Audi Spokane

We came in New Year’s Eve (day) to test drive the new Audi Q8 Etron. We had already driven the Tesla Model Y and Tesla Model S, as well as several Porsche Taycans and the Subaru Solterra. We were greet Audi Q8 Etron. We had already driven the Tesla Model Y and Tesla Model S, as well as several Porsche Taycans and the Subaru Solterra. We were greeted by Brandon as soon as we entered the dealership. Brandon is friendly, cheerful, and very knowledgeable about the Audi line. He listened to our needs and our questions and selected 2 models for us to drive. During the test drives he explained the various features and was capably able to answer our questions. After making our choice he was present and helpful during the waiting process to see the finance person. As it was NYE, the dealership was busy. Brandon has since called us to Followup, and we are going to the dealership today to get some additional questions answered. Overall a great experience! More

Jacob was so helpful, he even went out to my Audi and showed me how to use some of the features that I hadn't been able to set up. I really appreciate this kind of customer care. showed me how to use some of the features that I hadn't been able to set up. I really appreciate this kind of customer care. More

Jacob, Kyle, Bryson were awesome when it came to taking care of my automobile needs! care of my automobile needs! More

The level of customer service, from every employee, was highly professional! I visited other dealerships during my search and Audi's employee's were knowledgable, courteous, and timely in their communicati highly professional! I visited other dealerships during my search and Audi's employee's were knowledgable, courteous, and timely in their communication. More

They are great to get you in as soon as possible and very friendly and helpful friendly and helpful More

Brycen scheduled service at the last minute when my battery died. A tech stayed after hours to complete the work. This was appreciated. The price was fair and service outstanding. battery died. A tech stayed after hours to complete the work. This was appreciated. The price was fair and service outstanding. More

Staff was actually nice but it took forever to complete the sale and I paid cash, almost 3 hours! The total amount for cashiers check I was told to bring was in fact incorrect so I had to pay additional mo the sale and I paid cash, almost 3 hours! The total amount for cashiers check I was told to bring was in fact incorrect so I had to pay additional money to take the car. The documents were incorrect so I needed to fill them out again electronically after the purchase. The little details like the temporary license they stuck on the glass was insane. They used tape that wouldnt come off so I had to scrap it off with a blade and it still barely came off. I like the audi but I'll never purchase from this dealership again. They seem very disorganized. More

Arrived at the dealership on time and was met by the service advisor. Service advisor did a quick inventory of the vehicle wrote up the service order (oil change and seasonal tire change) and had me on service advisor. Service advisor did a quick inventory of the vehicle wrote up the service order (oil change and seasonal tire change) and had me on my way. Indicated the service would be completed by 11 a.m. By 1 p.m. hadn't heard anything so decided to call the dealership's service center. The advisor who took my call said he would check on the car and put me on hold. 32 minutes later I was still on hold so had my wife call the dealership to check on the call. She got an advisor who checked on the car and came back on the phone to advise the equipment for the tire change had broken down and because of this they had taken the car to the Subaru dealership to make the tire change. He advised that someone would call us back shortly to let us know when the car would be ready for pick-up. No one called us back until 4:30 p.m. when they told us we could pick up the car. My concern is not the broken equipment that slowed the tire change down, or that it took extra time to complete the repairs. My complaint is that I was placed on hold, and no one ever returned to the phone to advise me of what was occurring with my car which result in my wife having to call the dealership while I was on hold in order to get any information and secondly, we were not kept informed as to the reason for the extra time or how much more time would be needed before the service would be completed. More

Extremely disappointed in my experience with the service department here. I brought my 2022 A5 in for the 20k miles service and was told by the advisor that I also needed a brake fluid flush as well. I agre department here. I brought my 2022 A5 in for the 20k miles service and was told by the advisor that I also needed a brake fluid flush as well. I agreed to let them do this as well. They finish up with my car, and I drive off. I notice that the brakes are a little less responsive, but didn’t think anything else about it. I am driving, and all of a sudden I notice that my brakes are really not responding well, to a dangerous level. Then I get a message on my screen that says “BRAKE. stop vehicle and Check brake fluid level.” I am able to get the car into a parking lot of a gas station and start calling the dealership. I keep getting put on hold. After sitting there for nearly an hour, I keep calling into the store, and finally get the service manager and tell him that it is urgent that I speak to him. He lets me know he’ll call me back, which he does about 5 mins later. I explain the situation, and he says he’ll need to send a tech up to me to see if they can fix it. He says the tech will be on the way in 5 minutes, and where in located, will likely take 30-45 mins to get there. He lets me know he will follow up with me the day after. The tech arrives figured out the error that was made in not closing a valve on the brakes, and fills it up with more brake fluid. I never get a follow up call from the service manager. I wasted a ton of time dealing with this issue-including having to cancel two work appointments, it was an extremely dangerous situation that could have resulted in a traffic collision, and nothings been done to remedy my experience. I do not recommend taking your car here for service. More