Audi St. Paul

Fun and Great customer service! Audi St. paul did a wonderful job at accommodating my specific needs to get out of a lease end at a different dealership. They were flexible, honest, Audi St. paul did a wonderful job at accommodating my specific needs to get out of a lease end at a different dealership. They were flexible, honest, wanted to work with my needs, and very friendly/not pushy throughout the process. Steve is a great addition to the Audi team in St. Paul. I was impressed by his sense of professionalism. He was very genuine throughout the process and was more than eager to make the deal work for both our needs. he stayed well after his hours to make sure everything went smoothly and was committed to the entire process. The manager working that evening was also more than willing and happy to figure out the best deal for my situation. The finance department was also very great and easy to work with. Tammy did a great job and made it a seamless process! Thanks again! More

A3, my new sweet ride I test drove a 2015 A3 and knew I had to have it. Within 24 hours the car was mine. As it gets dark early I test drove at night and didn't even notice I test drove a 2015 A3 and knew I had to have it. Within 24 hours the car was mine. As it gets dark early I test drove at night and didn't even notice that the window trim on the passenger's side was a bit scratched. I was told about it and delighted to hear they would replace it. Sure enough, the replacement made and a loaner given. Wow. So glad I jumped from VW to Audi. Chrisette, Tammy, Raven and John made the process smooth and painless. Trust me, getting a loaner from Weatside, where I had previously purchased 5 VWs was like pulling teeth. Excellent customer service at Audi St Paul! More

Unethical service experience I experienced a multitude of issues while taking my vehicle in to be serviced here, I could write a novel about it but I will try to be short. The num I experienced a multitude of issues while taking my vehicle in to be serviced here, I could write a novel about it but I will try to be short. The numerous times I had my car in here was far and away the worst and most unethical service experience I ever had. Almost every time I brought my car in to be serviced some random thing would immediately go wrong when picking it up. It's an older car with 110,000 miles so some things are expected but when it happens 4-5 times in a row it stops being just a coincidence. Some quick examples: I got an oil leak fixed and they forgot to put a part back under the hood, it was very obvious for me to notice it was not replaced. They later admitted that the mechanic broke it on accident and threw it away. They replaced the part but the point is that they tried to hide it hoping I wouldn't notice. Btw, the oil leak was not fixed and I had to take it somewhere else to get it properly repaired. To eventually fix the oil leak they quoted me at approx. $1200 to fix the valve cover. After taking it to another auto shop they changed me just $350 to identical work. I needed a headlight bulb replaced, they quoted me on the bulb but told me it would cost an extra $100 or so (Not sure of exact price or issue) because the socket or something was rusted or something. I took it to the other mechanic that fixed the oil leak and they charged me a flat $40 and said the socket was fine and the bulb will function well. Not a huge saving, but it shows that Audi St. Paul will try to squeeze every dime out of you on top of their premium prices. They will NEVER provide you with a less costly alternative to your problem. They will quote you on the most expensive fix possible and that is it. One day after I picked up my car after one of these quotes my convertible top malfunctioned and froze half way while retracting, it has never done this before in the hundreds of times I've used it. I took it in to have them look at it and said the convertible motor is broken and it will cost roughly $2000 to fix. That sounded outrageous so I did some research and learned you could do a manual reset. I asked them if they tried that and they did not, I asked them to try it and it reset the top and the top has worked fine ever since without spending $2000 on a motor replacement. The point is they did not even attempt the manual reset or even present it as an option. They quoted me $2000 and asked me yes or no if I want to proceed. While they aren't doing anything unlawful I find this kind of practice to be highly unethical. To wrap it up, these were just a couple examples, there are 3-4 more stories of equal lack of confidence that I can post about another time. It is in your best interest to find another place to replace your car. Also, there is an abundance of 5 star reviews on here because they use a 'review funnel.' They send out an email to clients after their service, the link they provide sends you to a review site if you have a positive review but it sends you back to a dealership email for negative reviews. This practice is not against online review regulations but can be seen as an unethical practice in the digital marketing world. But at least they stay consistent with their unethical practices. More

Vehicle Purchase Great dealership to do business with Very professional and informative without the pressure you feel at many dealerships The dealership was clean Great dealership to do business with Very professional and informative without the pressure you feel at many dealerships The dealership was clean, inviting and the dealership personnel were friendly More

