Audi Spokane | Page 46

WORST PLACE TO HAVE A CAR SERVICED Had my vehicle in for service several times, problems never resolved and new problems created each time. While my Audi was at their collision center t Had my vehicle in for service several times, problems never resolved and new problems created each time. While my Audi was at their collision center to have my windshield resealed, they damaged the front of the car and tried to hide it. Problem was never fixed, they scammed the insurance company for the work they never did and told me they would fix the damage the caused to the car. This is the 4th visit and MAJOR ISSUES EVERY TIME. I don't understand how they are still in business. Next Step, BBB complaint, AG complaint and Wrote a complaint to their Corporate office.This really sucks to deal with, and Holidays are near, now the car is not safe to drive, this dealer had my car for Three months out of last 7 while we keep making payments. This is wrong and would not advise for any customer to use this dealership, AVOID AVOID AVOID unless you want your car to be damaged and electrical to be tempered with. CROOKS AND LIARS YOU PUT MY FAMILY AT RISK More

A Nightmare... Beware! I wouldn't leave a star at all, but unfortunately dealerRater does not give me that option. I'm writing this review so that other consumers are aware I wouldn't leave a star at all, but unfortunately dealerRater does not give me that option. I'm writing this review so that other consumers are aware of how this company does business. I'm not talking about Autonation as a whole because I've had a good experience at Audi Westmont in Chicago. I'm strictly talking about this dealer Audi of Spokane. I'd like to say that Rick (my service adviser) is a good employee who went above and beyond. He honestly is the reason I kept coming back until the dealer simply didn't give me a choice. On 05/19/19 I brought my 2016 Audi A6 Prestige TDI to be serviced under warranty for a bad dome light and the MMI screen not closing all the way when the vehicle is turned off. Invoice #764130. When I went to pick up my car I found my dash cam unplugged and my interior vent assembly damaged. I did not leave the dealership I showed Rick my service manager and he apologized for the inconvenience and assured me he would get the part on order to repair the damage that there tech caused. On 06/19/19 I brought my 2016 Audi A6 Prestige TDI to be service under warranty again for the MMI screen clicking and to replace the damaged vent assembly that there tech damaged on 05/19/19. They said they had a master tech work on my vehicle this time and apologized again. The tech fixed the clicking noise in the MMI screen and installed the new vent assembly and trim. Invoice # 765260. When I went to pick up the car I found the trim around my new vent assembly does not match. Rick agreed the vent trim did not match and said they would look into why. Fast forward to 08/21/19 the dealer could not find a vent assembly with the same trim for my vehicle. My trim is discontinued even though my car is not even 4 years old. I told Artie the GM of this dealer and Ray Jones the Service Manager that I am NOT satisfied with the repair on my $78,000 MSRP Audi A6. I gave the dealer 2 options that would satisfy me the customer #1 remove the trim off my old vent assembly that the dealers service tech damaged and install it on the new vent assembly that is not damaged. #2 Replace all the trim in the vehicle to match the new trim the dealer service tech has installed. Artie the GM has advised me that in his eyes the repair is done and that I can pay them per hour to reinstall the trim. At this point I'm furious It's been months and I understand a lot of that time was the dealer researching why they couldn't find the correct part but this is a unacceptable outcome to a very terrible experience to begin with. I will not let this dealer treat me this way and I've weighing out my options at this point. Audi of America has stated they do not agree with the dealers decision in this case but cannot force the dealer to do anything as they are ones who damaged the trim. Previous issues... I'm ashamed to say I've bought a new 2014 VW Jetta TDI at this dealer that when purchased was promised a body kit installed later that week before I went back to my home in North Dakota which ended up taking months after the purchase. I've had my 2012 Audi A6 Prestige 3.0 serviced here and I was told I needed $4500 in repairs when in reality I only needed a coolant valve and a new electrical plug. That was 25,000 miles ago... On that same service I was also charged an extra diagnostic fee so the tech could verify what coolant valve was leaking (the 3.0 engine only has 1 coolant valve on a 2012 A6). Strike #1 damaging my car and not being honest about it (I had to point out the damage) Strike #2 Making promises to repair and then backing out of promises (service manager Ray already agreed to try and swap my old trim on the new vent assembly) Strike #3 Artie telling me that my car isn't special, that it's worth 6k and he'll buy it from me if I'm not satisfied with repairs. He gave me his personal number then told me to stop calling it. (said it would be harassment). He will literally insult you and then ask why you are raising your voice. My car literally is 1 of 1 for 2016 (Audi Exclusive Package). Love Audi, hate this service. I know drive 4 hours away to university VW/Audi in Seattle. More

Getting the Run-Around We purchased a 2019 Audi Q7 in Dec 2018 and had it delivered, by Spokane Audi, to us in another state. The reason for delivery was because we assumed We purchased a 2019 Audi Q7 in Dec 2018 and had it delivered, by Spokane Audi, to us in another state. The reason for delivery was because we assumed if we drove it that it might sustain one or more window chips since it was December. When the car was delivered to us it had a large chip in the windshield; not too surprising since it was delivered on an open 5th wheel flatbed. We sent photos to the dealer. That’s when the run-around began. First we were told they would determine where to replace the windshield. Nothing happened. After weeks went by we learned the people we dealt with no longer worked there and this as a constant theme of changing bodies over the course of 7 months. Then we were told to try having the chip sealed locally, which we did. However, that lasted one month and the glass cracked nearly 2 feet. We have tried to get the attention of Audi Spokane but no response so far. The saga continues. More

