Audi St. Paul

Another excellent experience at Audi St. Paul I recently bought my 4th Audi at Audi St. Paul and could not be happier with the experience. They went above and beyond to facilitate a unique transac I recently bought my 4th Audi at Audi St. Paul and could not be happier with the experience. They went above and beyond to facilitate a unique transaction and got me into a car I've been wanting for a long time. My salesman, Joe Beedle, has the patience of a saint throughout hundreds of texts, emails, and calls from me during the deal. I'll keep coming back to Audi St. Paul for all my maintenance and purchases, passing right by the other local Audi dealer on my way. Thanks again! More

The Good and the Ugly Well, this review comes with mixed emotions. After some research, I had a pretty good idea of what I wanted. I was looking for a used Audi A4 in th Well, this review comes with mixed emotions. After some research, I had a pretty good idea of what I wanted. I was looking for a used Audi A4 in the 2007-2009 year range, but was leaning towards a newer model for a variety of reasons. I also required it be a one (or possibly two under the right circumstances) owner car with a “clean” CarFax. I had looked at other dealerships in the Twin Cities and found some sales staff to be personable while others fit more in the stereotypical used car salesman mold. A couple of cars I found online brought me to St. Paul/Maplewood Audi. I had connected online with Joel Heinen and met up with him to take a look at the two cars I was interested in. I was VERY clear what I wanted in the car, specifically a clean CarFax with one owner. Although both were good used cars, I was drawn to one specific model for a variety of reasons. It had low miles, the paint was in good condition, and it had a trim line that added a few bells and whistles. The CarFax was clean, but it did have two owners. Since the two owners had all the service done at the dealership and I could see the records, I felt comfortable passing on my one owner requirement. There were a few other small issues that needed attention, but Joel quickly noted them and felt the dealership would likely take care of them. I agreed to the asking price based on what was provided by the dealership and the work they were going to do to address the issues. Joel was great during this process and I highly recommend him. I was a happy camper…at this point. Management, on the other hand, has left a lot to be desired. After about 2-3 weeks, I noticed some bills in the glove box. Upon reviewing these, I noticed an auto body receipt for body work done just before the car was traded in. It was less than $2K, but it had been submitted to insurance and should have been on the CarFax report. I brought this to the attention of Joel and stated, in my eyes, this impactes the value. Had I known about this (which I should have), I would not have paid the full asking price. I asked that they make some price concession and repair a molded door lock piece on the side the damage work was done (I can’t be sure this was caused by the accident, but it seemed to be more than coincidental). Joel brought this to the attention of the Sales Manager Kevin Larson on or before 12/17/14. It wasn’t until 12/29/14 that I heard back from Kevin and he felt this was a minor issue and the car should be just fine. That was great, but he didn’t address my concern nor address my proposal. I replied on 12/30/14 asking him to address my concerns and my proposal and as of 1/13/15 I have not heard a word. I guess they take the “ignore them and they will go away approach”. Again, Joel was a pleasure to work with and I feel bad having to leave this negative review. But perception is everything and my perception of the lack of concerns for customer issues is overriding the positive buying experience I had initially. More

Very Personable and friendly service staff Been going here for 4 years now. Always received excellent service. Friendly and transparent; they always listen to your opinions/concerns before givi Been going here for 4 years now. Always received excellent service. Friendly and transparent; they always listen to your opinions/concerns before giving their input. I think that's very important, especially someone like me being a gear-head might have more to add when determining how to care for my car. No one is perfect, but they always hold themselves accountable if ever wrong and will always try to sort out an issue for any customer they help. John Wagers has been awesome when bringing my vehicle for servicing. More

Excellent! My overall experience was fantastic. Nick was extremely kind and friendly, and educated on our new vehicle. I would highly recommend both Nick, and th My overall experience was fantastic. Nick was extremely kind and friendly, and educated on our new vehicle. I would highly recommend both Nick, and the dealership for your new car experience. My daughter purchased a vehicle from Nick three days later, and she now loves her Audi! More

excellent service Mike Dahl was wonderful and very helpful! He even stay late to finish up the sale of my new car. I will for sure recommend him to my friends. I also, Mike Dahl was wonderful and very helpful! He even stay late to finish up the sale of my new car. I will for sure recommend him to my friends. I also, would like to say everyone we came into contact with at Audi was great! More

Certified pre-owned Audi A4 purchase The internet is a wonderful thing. You can research cars and fine tune a search for a make and model that meets your needs. After many days of online The internet is a wonderful thing. You can research cars and fine tune a search for a make and model that meets your needs. After many days of online research I found the perfect car for me. An Audi A4. I was not only able to find the perfect car, I was able to find an exceptional dealership at Audi of St. Paul to purchase it at. I spoke with Joe Bergeron about the Audi A4 and certified Audi pre-owned car buying process. I met Joe at the dealership to take a test drive and was very impressed with his knowledge about the car and the dealership in general. They have great customer service and made the buying process an enjoyable experience. I would recommend them to anyone looking for a good new or used car. Thanks Joe! More

Excellent sales and service staff I have been a customer for many years. Just purchased my second car from Mike Dahl and he is a wonderful salesperson. Not pushy, and goes over and a I have been a customer for many years. Just purchased my second car from Mike Dahl and he is a wonderful salesperson. Not pushy, and goes over and above to provide an excellent buyer experience. The service department is also excellent, and Ryan Thompson is very attentive and customer service oriented. I would recommend this dealership without reservation. More

A Delight Every Time I never love it when there are issues with my car, but I am always happy to go to Audi St. Paul because I know it will be taken care of! I never love it when there are issues with my car, but I am always happy to go to Audi St. Paul because I know it will be taken care of! More

Wonderful Allroad purchase courtesy of Chrisette Bany I just purchased my 2013 Allroad from Audi St Paul. Their price was great, and the car is exceptional. My salesperson Chrisette was really good to wo I just purchased my 2013 Allroad from Audi St Paul. Their price was great, and the car is exceptional. My salesperson Chrisette was really good to work with and even continued to follow through after the sale; I would be very happy to return again. Coming from Wisconsin, it was very convenient that they could also arrange all the plate transfer details, and we left with my Wisconsin plates on the car (unlike my last purchase from a different MN dealer who completely screwed it up). Although I didn't have any repair work done, their workshop is spotless; the cleanest I have seen in this country; highly recommend this place. More

Easy peasy! Scheduled my 55k mile service and they got me in right away, gave me a great loaner, discounted the service based on a free-oil change coupon and solv Scheduled my 55k mile service and they got me in right away, gave me a great loaner, discounted the service based on a free-oil change coupon and solved my other issues. Loaner return was convenient. David Ydstie was a star. More