Unparalleled service I have never been treated so well at a dealership. I feel women are often overlooked or not taken seriously when purchasing a car. Well, I've purchase I have never been treated so well at a dealership. I feel women are often overlooked or not taken seriously when purchasing a car. Well, I've purchased seven cars and bar none, Chrisette Bany at St Paul Audi is the most respectful salesperson I've ever dealt with. The level of customer service at St Paul Audi is the best I've experienced. Thank you, Chrisette! More

Another great experience We have purchased and leased multiple cars from Audi St. Paul. And we've also had our cars serviced here for 14 years. Joe Stifter and his entire te We have purchased and leased multiple cars from Audi St. Paul. And we've also had our cars serviced here for 14 years. Joe Stifter and his entire team are simply fantastic - every individual provides exceptional customer service. The sales team is great. Easy to work with, no tricks and gimmicks. The financing team is competent and knowledgeable – they explain all of your options in an educational way – no pressure tactics. Although the entire Service team rocks, John is probably one of the best. He's made my wife feel very comfortable in discussing everything from deer collisions (!) to recommendations on new tires. That's a big deal to both of us. In the 2 instances when we had anything close to what I'd call an 'issue', the team rallied and addressed everything to our complete satisfaction - and delight. Customer loyalty isn't defined by interactions when everything is going great. It's defined by how an organization takes care of you when there is a problem. And last week, when confronted with a fairly big issue, they stepped up and came through for us. Quality product. Superb service and sales. And when it matters, doing everything they can to support their sterling reputation. They've once again earned the re-confirmation that I'm a customer for life. More

2010 Audi A5 Oil usage service/class action suite We had oour car serviced and Audi sent us home with the oil gage at one quarter full. We called service on Saturday to ask about this. It is Monday n We had oour car serviced and Audi sent us home with the oil gage at one quarter full. We called service on Saturday to ask about this. It is Monday night and no one from Audi Service has even returned our call. VERY DISAPPOINTED. More

140,000 Mile check on my 2001 A6 I was recently at the St. Paul Audi dealership for a new tire and a 140,000 mile service. I always ask for Ryan Thompson, or Brian Bernstetter. This I was recently at the St. Paul Audi dealership for a new tire and a 140,000 mile service. I always ask for Ryan Thompson, or Brian Bernstetter. This time, Ryan was available to help me. As always, my car was cared for efficiently, professionally, and respectfully. I think of Ryan and Brian as my friends. They are always very upfront with me about what needs to be done on my car immediately, and where I can perhaps wait a bit to do a repair to help me financially. They listen to my concerns carefully, inform me about any problems, in detail, and I trust them because over the years they have earned my trust. It is very reassuring, I think especially for a woman, who may not be as knowledgable about cars in general, to feel so respected. I can bring my car in via appointment, or on the spur of the moment, and I always get GREAT service! I also always drive away having my car clean, inside and out, and drinking a Cappuccino. How nice is that! At times, I consider purchasing a new Audi. I have had conversations with Jen Brown. She is never pushy, always helpful, very pleasant to talk to, and I would trust her with my next purchase. I look forward to that, at some point. Also. the St. Paul Audi dealership is always clean and comfortable, if I nee to wait. Everyone is very pleasant and professional. When I have need for a rental car, I always have a beautiful, nearly new Audi to drive, at no cost, and filled with gas. I don't know what else I could ask for. I love my Audi, and I love Audi St. Paul. Thank you Ryan, Brian, and Jen and the entire team at St. Paul Audi for your amazing service! More

Buying the car was actually fun I ended up really likeing everyone at the dealer, They were very helpful explaining everything. Joe spent a lot of time reviewing the car with me, I ended up really likeing everyone at the dealer, They were very helpful explaining everything. Joe spent a lot of time reviewing the car with me, Raven did a great job describing all the different options, financing etc. No surprises. Great experience. More

My new Audi Love my new Audi A3. I would definitely highly recommend Audi St. Paul. I have purchased many audi's from audi St. Paul and I had the best experience Love my new Audi A3. I would definitely highly recommend Audi St. Paul. I have purchased many audi's from audi St. Paul and I had the best experience working with Jim Palmer! Thanks Jim! I'll be back. Ann Crowl More