Don’t care about safety Wouldn’t recommend anyone to take their Audi to this dealership. I own an 2009 Audi A4, four years ago the Spokane Valley did the oil consumption sett Wouldn’t recommend anyone to take their Audi to this dealership. I own an 2009 Audi A4, four years ago the Spokane Valley did the oil consumption settlement on the car. The car was consuming 1 1/2 quarts of oil a week. The dealership put new pistons and rings in the engine. About a year later the time chain tensioner fail, causing the engine to blow up. I have called around to other car manufacturers dealerships, they all said that Audi dealership should of put a new timing chain and tensioner when they put new pistons and rings in it. So the car was sitting in my garage for two years. Now in January of 2019 I was quoted 6,800 dollars for a new engine. I went ahead and had them do it, wife went to pickup the car and somehow the bill was 1000 dollars more than the quote. The car started making noises the next day. Called Xay the service manager he said it was probably flat spots in the tires from sitting for two years. So we took it to a tire store and there wasn’t any flat spots on the tires, the dealership forgot to thighten the lug nuts. I called Xay and informed him about the lug nuts not being tighten and ask if could look at the vehicle to double check there work because there’s still a noise from the engine when your driving it. Today, February 12, 2019 Xay informed me they wouldn’t be giving me a service loan to double check they’re work. Shows how much they care about their customers. I think they would what to make this right but I guess not. More

Worst place I've ever been to. My car was there for two weeks. I called 7 times and got no responses, left messages with the service consultant, called the advisor and left a messag My car was there for two weeks. I called 7 times and got no responses, left messages with the service consultant, called the advisor and left a message, no one ever called me back. They told me several different stories on the phone when I was able to reach the front office. They told me they found a problem with my turbo. Then, they said there was never a problem and no one checked it yet. Then, they said they couldn't get ahold of the warranty people (which was a flat out lie). After two weeks of no returned calls, I went and picked my car up. Then, I took it to Europro. BEST PLACE EVER. They had my car for one hour, called me, told me the issue, said they already called the warranty place and it was covered. Then, two more hours later my car was done and ready for pick up. Do yourself a favor and take your car to EuroPro, I can't express my frustration with Audi, they're horrible. More

Great experience I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very speci I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very specific features. My salesperson did a great job finding the exact car to fit my needs. This is our second Audi purchase this year, as we also purchased a 2018 Audi SQ5 in the summer. Although prices at AutoNation are set for used cars, they are very reasonable and not overpriced. For our new car, they were actually able to beat Costco pricing, so that was great! I had the most wonderful salesperson, Patricia Hawley, so if you are looking for a new or used car, you must see her! Hands down the best salesperson at the dealership! More

Poor customer service Purchased a Kia Soul from AutoNation Audi on 7/12/18. Got home and found out that there was No spare tire,jack or tire tool set. I was told during pur Purchased a Kia Soul from AutoNation Audi on 7/12/18. Got home and found out that there was No spare tire,jack or tire tool set. I was told during purchase that dealership had performed a 125 point safety check. Dealership did not disclose that spare tire,jack and tire tools were missing. I called to tell them of missing items. The sales manager told my salesman to tell me he would give me a can of Fixa flat. Very very poor customer service. More

John Ward - excellent experience My husband and I had a great experience with John Ward at Audi Spokane . Great approach to helping us find the right car . We love our new Audi A5 My husband and I had a great experience with John Ward at Audi Spokane . Great approach to helping us find the right car . We love our new Audi A5 More

Check engine light appears, they refuse to fix I recently (08-16-2017) brought my 2012 Audi A3 Hatchback in for 2 Recalls that I received a letter for in the mail. One being ECU software update and I recently (08-16-2017) brought my 2012 Audi A3 Hatchback in for 2 Recalls that I received a letter for in the mail. One being ECU software update and the other for the Takata Air bag replacement. I took it to the Audi dealership in Spokane Valley at 10006 East Sprague. When I dropped the vehicle off it was in good running condition. No check engine lights. No mechanical issues at all and the lady at the front desk verified this as well, saying, she would have said something to the mechanics if any lights had been on. After 4 hours, I return to pick up my car, and when i get in to leave I realized my check engine light is on now. The mechanics brought the computer out and hooked it up to see what was wrong. It was throwing a code for the intake manifold flap sensor. I argued with the receptionist Melaia for a bit as she explained she was trying to find a way to get this resolved without it costing me anything. ?!?!?!?!? Why would it cost me anything? It wasn't like that when I dropped it off 4 hours ago!?! The manager came and spoke with me and said it was bad timing and they cant help that the part quit working while they had my car. He said they would do the labor for free but I had to pay $312 for a part that worked fine when I left my car with them! To me this is unacceptable business for a company like Audi. I have spent a great deal of money on owning an Audi and I would expect that my vehicle is in the same condition returned to me as it was when I dropped it off. The manager at this location was of no help and I have become beyond frustrated with being turned away and pretty much told too bad. I would very much appreciate Audi resolving the issue in regards to fixing the problem on my vehicle. It is only a$312 part, which isn't much to a company as successful as Audi but it sure would help keep a happy loyal owner. I have all paperwork saved from the work they did and the quote for fixing the sensor that quit working all the sudden. Like I said, this was not an issue before I took it to them. I have begun contacting people higher up to help resolve this quickly and easily. More

Horrible customer service Car would sit in the shop for days!!! No one would give me updates and when I would call no one could tell me anything. One time my car was in the sho Car would sit in the shop for days!!! No one would give me updates and when I would call no one could tell me anything. One time my car was in the shop for a water hose and it took 10 days to get it back. And if that's not bad enough I was in the dark for 8 of them. The other times my car was in the shop it always took multiple weeks to get the work done!!! I will never know why I went there more than once. Worst shop I have ever dealt with. More