Audi Spokane

This dealership takes car service very seriously. They have a very nice waiting area, too. They have a very nice waiting area, too. More

AutoNation Audi Volkswagen has made my life a LIVING xxxx.. A NIGHTMARE that I hope no other human being has to experience. I worked with a salesman named Travis, & over the course of 2 days I had sever xxxx.. A NIGHTMARE that I hope no other human being has to experience. I worked with a salesman named Travis, & over the course of 2 days I had several conversations in detail about personal reasons for buying a vehicle. I explained to him I am a mom of 5 kids, 4 living, my oldest son burned to death a few years ago. The devastation and trauma caused my health to decline forcing me to go on disability and live on a fixed income. I also explained to Travis I would be paying cash I saved specifically for this car because I can't budget in another monthly payment. The car would be used running me to doctors, pharmacies, and kids activities the most bang for an affordable buck. My reason for my transparency with Travis was not a plea for sympathy but to truly stress the importance of a good fair deal and reliable car.. I felt he heard me and listened. Travis told me working at the car lot was like being on Survivor and that was not his background, and let me know his background was in law enforcement (Obviously to portray him as honest) I bought a 2013 hyundai sonata on Nov 13 2023 paid cash, the only warranty I was offered was $6,000 so was not a possibility.. outrageous.... The vehicle ran for 6 days and on the evening of the 6th day my daughter and I were planning to shop for Thanksgiving dinner and my car wouldn't start. No crank No start.. NOTHING.. I texted Travis the next day and explained what happened. He texted back saying he had to talk to management. I waited all day for update and finally Travis texted not a call but text saying his Mgr said nothing they can do it was 1 day past their 6 day/250 mile guarantee and since I didn't buy the $6000 warranty it was too bad. I had the car 6 days. He did say if I paid to have it towed to their service shop they would look at it and let me know what's wrong and fix all at my expense! I had the car 6 days running. The car has not ran since right before Thanksgiving. I have never written a review in my life, I felt so compelled to do this and if anything finds a potential customer and directs them elsewhere before they unknowingly deal with AutoNation and their team of crooks. Teresa Higginson Madrid More

The people in the service department treated me beyond nice, they are also cool, friendly, and willing to help with anything or shout out to Jacob and Lyle, I think it’s Lyle that help me today both great nice, they are also cool, friendly, and willing to help with anything or shout out to Jacob and Lyle, I think it’s Lyle that help me today both great guys More

Drove from Seattle to Spokane to trade in my car to buy a used car, sight unseen. Description was accurate, price was fair, Kristen made this transaction super simple. This is how it should work! used car, sight unseen. Description was accurate, price was fair, Kristen made this transaction super simple. This is how it should work! More

Brycen kept me updated on the progress on the repairs for the S5 and ensure I had a way to move around while the car was repaired. Jacob assisted with picking up my car and provided solutions to an inquiry I the S5 and ensure I had a way to move around while the car was repaired. Jacob assisted with picking up my car and provided solutions to an inquiry I had about the door panels. Great client care. More

If you're in search of an exceptional salesperson who truly listens to your needs and desires, maintains a calm demeanor, and exhibits patience, then look no further than Tanner. You'll find him situated truly listens to your needs and desires, maintains a calm demeanor, and exhibits patience, then look no further than Tanner. You'll find him situated on the Audi side of the split building. Having dealt with numerous car salesmen in the past, I can confidently say that Tanner is the epitome of authenticity and lacks any hint of excessive aggression. My experience with him was incredibly tranquil. On one occasion, I visited the dealership but decided not to proceed with a purchase. Remarkably, Tanner didn't take offense or apply any pressure on me. He genuinely wants you to make a purchase that you'll be satisfied with, ensuring you don't end up with something you dislike or a deal that doesn't align with your best interests. Impressed by his approach, I reached out to Auto Nation specifically to work with Tanner. Although I explored other dealerships and engaged with their salespeople, I ultimately found myself drawn back to Audi and Tanner. The second time I returned, he displayed exceptional kindness and ensured that the deal was tailored to my needs without any hint of pressure. As a result, I left with my new car and became a devoted customer of Audi. When the time comes for an upgrade, I will exclusively seek assistance from Tanner. Moreover, their Audi showroom is truly stunning. The finance representative beside Tanners space was also incredibly friendly and transparent. He was delightful to work with, never pressuring me about additional features, and provided thorough information about each option. Whether you're in search of a car or simply exploring your options, make this your first stop. I visited numerous dealerships from Seattle to here, and without a doubt, this place offers the finest service. More

Purchased through this dealer from out of state, they had a deal on a vehicle that was too good to miss, no hidden fees everything was straightforward, only downside I would say is the lengthy process of pur a deal on a vehicle that was too good to miss, no hidden fees everything was straightforward, only downside I would say is the lengthy process of purchasing the vehicle me being out of state as it was a process that they’re still working on, aside from that Travis was a huge help, super communicative, straight forward throughout the entire process and I would highly recommend working with him! More

We came in New Year’s Eve (day) to test drive the new Audi Q8 Etron. We had already driven the Tesla Model Y and Tesla Model S, as well as several Porsche Taycans and the Subaru Solterra. We were greet Audi Q8 Etron. We had already driven the Tesla Model Y and Tesla Model S, as well as several Porsche Taycans and the Subaru Solterra. We were greeted by Brandon as soon as we entered the dealership. Brandon is friendly, cheerful, and very knowledgeable about the Audi line. He listened to our needs and our questions and selected 2 models for us to drive. During the test drives he explained the various features and was capably able to answer our questions. After making our choice he was present and helpful during the waiting process to see the finance person. As it was NYE, the dealership was busy. Brandon has since called us to Followup, and we are going to the dealership today to get some additional questions answered. Overall a great experience! More

Jacob was so helpful, he even went out to my Audi and showed me how to use some of the features that I hadn't been able to set up. I really appreciate this kind of customer care. showed me how to use some of the features that I hadn't been able to set up. I really appreciate this kind of customer care. More

Jacob, Kyle, Bryson were awesome when it came to taking care of my automobile needs! care of my automobile needs! More