Audi Spokane

Zero stars would be too generous. Nothing but issues with the service department. Management won't return phone calls. We purchased new from them in 2019 - what a mistake. If you're Nothing but issues with the service department. Management won't return phone calls. We purchased new from them in 2019 - what a mistake. If you're a fan of the arrogant good 'ol boys club that is what you'll find here. Their employees are disrespectful and rude. It starts with their GM Austin who won't return calls and trickles down to the service and finance department. On a prior service appointment my car was there a few days and one of their staff drove my car 63 miles. No one could ever explain it. Excuses after excuses but never the truth. The sales people are courteous but believe me, it ends there. Yesterday when we picked up our car, our service advisor Kyle didn't have our car at the agreed upon spot and refused to take us to the car and go over the paperwork. What an immature little snot. We had also inquired about an extended warranty. Six days and no return call from Mary the finance lady. Guess what Kyle and Mary? Your service is non existent. Easy choice for to move to another brand and dealership. Oh...and the cash you offered is for our car because your dealership wanted it...bummer for you. We sold it for 6k more than your 'great deal' at another dealership. You won't survive wirh all your crappy reviews. More

Different car, different visit, same excellent service provided. Thanks to Jacob and the technicians involved! provided. Thanks to Jacob and the technicians involved! More

Jacob was very friendly and knowledgeable. When my car needed an oil change and diagnostics he was able to order parts and schedule repairs in just 2 days! When my car needed an oil change and diagnostics he was able to order parts and schedule repairs in just 2 days! More

Took my Audi vehicle in for servicing, oil change and new front brakes. My service tech found a coolant leak at the water pump that had been leaking for a while. so. they were able to order a new water pump front brakes. My service tech found a coolant leak at the water pump that had been leaking for a while. so. they were able to order a new water pump and fix the problem while working on the other service items. Thanks for checking out the vehicle totally. More

Spokane Audi met my needs for service and an Audi Care warranty claim. My service representative, Kyle Kaminskas, was accommodating and professional. warranty claim. My service representative, Kyle Kaminskas, was accommodating and professional. More

Kind, responsive, good quality work. Nice waiting room. Relatively quiet. Restrooms clean. Conveniently located. Thanks Nice waiting room. Relatively quiet. Restrooms clean. Conveniently located. Thanks More

I love my Audi but had previously considered selling it because the service in Spokane at the Audi Dealer was so bad. That has ALL CHANGED! Wow! It was a great and easy experience, to get service scheduled because the service in Spokane at the Audi Dealer was so bad. That has ALL CHANGED! Wow! It was a great and easy experience, to get service scheduled. Jacob l, my tech, was phenomenal and competent, professional and friendly! I got a video of the work that they did and recommendations for additional service as well. It was done on time and really exceeded my expectations! More

Jacob was an outstanding Service manager. He explained the process and got our Q7 serviced in the time we needed. He explained the process and got our Q7 serviced in the time we needed. More

I live 3 hours away from this dealership but after a great buying experience in 2011 for a car not available in my city I came back to buy another car also not available in my city. My second experience great buying experience in 2011 for a car not available in my city I came back to buy another car also not available in my city. My second experience was just as good as the first even though it was 14 years later - excellent! Made two discovery trips, the first to see/touch cars of interest, a second trip to do test drives. Our salesperson, was terrific: very knowledgeable, empathetic, totally engaged, relatable. We came back quite a bit later for the test drives and asked for her. The test drive experience help to decide on what to purchase, which was our goals. Needed to check out alternative buying options, but determined pretty quickly that the car we drove was actually the one we wanted. Arranged details by phone and drove back within the week to make the purchase. Having made two successful purchases there, if we need/want another car (we stick one brand family) we'd definitely buy from them and Olivia again. An aside, the dealership floor is super clean, open, and friendly. Always a plus. More

Sebastian Garcia is a fantastic Service Manager. He informed me clearly and fully of the service required for my Q7. He also kept me up to par of the progress and status of the technician’s work. Th He informed me clearly and fully of the service required for my Q7. He also kept me up to par of the progress and status of the technician’s work. Thank you! More