever my travels take me to the Twin Cities. They provide courteous, prompt service with the assurance that only those parts that need to be repaired will be attended to. They deserve an A+++ in my book. Roger E More

All Audi : All Good! My husband and I purchased an Audi Q5 from Joel Heinen last week. This is the third Audi vehicle we have purchased. It was a great experience. Joel wa My husband and I purchased an Audi Q5 from Joel Heinen last week. This is the third Audi vehicle we have purchased. It was a great experience. Joel was super easy to work with and able to answer all of our questions. We really appreciated his low pressure sales approach. Raven Fox was also a pleasure to work with. She really took her time with us and made sure we understood all of the add on protection features for our new vehicle. We're happy customers! More

Enjoying my Audi A4 My buying experience at Audi St. Paul was excellent. Audi St. Paul had a great inventory of both new and used cars. Larry Swenson was extremely knowle My buying experience at Audi St. Paul was excellent. Audi St. Paul had a great inventory of both new and used cars. Larry Swenson was extremely knowledgeable about the models I was interested in, accommodated my schedule in having cars ready for test drives, and was patient and understanding when I reconsidered what I really wanted. When I picked up the car, Larry gave an impressive tutorial of all the features that I am now enjoying. I ended up financing through Audi St. Paul at the last minute, and both Larry and Raven Fox were responsive and helpful in pulling that together pain-free. We plan to make another vehicle purchase in the next couple of years, and will definitely return to Larry and Audi St. Paul based on this experience. More

A blown transmission in another vehicle is what caused us to be looking for another vehicle. Complicating things for our family was the fact that I am unemployed. The past six vehicles our family had purcha to be looking for another vehicle. Complicating things for our family was the fact that I am unemployed. The past six vehicles our family had purchased (essentially since we were college students) were brand new so we knew nothing about the pre-owned car market. I initially talked with Joe Stifter who gave me the greatest 20 minute tutorial over the phone of things to look for when buying pre-owned. About a day later, I received a call from Joe saying that they might have found a car we would like to look at and that Mike Dahl would contact me. Mike called me within a day and we set up time to see the car. It ended up being a great car, older but low milage, and in far better shape than anything I think we would have found on our own. Raven Fox then took some time to talk through possible financing options and again provided great information. We completed the application process online which was very simple and ended up closing with Tammy Chamberlain the next day. This truly was the easiest car buying experience we have ever had! Here are the reasons why you should check out Audi St. Paul: There is no doubt that Joe Stifter wants you to have the best buying experience ever at this dealership. Everyone we interacted with as well as the technicians that worked on the vehicle provided stellar service. Mike Dahl is one of the most professional people I have ever worked with (I've been in sales my entire career). Admittedly it's been a difficult last couple of months for our family and we expected this process to follow that trend. Mike made sure it didn't! Raven knows the financial side and presents all options well, and Tammy had everything prepped and ready for us to close the transaction quickly. You will not be disappointed when working with this dealership on your next auto purchase. More

I have purchased numerous cars in my life, and I've never had a worse buying experience than I have had with this dealer. I'd been searching for several months for a very specific pre-owned vehicle (a never had a worse buying experience than I have had with this dealer. I'd been searching for several months for a very specific pre-owned vehicle (a BMW M5), and when this particular one popped up in my internet search, I immediately called to see if it was still on the lot. It was, so I went up for a test drive. I pulled back into the lot and informed my salesman (Joe Beedle) that I'd like to make a deal and get the car. This was Tuesday evening. After a very quick an easy negotiation (Joe even commented on how easy I was to deal with) I informed both Joe and his manger, Jeff Carlson, that I'd like to get the car by Friday. I also had declined their financing (as I have always secured my own through USAA) and wanted to make sure they would have everything they needed to process the transaction, and was assured that this was plenty of time to get the paperwork all in order. First thing Wednesday morning I got all my ducks in a row and call Mr Beedle with the info from my bank so they could get the ball rolling. I hadn't heard anything back by the evening, so I gave Mr Carlson a call, because I wanted to make sure there were no delays on Friday, as I had a trip planned for the weekend (and of course I wanted to drive my new BMW:) Mr Carlson was fairly rude on the phone and told me it would take at least 3-5 days to process a direct deposit from USAA, and in his words, "they're a pain-in-the-xxx to deal with." Huh, what??? I've purchased my last 5 vehicles this way and have always just driven right off the lot with car on the same day, and the reason for my continued loyalty towards USAA is the fact that they're ALWAYS extremely easy to deal with. And I know for a fact that this has not changed because my father just purchased a new Chevrolet Silverado this week via the same method, and drove right off with the car. Anyway, long story short, at this point I became quite concerned -what's going on here? Am I being punished for providing my own financing? Did someone else come in after me and want to buy this car, and they're trying to annoy me to get me to scuttle the deal? Also, still no word from my unresponsive salesman, Joe Beedle. Now it's Thursday morning and I started right out at 9 am by trying to reach my salesman to find out what's going on...surely, this must all be some mistake, because what dealer in their right mind would treat a customer this way? I was astounded by the treatment I was receiving from every single person I talked to at this dealership. I also called my bank again to confirm the details of this transaction and was informed that as long as the paperwork was faxed back to them from the dealer by 3:00 pm that day, they're should be no problem whatsoever. So I dropped everything I was doing at work and headed all the way across town to make sure things got faxed in. This was 2:00. And I was informed that there was no way I could take my car. Even though I had a trade-in and the difference owed on the transaction was a paltry $11,000. Ok, I say, and headed back to work....my bank said this will be funded ASAP as I had called ahead and reported the "situation," so Ill just come get it in the evening. I received an email by 3:30 that day from USAA, with a tracing #, informing me that indeed the loan had been funded, and everything should be a go. I called Joe Beedle again, with no response. I was about a mile away from the dealer again, when he finally calls me back to tell me there's no way anyone can verify my funds that day and to go back home. This whole thing was a complete nightmare at this point. I really wanted this specific car or this deal would've been so over, but now it's just a principle-thing -no one deserves to be treated this way. Friday morning, code red. This is absolutely out of control. I'm getting subterfuge, and outright lies from everyone I talk to at the dealer. I'm told they've called Wells Fargo with my tracing # and can't verify my funds, but I'm also told the that the Controller is the only one with access to their Wells Fargo account and this person is mysteriously unreachable. Finally around noon the General Manager Joe Stifter calls me to basically give me all the same runaround, with no hope for resolution before Monday of the next week. I need to leave town this afternoon, so with all my energy drained, I give up. I have NEVER been treated like such a jerk by a car dealer in my entire life, and the only thing the GM can say to me "gee, well we just want you to be happy and we hope to gain your repeat business." My only response was "are you high?" More